[SOLVED] Problems with installing Windows 10

bobbymcgee · Sep 4, 2015

I had originally posted on Bleeping Computer concerning win 10 installation and was being advised by Aura.I'm hoping the advice will continue here.:wave:

bobbymcgee · Sep 4, 2015

Greetings, I appologize for not inforning others that my original post in Bleeping computer was under
[h=1]Get windows10 app missing from notification tray[/h]If anyone else has any advice it will be appreciated thanks.

Corrine · Sep 4, 2015

Very long topic is here: Get windows10 app missing from notification tray - Windows 10.

In order to get this to the attention of the Windows Update analysts, moving this thread to the Windows Update forum.

Aura · Sep 5, 2015

Alright bobby :)

Let's take start all over again, like a fresh thread and make sure every scans returns fresh logs. We'll start with SURT.

System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;

Download the right version of SURT for your system;
- Your version of Windows is:
Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
Attach this log in your next reply;

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)

bobbymcgee · Sep 5, 2015

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-09-05 05:59

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Payload File Missing 0x00000000 desktop.ini amd64_microsoft-windows-ehome-samplemedia_31bf3856ad364e35_6.1.7600.16385_none_b6b9b223710b3802
(f) CSI Payload File Missing 0x00000000 win7_scenic-demoshort_raw.wtv amd64_microsoft-windows-ehome-samplemedia_31bf3856ad364e35_6.1.7600.16385_none_b6b9b223710b3802
(f) CSI Payload File Missing 0x00000000 SampleRes.dll.mui amd64_microsoft-windows-photosamples.resources_31bf3856ad364e35_6.1.7600.16385_en-us_e250f977be883edb
(f) CSI Payload File Missing 0x00000000 Koala.jpg amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be
(f) CSI Payload File Missing 0x00000000 Jellyfish.jpg amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be
(f) CSI Payload File Missing 0x00000000 SampleRes.dll amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be
(f) CSI Payload File Missing 0x00000000 desktop.ini amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be
(f) CSI Payload File Missing 0x00000000 Desert.jpg amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be
(f) CSI Payload File Missing 0x00000000 Lighthouse.jpg amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be
(f) CSI Payload File Missing 0x00000000 Tulips.jpg amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be
(f) CSI Payload File Missing 0x00000000 Chrysanthemum.jpg amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be
(f) CSI Payload File Missing 0x00000000 Hydrangeas.jpg amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be
(f) CSI Payload File Missing 0x00000000 Penguins.jpg amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be
(f) CSI Payload File Missing 0x00000000 desktop.ini amd64_microsoft-windows-videosamples_31bf3856ad364e35_6.1.7600.16385_none_51a21f033003affd
(f) CSI Payload File Missing 0x00000000 Wildlife.wmv amd64_microsoft-windows-videosamples_31bf3856ad364e35_6.1.7600.16385_none_51a21f033003affd
(f) CSI Payload File Missing 0x00000000 Kalimba.mp3 amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b
(f) CSI Payload File Missing 0x00000000 desktop.ini amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b
(f) CSI Payload File Missing 0x00000000 Maid with the Flaxen Hair.mp3 amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b
(f) CSI Payload File Missing 0x00000000 Sleep Away.mp3 amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b

Summary:
Seconds executed: 1431
Found 19 errors
CSI Payload File Missing Total count: 19

Aura · Sep 5, 2015

Oh yeah true, SFCFix doesn't work for you. But you did a repair install so let's see if it works now.

SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.

Download SFCFix and move the executable on your Desktop;
Download the attached SFCFix.zip and move the archive to your Desktop;
Note: Make sure that the file is named SFCFix.zip, do not rename it.
Save any work you have open, and close every programs;
Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it;
SFCFix will launch, let it complete;
Once done, a file will appear on your Desktop, called SFCFix.txt;
Open the file, then copy and paste its content in your next reply;

SFCFix.zip

bobbymcgee · Sep 5, 2015

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-09-05 13:01:16.556
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 19
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 10 datablocks.
Finish time: 2015-09-05 13:02:06.924
----------------------EOF-----------------------

I have a question something I didn't see before what's a Bluebox log?

Aura · Sep 5, 2015

A "Bluebox log"? Or a "MiniToolBox log"? Also, it seems that it keeps on failing. Alright let's get more information on the system.

