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Thread: "Restart your computer to install important updates" infinite loop

  1. #1
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    "Restart your computer to install important updates" infinite loop

    Every time I start up my computer, it re-boots three times after "Failing configuring windows updates" The first time it gets to 35% (Exactly, every time) and then fails, re-boots, and does so two more times before reverting changes and displaying the log-in screen.

    This has been happening non-stop for a year. I have tried:
    -Microsoft fix-it
    -Reinstalling Windows 7
    -Manually installing updates (still fails to configure)
    -Editing the registry (On specific instructions from Microsoft forums)
    -Various other stuff that I forget by now because it's been over a year.

    The attached picture is what I get when I "Check for updates" in Windows Update. No matter how many times I have re-started my computer over the past year or so it has always been the same. I ended up disabling Windows Update from the services. (I enabled it now because I want this fixed)

    "Restart your computer to install important updates" infinite loop-649cbe06a38663833cb3eeb71ee4966d.png

    I have also attached the CBS folder.


    EDIT: I just remembered this all started when I edited the registry to fix a different problem, I must have messed something up but I didn't notice it in time to do anything about it.
    CBS.zip

  2. #2
    Administrator
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    tom982's Avatar
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    • specs System Specs
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      • Motherboard:
        ASUS P8Z77-V PRO
      • CPU:
        Intel Core i7 3770K @4.5GHz
      • Memory:
        Corsair Vengeance 2x4GB 1600MHz LP - White
      • Graphics:
        Gigabyte HD 7850 2GB @1050MHz
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        Seagate Barracuda 2TB 7200rpm [Internal], 2x500GB Seagate FreeAgent (External)
      • Disk Drives:
        LG BH10 BD-RW, DVD±RW DL & RAM
      • Power Supply:
        Corsair TX650W V2 80+ Bronze
      • Case:
        NZXT Phantom 410 White
      • Cooling:
        Corsair H100 CPU Water Cooler, 1x140mm stock fan and 1x120mm stock fan
      • Display:
        LG 23" IPS Monitor (1920*1080)
      • Operating System:
        Windows 8.1 Pro x64

    Re: "Restart your computer to install important updates" infinite loop

    Hi Hijii, welcome to Sysnative!

    I've got an exam tomorrow morning and won't be able to post a fix for you until that's over, but I just wanted to let you know that you haven't been forgotten :)

    Tom
    Hijii says thanks for this.

  3. #3
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    Re: "Restart your computer to install important updates" infinite loop

    Hello, and welcome to Sysnative :)

    I've managed to find a few minutes to look over your logs :)

    Please start an Elevated Command Prompt: How to start an Elevated Command Prompt in Windows 7 and Vista

    and copy and paste in the following:

    fsutil resource setautoreset true %systemdrive%\

    attrib -r -s -h %SystemRoot%\System32\Config\TxR\*
    del %SystemRoot%\System32\Config\TxR\*

    attrib -r -s -h %SystemRoot%\System32\SMI\Store\Machine\*
    del %SystemRoot%\System32\SMI\Store\Machine\*.tm*
    del %SystemRoot%\System32\SMI\Store\Machine\*.blf
    del %SystemRoot%\System32\SMI\Store\Machine\*.regtrans-ms

    and press enter after the final line if necessary.

    If you are asked if you are sure, type Y and press enter.

    Please let me know whether this resolves your problem.

    Thank you!

    Richard
    tom982 and Hijii say thanks for this.

  4. #4
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    Re: "Restart your computer to install important updates" infinite loop

    It's fine until I get to the line del %SystemRoot%\System32\Config\TxR\* where it displays the following error message:

    "Restart your computer to install important updates" infinite loop-92c2563c64cd1ea029ec639095ebc05c.png
    niemiro says thanks for this.

  5. #5
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    Re: "Restart your computer to install important updates" infinite loop

    Hello again :)

    Please restart your computer and let me know whether it has been enough to resolve your problem (sometimes it is) or whether we need to try a different tactic :)

    Richard
    Hijii says thanks for this.

  6. #6
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    Re: "Restart your computer to install important updates" infinite loop

    No that didn't seem to work, still the same problem

  7. #7
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    Re: "Restart your computer to install important updates" infinite loop

    Is there another thing I could try?

  8. #8
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    Re: "Restart your computer to install important updates" infinite loop

    Can anyone help me? Please? :S

  9. #9
    Registered Member Anthony N's Avatar
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      • Motherboard:
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      • Memory:
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    Re: "Restart your computer to install important updates" infinite loop

    Please be patient and wait for us to reply. This is a complex issue. I'm really curious if this is a prebuilt computer. Becuase bad ram in my situation caused a like situation.

