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Thread: System File Checker: Corrupted Files

  1. #1
    don
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    System File Checker: Corrupted Files

    Hello all,

    First time poster. Stumbled across the site and was really impressed by the wealth of knowledge here. I have a problem and I'm stuck. I noticed it when I was unable to install security updates from Microsoft (Code 8007006E). After hours spent pouring through different options, I've hit a wall. Hope someone here might be able to provide some insight...

    It sounds to me (and my very limited computer knowledge) like "dee" might have had some similar issues:

    http://www.sysnative.com/forums/show...-file(s)-issue

    Here is what I got from the SFC scan....

    Corrupted file number 1:

    00000161 [SR] Beginning Verify and Repair transaction

    00000163 [SR] Repairing corrupted file [ml:520{260},l:64{32}]"\??\C:\Windows\PolicyDefinitions"\[l:24{12}]"inetres.admx" from store


    00000166 [SR] Repairing corrupted file [ml:520{260},l:76{38}]"\??\C:\Windows\PolicyDefinitions\en-US"\[l:24{12}]"InetRes.adml" from store


    00000169 [SR] Verify complete



    Corrupted file number 2:

    Beginning Verify and Repair transaction
    000001c6 [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

    000001c8 [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch


    000001c9 [SR] This component was referenced by [l:162{81}]"Package_17_for_KB948465~31bf3856ad364e35~amd64~~6.0.1.18005.948465-60_neutral_GDR"


    000001cb [SR] Verify complete




    Just a bit more info about what I have tried so far:
    Norton 360 full system scan in Safe Mode= no errors
    C Drive CHKDSK= no errors
    C Drive "Defrag"= no errors
    And some other tings I'm surely forgetting...

    System Info:

    Vista Home Premium
    64-bit OS
    Service Pack 2

    I don't believe I have any "physical" issues with the drive; I hope! I also attached the full SFC txt to this message. I'd be more than happy to attach more information if needed. Thank you in advance! Any and all advice is greatly appreciated.

    Best,
    Don
    Attached Files Attached Files

  2. #2
    Registered Member Ztruker's Avatar
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    Re: System File Checker: Corrupted Files

    The first one was fixed, so no problem. The 2nd is for Windows Sidebar, so unless you use it, not a problem. You should be able to delete it and let Windows re-create it if needed.

    On my Windows 8 system, settings.ini looks like this:

    [Root]
    SettingsVersion=00.00.00.02
    Rich
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  3. #3
    don
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    Re: System File Checker: Corrupted Files

    Z,

    Thanks for the quick reply. You're correct; it does look like the first file was corrected. However, those are the results from the third scan of the evening (read corrupt each time). You'll see that both files read as "cannot repair" in the last few lines of the attachment. Not sure SFC can fix the problem. It's almost like something is changing the file after it has been repaired. Thanks again!

  4. #4
    Registered Member Ztruker's Avatar
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    Re: System File Checker: Corrupted Files

    Did you try running the batch file posted in the link you gave? Sounds like it may fix the update problem.

    Bad advice, sorry.
    Rich
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    Re: System File Checker: Corrupted Files

    No, Don should NOT run the batch fix that was provided for Diane in the other topic. That was written specifically for her situation. Both tom982 and niermiro are in the U.K. and will look at the information provided and provide advice or request additional information.


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  6. #6
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    Re: System File Checker: Corrupted Files

    @Ztrucker

    Any fix written by me, or anyone else for that matter, is specific to the thread in question and shouldn't be cross referenced to another thread. Running my batch file would have made many changes that have nothing to do with this thread here.

    Hi Don, welcome to Sysnative :)

    Looking at your SFC log, you'll be glad to hear that everything is in order. settings.ini always comes up and is nothing to worry about. If someone adds a custom sidebar gadget in Vista, settings.ini gets modified accordingly. Then when SFC checks the file hash, it sees it as different to what the default is and thinks it's corrupt, that's all :) So there are no issues with your SFC log that require any attention - one was fixed, and the other is normal.

    Let's see what the System Update Readiness Tool (SURT) thinks about your problem. Download and install this:

    http://go.microsoft.com/fwlink/?LinkID=167363

    Then copy and paste the contents of the log please:

    C:\Windows\Logs\CBS\CheckSUR.persist.log


    Ignore this, follow Richard's instructions.

