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Thread: "Restart your computer to install important updates" infinite loop

  1. #1
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    "Restart your computer to install important updates" infinite loop

    Every time I start up my computer, it re-boots three times after "Failing configuring windows updates" The first time it gets to 35% (Exactly, every time) and then fails, re-boots, and does so two more times before reverting changes and displaying the log-in screen.

    This has been happening non-stop for a year. I have tried:
    -Microsoft fix-it
    -Reinstalling Windows 7
    -Manually installing updates (still fails to configure)
    -Editing the registry (On specific instructions from Microsoft forums)
    -Various other stuff that I forget by now because it's been over a year.

    The attached picture is what I get when I "Check for updates" in Windows Update. No matter how many times I have re-started my computer over the past year or so it has always been the same. I ended up disabling Windows Update from the services. (I enabled it now because I want this fixed)

    "Restart your computer to install important updates" infinite loop-649cbe06a38663833cb3eeb71ee4966d.png

    I have also attached the CBS folder.


    EDIT: I just remembered this all started when I edited the registry to fix a different problem, I must have messed something up but I didn't notice it in time to do anything about it.
    CBS.zip

  2. #2
    Administrator
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    tom982's Avatar
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    • specs System Specs
      • Manufacturer:
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      • Model Number:
        Custom
      • Motherboard:
        ASUS P8Z77-V PRO
      • CPU:
        Intel Core i7 3770K @4.5GHz
      • Memory:
        Corsair Vengeance 2x4GB 1600MHz LP - White
      • Graphics:
        Gigabyte HD 7850 2GB @1050MHz
      • Sound Card:
        Stock
      • Hard Drives:
        Seagate Barracuda 2TB 7200rpm [Internal], 2x500GB Seagate FreeAgent (External)
      • Disk Drives:
      • Power Supply:
        Corsair TX650W V2 80+ Bronze
      • Case:
        NZXT Phantom 410 White
      • Cooling:
        Corsair H100 CPU Water Cooler, 1x140mm stock fan and 1x120mm stock fan
      • Display:
        LG 23" IPS Monitor (1920*1080)
      • Operating System:
        Windows 8.1 Pro x64

    Re: "Restart your computer to install important updates" infinite loop

    Hi Hijii, welcome to Sysnative!

    I've got an exam tomorrow morning and won't be able to post a fix for you until that's over, but I just wanted to let you know that you haven't been forgotten :)

    Tom
    Hijii says thanks for this.

  3. #3
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    Re: "Restart your computer to install important updates" infinite loop

    Hello, and welcome to Sysnative :)

    I've managed to find a few minutes to look over your logs :)

    Please start an Elevated Command Prompt: How to start an Elevated Command Prompt in Windows 7 and Vista

    and copy and paste in the following:

    fsutil resource setautoreset true %systemdrive%\

    attrib -r -s -h %SystemRoot%\System32\Config\TxR\*
    del %SystemRoot%\System32\Config\TxR\*

    attrib -r -s -h %SystemRoot%\System32\SMI\Store\Machine\*
    del %SystemRoot%\System32\SMI\Store\Machine\*.tm*
    del %SystemRoot%\System32\SMI\Store\Machine\*.blf
    del %SystemRoot%\System32\SMI\Store\Machine\*.regtrans-ms

    and press enter after the final line if necessary.

    If you are asked if you are sure, type Y and press enter.

    Please let me know whether this resolves your problem.

    Thank you!

    Richard
    tom982 and Hijii say thanks for this.

  4. #4
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    Re: "Restart your computer to install important updates" infinite loop

    It's fine until I get to the line del %SystemRoot%\System32\Config\TxR\* where it displays the following error message:

    "Restart your computer to install important updates" infinite loop-92c2563c64cd1ea029ec639095ebc05c.png
    niemiro says thanks for this.

  5. #5
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    Re: "Restart your computer to install important updates" infinite loop

    Hello again :)

    Please restart your computer and let me know whether it has been enough to resolve your problem (sometimes it is) or whether we need to try a different tactic :)

    Richard
    Hijii says thanks for this.

  6. #6
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    Re: "Restart your computer to install important updates" infinite loop

    No that didn't seem to work, still the same problem

  7. #7
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    Re: "Restart your computer to install important updates" infinite loop

    Is there another thing I could try?