    This is just my two cents.
    tom982 says thanks for this.
    We all have that piece inside us that drives us to love and protect.
    Friendship, Love, Companionship.


  10. #10
    Administrator
    Windows Update Expert
    tom982's Avatar
    Join Date
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    Location
    Southampton, England
    Age
    20
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    2,067
    • specs System Specs
      • Manufacturer:
        Custom
      • Model Number:
        Custom
      • Motherboard:
        ASUS P8Z77-V PRO
      • CPU:
        Intel Core i7 3770K @4.5GHz
      • Memory:
        Corsair Vengeance 2x4GB 1600MHz LP - White
      • Graphics:
        Gigabyte HD 7850 2GB @1050MHz
      • Sound Card:
        Stock
      • Hard Drives:
        Seagate Barracuda 2TB 7200rpm [Internal], 2x500GB Seagate FreeAgent (External)
      • Disk Drives:
        LG BH10 BD-RW, DVD±RW DL & RAM
      • Power Supply:
        Corsair TX650W V2 80+ Bronze
      • Case:
        NZXT Phantom 410 White
      • Cooling:
        Corsair H100 CPU Water Cooler, 1x140mm stock fan and 1x120mm stock fan
      • Display:
        LG 23" IPS Monitor (1920*1080)
      • Operating System:
        Windows 8.1 Pro x64

    Re: "Restart your computer to install important updates" infinite loop

    Hi Hijii,

    Sorry for the delay. Richard and I are very busy at the moment.

    Export CBS folder

    1. Click the Start button then click Computer.
    2. Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
    3. Find and double click on the Logs folder.
    4. Right-click on the CBS folder, and select Copy.
    5. Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
    6. Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
    7. A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.


    Tom
    Hijii says thanks for this.
    I apologise for the delay in responding to your threads. I have a huge backlog of threads and on top of that, am completely swamped with uni work so have very little free time at the moment. I will get to you eventually though!

    Having problems with SFC or Windows Update? Start a new thread in the Windows Update forum!

    http://www.sysnative.com/forums/newt...newthread&f=88

  11. #11
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    Post Re: "Restart your computer to install important updates" infinite loop

    Quote Originally Posted by tom982 View Post
    Hi Hijii,

    Sorry for the delay. Richard and I are very busy at the moment.

    Export CBS folder

    1. Click the Start button then click Computer.
    2. Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
    3. Find and double click on the Logs folder.
    4. Right-click on the CBS folder, and select Copy.
    5. Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
    6. Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
    7. A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.


    Tom
    Alright I have exported and attached the CBS folder to this post.

    CBS.zip

  12. #12
    Administrator
    Windows Update Expert
    tom982's Avatar
    Join Date
    May 2012
    Location
    Southampton, England
    Age
    20
    Posts
    2,067
    • specs System Specs
      • Manufacturer:
        Custom
      • Model Number:
        Custom
      • Motherboard:
        ASUS P8Z77-V PRO
      • CPU:
        Intel Core i7 3770K @4.5GHz
      • Memory:
        Corsair Vengeance 2x4GB 1600MHz LP - White
      • Graphics:
        Gigabyte HD 7850 2GB @1050MHz
      • Sound Card:
        Stock
      • Hard Drives:
        Seagate Barracuda 2TB 7200rpm [Internal], 2x500GB Seagate FreeAgent (External)
      • Disk Drives:
        LG BH10 BD-RW, DVD±RW DL & RAM
      • Power Supply:
        Corsair TX650W V2 80+ Bronze
      • Case:
        NZXT Phantom 410 White
      • Cooling:
        Corsair H100 CPU Water Cooler, 1x140mm stock fan and 1x120mm stock fan
      • Display:
        LG 23" IPS Monitor (1920*1080)
      • Operating System:
        Windows 8.1 Pro x64

    Re: "Restart your computer to install important updates" infinite loop

    Hi Hijii,

    Can you boot into the recovery environment, and launch command prompt please: How to use the Windows 7 System Recovery Environment Command Prompt

    When command prompt is launched, type in the following command and press enter:

    DISM /image:C:\ /cleanup-image /revertpendingactions

    Then reboot your computer, booting into Windows normally. Run this FixIt in aggressive mode: You receive a "0x80070002" or "0x80070003" error code after you download an update from Windows Update, from Microsoft Update, or from Windows Server Update Services

    Then try updating and post your CBS log please :)

    Tom
    I apologise for the delay in responding to your threads. I have a huge backlog of threads and on top of that, am completely swamped with uni work so have very little free time at the moment. I will get to you eventually though!

    Having problems with SFC or Windows Update? Start a new thread in the Windows Update forum!

    http://www.sysnative.com/forums/newt...newthread&f=88


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