    Tom
    Last edited by tom982; 11-08-2012 at 08:58 AM.

  7. #7
    Registered Member Ztruker's Avatar
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    Re: System File Checker: Corrupted Files

    Tom, I did not see any indication in your posts that this was specific to that situation only, or if it's there I missed it. Might be a good idea in the future to flag it that way so other folks doing searches won't ttry to use it. Just a suggestion.

    Sorry to have posted bad info though, and thanks for letting me know.
    Rich
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  8. #8
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    Re: System File Checker: Corrupted Files

    Hello Don :)

    Sorry to pile a load of stuff onto you. In addition to Tom's advice,and after having installed the System Update Readiness Tool, can you please copy the C:\Windows\Logs\CBS folder to your Desktop (the entire folder, please), right click on it > Send to > Compressed (zipped) folder.

    This will also include the CheckSUR.persist.log for Tom.

    Then please upload that folder, and I shall have a look to see if you do indeed have a similar problem to dee_can.

    Thank you.

    Richard

  9. #9
    don
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    Re: System File Checker: Corrupted Files

    Tom and Richard,

    I'm in the middle of working on your suggestions now. Thanks for the help. Tom, I tried SURT yesterday without any success. I can download the file but it stops halfway through its installation. I apologize for wasting your time. I forgot about SURT by the time I posted last night.

    Screen capture of SURT install:
    System File Checker: Corrupted Files-surt.jpgUnfortunately, this is the same thing that happened multiple times yesterday. I eventually have to end the installation through Task Manager.


    The C:\Windows\Logs\CBS folder and CheckSUR.persist.log are attached as well. Thanks for the tip Richard! Not sure the info in those logs is the most current as I have not run another SFC today. Please let me know if there is any info I can provide.

    Also, if it helps, I ran Microsoft's "FixIt," and attached the results in .txt file. Thanks again!
    Attached Files Attached Files

  10. #10
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    • specs System Specs
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      • Motherboard:
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      • CPU:
        Intel Core i7 3770K @4.5GHz
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      • Operating System:
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    Re: System File Checker: Corrupted Files

    Hi Rich,

    You're right, there isn't, and I'm at fault for that. Thanks, I've already amended my canned accordingly :)


    Hi Don,

    The more problems that the tool finds, the longer it will take to complete. There is the possibility of it not functioning correctly on your system, but before we go down that route, I would like you to leave the SURT running for a couple of hours. Your log indicates that it is hanging on the component store scan, and it has been cancelled before it has gone to completion. If it still doesn't want to complete after two hours (or so), click Cancel then upload the CBS folder as before please.

    Thanks for the FixIt log, I've never come across one of those before but it's quite useful.

    Try resetting Windows Update components as well: http://support.microsoft.com/kb/971058

    Tom

  11. #11
    don
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    Re: System File Checker: Corrupted Files

    Hi Tom,

    SURT finished!!! Most recent CBS log is attached. Trying the update reset now...
    Attached Files Attached Files

  12. #12
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    • specs System Specs
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      • Motherboard:
        ASUS P8Z77-V PRO
      • CPU:
        Intel Core i7 3770K @4.5GHz
      • Memory:
        Corsair Vengeance 2x4GB 1600MHz LP - White
      • Graphics:
        Gigabyte HD 7850 2GB @1050MHz
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        NZXT Phantom 410 White
      • Cooling:
        Corsair H100 CPU Water Cooler, 1x140mm stock fan and 1x120mm stock fan
      • Display:
        LG 23" IPS Monitor (1920*1080)
      • Operating System:
        Windows 8.1 Pro x64

    Re: System File Checker: Corrupted Files

    Hi Don,

    That's great news, even more so that the System Update Readiness Tool isn't reporting any errors:

    No errors detected
    Are you still receiving the same error code when you try and install MSE? Are you installing MSE, or an update for MSE? If the latter, which update?

    Tom

  13. #13
    don
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    Re: System File Checker: Corrupted Files

    Hi Tom,

    I installed MSE in an attempt to remove/fix the problem yesterday. MSE reported that my PC was "good." However, I was still having issues with 6 security updates for Microsoft Office 2007. Here is a screen capture of one failed attempt to install the updates in question:
    System File Checker: Corrupted Files-ms-office-2007-security-update.jpg I received error code 8007006E (as pictured). MSE could not solve the issue so I started looking for different options.