  8. #8
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    Re: "Restart your computer to install important updates" infinite loop

    Can anyone help me? Please? :S

  9. #9
    Registered Member Anthony N's Avatar
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    • specs System Specs
      • Manufacturer:
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        Aspire E 15 (E5-571-563B)
      • Motherboard:
        EA50_HB (U3E1)
      • CPU:
        Intel Core i5-4210U 1.7GHz with TB up to 2.7GHz
      • Memory:
        6.00 GB Dual-Channel DDR3 L @ 798MHz (11-11-11-28)
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      • Operating System:
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    Re: "Restart your computer to install important updates" infinite loop

    Please be patient and wait for us to reply. This is a complex issue. I'm really curious if this is a prebuilt computer. Becuase bad ram in my situation caused a like situation.

    This is just my two cents.
    tom982 says thanks for this.
    Now You're Thinking with ​Portals.

  10. #10
    Administrator
    Windows Update Expert
    tom982's Avatar
    Join Date
    May 2012
    Location
    Southampton, England
    Age
    20
    Posts
    2,797
    • specs System Specs
      • Manufacturer:
        Custom
      • Model Number:
        Custom
      • Motherboard:
        ASUS P8Z77-V PRO
      • CPU:
        Intel Core i7 3770K @4.5GHz
      • Memory:
        Corsair Vengeance 2x4GB 1600MHz LP - White
      • Graphics:
        Gigabyte HD 7850 2GB @1050MHz
      • Sound Card:
        Stock
      • Hard Drives:
        Seagate Barracuda 2TB 7200rpm [Internal], 2x500GB Seagate FreeAgent (External)
      • Disk Drives:
      • Power Supply:
        Corsair TX650W V2 80+ Bronze
      • Case:
        NZXT Phantom 410 White
      • Cooling:
        Corsair H100 CPU Water Cooler, 1x140mm stock fan and 1x120mm stock fan
      • Display:
        LG 23" IPS Monitor (1920*1080)
      • Operating System:
        Windows 8.1 Pro x64

    Re: "Restart your computer to install important updates" infinite loop

    Hi Hijii,

    Sorry for the delay. Richard and I are very busy at the moment.

    Export CBS folder

    1. Click the Start button then click Computer.
    2. Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
    3. Find and double click on the Logs folder.
    4. Right-click on the CBS folder, and select Copy.
    5. Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
    6. Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
    7. A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.


    Tom
    Hijii says thanks for this.
    Having problems with SFC or Windows Update? Start a new thread in the Windows Update forum!

    Haven't heard from us in a while? Post Here to remind us.

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  11. #11
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    Post Re: "Restart your computer to install important updates" infinite loop

    Quote Originally Posted by tom982 View Post
    Hi Hijii,

    Sorry for the delay. Richard and I are very busy at the moment.

    Export CBS folder

    1. Click the Start button then click Computer.
    2. Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
    3. Find and double click on the Logs folder.
    4. Right-click on the CBS folder, and select Copy.
    5. Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
    6. Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
    7. A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.


    Tom
    Alright I have exported and attached the CBS folder to this post.

    CBS.zip

  12. #12
    Administrator
    Windows Update Expert
    tom982's Avatar
    Join Date
    May 2012
    Location
    Southampton, England
    Age
    20
    Posts
    2,797
    • specs System Specs
      • Manufacturer:
        Custom
      • Model Number:
        Custom
      • Motherboard:
        ASUS P8Z77-V PRO
      • CPU:
        Intel Core i7 3770K @4.5GHz
      • Memory:
        Corsair Vengeance 2x4GB 1600MHz LP - White
      • Graphics:
        Gigabyte HD 7850 2GB @1050MHz
      • Sound Card:
        Stock
      • Hard Drives:
        Seagate Barracuda 2TB 7200rpm [Internal], 2x500GB Seagate FreeAgent (External)
      • Disk Drives:
      • Power Supply:
        Corsair TX650W V2 80+ Bronze
      • Case:
        NZXT Phantom 410 White
      • Cooling:
        Corsair H100 CPU Water Cooler, 1x140mm stock fan and 1x120mm stock fan
      • Display:
        LG 23" IPS Monitor (1920*1080)
      • Operating System:
        Windows 8.1 Pro x64

    Re: "Restart your computer to install important updates" infinite loop

    Hi Hijii,

    Can you boot into the recovery environment, and launch command prompt please: How to use the Windows 7 System Recovery Environment Command Prompt

    When command prompt is launched, type in the following command and press enter:

    DISM /image:C:\ /cleanup-image /revertpendingactions

    Then reboot your computer, booting into Windows normally. Run this FixIt in aggressive mode: You receive a "0x80070002" or "0x80070003" error code after you download an update from Windows Update, from Microsoft Update, or from Windows Server Update Services

    Then try updating and post your CBS log please :)

    Tom
    Having problems with SFC or Windows Update? Start a new thread in the Windows Update forum!

    Haven't heard from us in a while? Post Here to remind us.

    Have we helped you? Help us help others and Donate!


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