MiniToolBox

Download MiniToolBox and move the executable file to your Desktop;
Right-click on MiniToolBox.exe and select

Run as Administrator;
Check the following options:
- List Last 10 Event Viewer Errors;
- List Installed Programs;
- List Devices - Only Problems;
- List Users, Partitions and Memory size;
Once this is done, click on Go and wait for the scan to complete;
Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

bobbymcgee · Sep 5, 2015

Before running minitoolbox I am pasting results of Bluebox log?

2015-09-04 05:20:01: CommandLine: ["C:\Windows\SoftwareDistribution\Download\f755e01253ee3a773e450cc3f6a9cf95\WindowsUpdateBox.exe" /ClassId 9319e902-ece8-408a-b3ab-474fae2d410d /PreDownload /Update /ClientId accaeca0-7b8c-4b70-931f-165494981f2f /ReportId {6F7FD6EA-8029-4EF2-9420-6A96C9DA9629}.200]
2015-09-04 05:20:01: Deleting box result...
2015-09-04 05:20:01: Attempt to remove staged Appx packages...
2015-09-04 05:20:01: RemoveStagedAppxPackages: Launching [C:\Windows\System32\WindowsPowerShell\v1.0\PowerShell.exe] [-command "& {get-appxpackage | remove-appxpackage}"] from [C:\Windows\System32] in session [0]!
2015-09-04 05:20:01: Checking cleanup registry value...
2015-09-04 05:20:02: Skipping cleanup.
2015-09-04 05:20:02: Preserve working path: [No]
2015-09-04 05:20:02: Cleaning working dir...
2015-09-04 05:20:02: Attempting to close previous ETW session...
2015-09-04 05:20:02: Attempting to clean mounted SafeOs image...
2015-09-04 05:20:02: Deleting path: [C:\$Windows.~BT]...
2015-09-04 05:20:24: DeletePath Succeeded!
2015-09-04 05:20:24: Cleaning alternate storage paths...
2015-09-04 05:20:25: Cleaning MoSetup Volatile key...
2015-09-04 05:20:25: Cleaning MoSetup RegBackup key...
2015-09-04 05:20:25: Removing CorrelationVector registry value...
2015-09-04 05:20:25: Removing cleanup registry value...
2015-09-04 05:20:25: Creating path (with ACL): [C:\$Windows.~BT]...
2015-09-04 05:20:25: Creating path: [C:\$Windows.~BT\Sources]...
2015-09-04 05:20:25: Opening Box: [C:\Windows\SoftwareDistribution\Download\f755e01253ee3a773e450cc3f6a9cf95\WindowsUpdateBox.exe]
2015-09-04 05:20:25: Reading Box header...
2015-09-04 05:20:25: Opening Box container: [0]...
2015-09-04 05:20:25: Verifying Box container: [0]...
2015-09-04 05:20:26: Reading Box container header: [0]...
2015-09-04 05:20:26: Extracting Box container: [0]...
2015-09-04 05:20:28: CUpdateScenarioCtrl::GenerateBoxHash: Calculating file hash...
2015-09-04 05:20:28: CUpdateScenarioCtrl:

opulateWorkingDir: Storing file hash...
2015-09-04 05:20:28: CUpdateScenarioCtrl:

opulateWorkingDir: File hash stored!
2015-09-04 05:20:28: Searching for ESD files...
2015-09-04 05:20:28: Launching process: [C:\$Windows.~BT\Sources\SetupHost.Exe] with command-line [/PreDownload /Update /Quiet /ProcessId 2796 /progressCLSID 9319e902-ece8-408a-b3ab-474fae2d410d /ReportId {6F7FD6EA-8029-4EF2-9420-6A96C9DA9629}.200 "/ClientId" "accaeca0-7b8c-4b70-931f-165494981f2f" /SuccessId ff902e0e-dc14-46dc-a07d-842519decada] in Session: [-1]
2015-09-04 05:20:28: Launching: [C:\$Windows.~BT\Sources\SetupHost.Exe] [/PreDownload /Update /Quiet /ProcessId 2796 /progressCLSID 9319e902-ece8-408a-b3ab-474fae2d410d /ReportId {6F7FD6EA-8029-4EF2-9420-6A96C9DA9629}.200 "/ClientId" "accaeca0-7b8c-4b70-931f-165494981f2f" /SuccessId ff902e0e-dc14-46dc-a07d-842519decada] from [C:\$Windows.~BT\Sources]!
2015-09-04 05:20:29: Waiting for process events...
2015-09-04 05:21:04: Process exit code: [0x800705BB]
2015-09-04 05:21:04: Dynamic update detected! Returning: [0x0]
2015-09-04 05:21:04: Copying Dynamic Update files: [C:\$Windows.~BT\DUDownload\Setup] -> [C:\$Windows.~BT\Sources]...
2015-09-04 05:21:08: LaunchProcessInSession returned: [0x0]
2015-09-04 05:21:08: Checking cleanup registry value...
2015-09-04 05:21:08: Skipping cleanup.
2015-09-04 05:21:08: Searching for ESD files...
2015-09-04 05:21:08: Launching process: [C:\$Windows.~BT\Sources\SetupHost.Exe] with command-line [/PreDownload /Update /Quiet /ProcessId 2796 /progressCLSID 9319e902-ece8-408a-b3ab-474fae2d410d /ReportId {6F7FD6EA-8029-4EF2-9420-6A96C9DA9629}.200 "/ClientId" "accaeca0-7b8c-4b70-931f-165494981f2f" /SuccessId 361db758-7393-4ed2-bddc-2c56bada917e] in Session: [-1]
2015-09-04 05:21:08: Launching: [C:\$Windows.~BT\Sources\SetupHost.Exe] [/PreDownload /Update /Quiet /ProcessId 2796 /progressCLSID 9319e902-ece8-408a-b3ab-474fae2d410d /ReportId {6F7FD6EA-8029-4EF2-9420-6A96C9DA9629}.200 "/ClientId" "accaeca0-7b8c-4b70-931f-165494981f2f" /SuccessId 361db758-7393-4ed2-bddc-2c56bada917e] from [C:\$Windows.~BT\Sources]!
2015-09-04 05:21:08: Waiting for process events...
2015-09-04 05:21:20: Process exit code: [0x0]
2015-09-04 05:21:20: LaunchProcessInSession returned: [0x0]
2015-09-04 05:21:20: Checking cleanup registry value...
2015-09-04 05:21:20: Skipping cleanup.

MiniToolBox by Farbar Version: 25-07-2015 01
Ran by verna (administrator) on 05-09-2015 at 13:24:52
Running from "C:\Users\verna\Downloads"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Model: Inspiron 560 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/05/2015 01:10:25 PM) (Source: Application Error) (User: )
Description: Faulting application name: plugin-container.exe, version: 40.0.2.5711, time stamp: 0x55d736de
Faulting module name: mozglue.dll, version: 40.0.2.5711, time stamp: 0x55d733b1
Exception code: 0x80000003
Fault offset: 0x00000000000041a9
Faulting process id: 0xaa8
Faulting application start time: 0xplugin-container.exe0
Faulting application path: plugin-container.exe1
Faulting module path: plugin-container.exe2
Report Id: plugin-container.exe3

Error: (09/03/2015 07:22:07 PM) (Source: ESENT) (User: )
Description: DllHost (2900) WebCacheLocal: Error -1811 occurred while opening logfile C:\Users\verna\AppData\Local\Microsoft\Windows\WebCache\V010017F.log.

Error: (09/03/2015 05:38:55 AM) (Source: Application Error) (User: )
Description: Faulting application name: SetupHost.exe, version: 10.0.10240.16384, time stamp: 0x559f385f
Faulting module name: msvcrt.dll, version: 7.0.7601.17744, time stamp: 0x4eeb033f
Exception code: 0xc0000005
Fault offset: 0x00000000000157db
Faulting process id: 0x7d8
Faulting application start time: 0xSetupHost.exe0
Faulting application path: SetupHost.exe1
Faulting module path: SetupHost.exe2
Report Id: SetupHost.exe3

Error: (09/03/2015 04:48:20 AM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service is being stopped because there is a problem with the indexer: The catalog is corrupt.

Context: Windows Application, SystemIndex Catalog

Details:
The content index catalog is corrupt. 0xc0041801 (0xc0041801)

Error: (09/03/2015 04:48:20 AM) (Source: Windows Search Service) (User: )
Description: The search service has detected corrupted data files in the index {id=2200}. The service will attempt to automatically correct this problem by rebuilding the index.

Context: Windows Application, SystemIndex Catalog

Details:
The content index catalog is corrupt. 0xc0041801 (0xc0041801)

Error: (09/03/2015 04:13:34 AM) (Source: ESENT) (User: )
Description: Windows (2400) Windows: The database engine stopped the instance (0) with error (-510).

Error: (09/03/2015 04:13:32 AM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service is being stopped because there is a problem with the indexer: The catalog is corrupt.