    Here is another capture of the update history:
    System File Checker: Corrupted Files-6-failed-security-updates.jpg You can see the 6 MS Office updates that fail and their "KB" numbers.


    Bit of a different question here:
    I was in the middle of resetting Windows Update components with the help of the link you posted (http://support.microsoft.com/kb/971058) when I received this error message:

    System File Checker: Corrupted Files-error-message.jpg I was on step 6 (Reregister the BITS files and the Windows Update files.); copying each value on the list into CMD, but stopped when I received the message. Should I continue?

    Here is a list to better illustrate my point:

    regsvr32.exe atl.dll .....................successful
    regsvr32.exe urlmon.dll ...................successful
    regsvr32.exe mshtml.dll ...................unsuccessful
    regsvr32.exe shdocvw.dll ....................unsuccessful
    regsvr32.exe browseui.dll .......................unsuccessful
    regsvr32.exe jscript.dll .............. I HAVE NOT ATTEMPTED TO COPY INTO CMD.
    regsvr32.exe vbscript.dll
    regsvr32.exe scrrun.dll
    regsvr32.exe msxml.dll
    regsvr32.exe msxml3.dll
    regsvr32.exe msxml6.dll
    regsvr32.exe actxprxy.dll
    regsvr32.exe softpub.dll


    Don

  14. #14
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    Re: System File Checker: Corrupted Files

    Hi Don,

    Let's see if we can download these Office updates one by one from the Microsoft Download Centre:

    http://www.microsoft.com/en-us/downl....aspx?id=34876

    I would also like you to open MSE, click on the Update tab then click on the Update button. This should download the definitions for you and hopefully we'll bypass that Windows Update error :)

    Tom

  15. #15
    don
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    Re: System File Checker: Corrupted Files

    Tom,

    Downloading updates one at a time failed:

    System File Checker: Corrupted Files-failed-kb2687314-update.jpg

    MSE update failed as well. Twice.

    System File Checker: Corrupted Files-mse-update-fail.jpg

    I'm sorry to be such a pain. Thank you for your continued patience!

  16. #16
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      • Motherboard:
        ASUS P8Z77-V PRO
      • CPU:
        Intel Core i7 3770K @4.5GHz
      • Memory:
        Corsair Vengeance 2x4GB 1600MHz LP - White
      • Graphics:
        Gigabyte HD 7850 2GB @1050MHz
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        Seagate Barracuda 2TB 7200rpm [Internal], 2x500GB Seagate FreeAgent (External)
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      • Power Supply:
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      • Case:
        NZXT Phantom 410 White
      • Cooling:
        Corsair H100 CPU Water Cooler, 1x140mm stock fan and 1x120mm stock fan
      • Display:
        LG 23" IPS Monitor (1920*1080)
      • Operating System:
        Windows 8.1 Pro x64

    Re: System File Checker: Corrupted Files

    Hi Don,

    No need to apologise, it's not your fault!

    Let's come back to the Office problem later and tackle this one by one. Could you follow all of the troubleshooting steps outlined here please:

    http://windows.microsoft.com/is-IS/w...-update-issues

    Tom

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    Re: System File Checker: Corrupted Files

    Don, you may want to start with "step 6" in the link Tom provided for MSE as manually installing the latest definitions often solves the problem of updating MSE.


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    Re: System File Checker: Corrupted Files

    Is this an accurate description of your MSE installation issues:

    Try to install: fails with code.
    Try to install again: success
    Windows Update now says that "no more updates are available"
    You manually click "Check for updates"
    It reappears
    The cycle repeats.

    Is this what occurs?

    You appear to have two or even three separate issues here. This is going to take a bit of fixing.

    Richard

  19. #19
    don
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    Re: System File Checker: Corrupted Files

    Tom,

    MSE updated! I didn't complete all the steps listed because the program updated. Should I?

    System File Checker: Corrupted Files-mse-updated.jpg

  20. #20
    don
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    Re: System File Checker: Corrupted Files

    Hi Corrine,

    The problem seems to have fixed itself when I got to "step 2." Should I continue with the rest?

    Thanks,
    Don

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