Windows updates fail - KB3071756, KB3068708, KB3060716 and KB3080149

S

stramels

Member

Oct 1, 2015

#1

I downloaded SCFFix and ran it on the laptop. It says it fixed the corruptions but the Summary also says that Some corruptions could not be fixed automatically and to see advice from you guys. Is there additional steps that need to be taken?

Thanks, in advance for your assistance! This is the bosses laptop and the Windows update run forever keeping him for working.

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Last edited by a moderator: Oct 6, 2015

S

stramels

Member

Oct 1, 2015

#2

I tried the Windows update after SFCFix and it still fails.

Aura

Sysnative Staff, Security Analyst

Staff member

Oct 2, 2015

#3

Hi stramels :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;

Download the right version of SURT for your system;
- Your version of Windows is:
Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
Attach this log in your next reply;

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)

S

stramels

Member

Oct 6, 2015

#4

Hi Aura,

Attached you will find the requested log file. FYI.. I started the installation about 5:30pm and it ran until approx 3:30am this morning. A bit longer than 15-20 minutes. :huh:

I appreciate all your assistance in getting this issue figured out!
Thanks,
Stan

Aura

Sysnative Staff, Security Analyst

Staff member

Oct 6, 2015

#5

This is why it took so long to run:

Code:

Seconds executed: 36434
 Found 17663 errors
 Fixed 9526 errors
  CSI Manifest Missing Total count: 6413
  Fixed: CSI Manifest Missing.  Total count: 5806
  CSI Located Replacement: Invalid (Catalog) Total count: 28
  CSI Payload File Missing Total count: 11250
  Fixed: CSI Payload File Missing.  Total count: 3720

To be honest, this is way too big for me to work on a fix. Although it's possible, it would take me way too long. Do you have your Windows installation media?

S

stramels

Member

Oct 6, 2015

#6

Hi Aura,

Yes we have an ISO file that we can use, I believe.

Stan

Aura

Sysnative Staff, Security Analyst

Staff member

Oct 6, 2015

#7

You could use that .iso (mount it) to launch a repair install.

Repair Install - Windows 7 Help Forums

Fastest way to solve your corruption issues. Before, we should make sure that your hard drive isn't failing, nor is your RAM. Follow the instructions below please.

GSmartControl
Follow the instructions below to test your hard drive health with GSmartControl:

Download GSmartControl and save it on your Desktop;
Extract the content of the GSmartControl .zip archive and execute gsmartcontrol.exe;
Identify your drive in the list, and double-click on it to bring up it's window (usually you'll find your drive by it's size or it's brand name);
Go in the Perform Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply;
Also, go in the Attributes tab and if you have any entries highlighted in red or pink, copy and paste their name in your next reply (or take a screenshot of the GSmartControl window and attach it in your next reply);

S

stramels

Member

Oct 6, 2015

#8

Thanks, Aura. I will do this test this evening after the laptop is free and will post the results in the morning.

Stan

Aura

Sysnative Staff, Security Analyst

Staff member

Oct 6, 2015

#9

No problem Stan, keep me updated :)

S

stramels

Member

Oct 7, 2015

#10

Good Morning, Aura.

I ran the GSmartControl like requested and it said it found no errors. I have attached the screen shots of the results and attributes tabs for your viewing.

Stan

Aura

Sysnative Staff, Security Analyst

Staff member

Oct 7, 2015

#11

Alright, your hard drive is in good health. The other test would be your RAM sticks, one at the time, using Memtest86+ to make sure none of them is damaged.

https://www.sysnative.com/forums/hardware-tutorials/3909-test-ram-memtest86.html

This can take a while to do.

S

stramels

Member

Oct 8, 2015

#12

Good morning, Aura.

I let the MEMTest run all night and this morning it showed no errors.

Stan

Aura

Sysnative Staff, Security Analyst

Staff member

Oct 8, 2015

#13

Since your hard drive and RAM aren't failing, you can now run the Repair Install using the tutorial I linked a few posts back :)

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Windows updates fail - KB3071756, KB3068708, KB3060716 and KB3080149

stramels

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stramels

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Aura

Sysnative Staff, Security Analyst

stramels

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Aura

Sysnative Staff, Security Analyst

stramels

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Aura

Sysnative Staff, Security Analyst

stramels

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Aura

Sysnative Staff, Security Analyst

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Aura

Sysnative Staff, Security Analyst

stramels

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Aura

Sysnative Staff, Security Analyst