Context: Windows Application, SystemIndex Catalog

Details:
The content index catalog is corrupt. (HRESULT : 0xc0041801) (0xc0041801)

Error: (09/03/2015 04:13:32 AM) (Source: Windows Search Service) (User: )
Description: The search service has detected corrupted data files in the index {id=3800}. The service will attempt to automatically correct this problem by rebuilding the index.

Context: Windows Application, SystemIndex Catalog

Details:
The content index catalog is corrupt. (HRESULT : 0xc0041801) (0xc0041801)

Error: (09/03/2015 04:13:32 AM) (Source: ESENT) (User: )
Description: Windows (2400) Windows: The logfile sequence in "C:\ProgramData\Microsoft\Search\Data\Applications\Windows" has been halted due to a fatal error. No further updates are possible for the databases that use this logfile sequence. Please correct the problem and restart or restore from backup.

Error: (09/03/2015 04:13:32 AM) (Source: ESENT) (User: )
Description: Windows (2400) Windows: Unable to create a new logfile because the database cannot write to the log drive. The drive may be read-only, out of disk space, misconfigured, or corrupted. Error -1811.

System errors:
=============
Error: (09/05/2015 01:11:24 PM) (Source: Service Control Manager) (User: )
Description: The ATWPKT2 service failed to start due to the following error:
%%193

Error: (09/05/2015 01:11:24 PM) (Source: Service Control Manager) (User: )
Description: The ATWPKT2 service failed to start due to the following error:
%%193

Error: (09/05/2015 01:11:24 PM) (Source: Service Control Manager) (User: )
Description: The ATWPKT2 service failed to start due to the following error:
%%193

Error: (09/05/2015 01:11:24 PM) (Source: Service Control Manager) (User: )
Description: The ATWPKT2 service failed to start due to the following error:
%%193

Error: (09/05/2015 01:11:24 PM) (Source: Service Control Manager) (User: )
Description: The ATWPKT2 service failed to start due to the following error:
%%193

Error: (09/05/2015 01:11:24 PM) (Source: Service Control Manager) (User: )
Description: The ATWPKT2 service failed to start due to the following error:
%%193

Error: (09/05/2015 09:14:41 AM) (Source: Service Control Manager) (User: )
Description: The ATWPKT2 service failed to start due to the following error:
%%193

Error: (09/05/2015 09:14:32 AM) (Source: Service Control Manager) (User: )
Description: The ATWPKT2 service failed to start due to the following error:
%%193

Error: (09/05/2015 09:14:32 AM) (Source: Service Control Manager) (User: )
Description: The ATWPKT2 service failed to start due to the following error:
%%193

Error: (09/05/2015 09:14:32 AM) (Source: Service Control Manager) (User: )
Description: The ATWPKT2 service failed to start due to the following error:
%%193

Microsoft Office Sessions:
=========================
Error: (09/05/2015 01:10:25 PM) (Source: Application Error)(User: )
Description: plugin-container.exe40.0.2.571155d736demozglue.dll40.0.2.571155d733b18000000300000000000041a9aa801d0e7fdc0a37b2eC:\Program Files\Waterfox\plugin-container.exeC:\Program Files\Waterfox\mozglue.dllff214b77-53f0-11e5-abd5-00038a000015

Error: (09/03/2015 07:22:07 PM) (Source: ESENT)(User: )
Description: DllHost2900WebCacheLocal: C:\Users\verna\AppData\Local\Microsoft\Windows\WebCache\V010017F.log-1811

Error: (09/03/2015 05:38:55 AM) (Source: Application Error)(User: )
Description: SetupHost.exe10.0.10240.16384559f385fmsvcrt.dll7.0.7601.177444eeb033fc000000500000000000157db7d801d0e62a71e6d085C:\$Windows.~BT\Sources\SetupHost.exeC:\Windows\system32\msvcrt.dll97d9b7b3-521f-11e5-966b-00038a000015

Error: (09/03/2015 04:48:20 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog

Details:
The content index catalog is corrupt. 0xc0041801 (0xc0041801)
The catalog is corrupt

Error: (09/03/2015 04:48:20 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog

Details:
The content index catalog is corrupt. 0xc0041801 (0xc0041801)
2200

Error: (09/03/2015 04:13:34 AM) (Source: ESENT)(User: )
Description: Windows2400Windows: 0-510

Error: (09/03/2015 04:13:32 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog

Details:
The content index catalog is corrupt. (HRESULT : 0xc0041801) (0xc0041801)
The catalog is corrupt

Error: (09/03/2015 04:13:32 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog

Details:
The content index catalog is corrupt. (HRESULT : 0xc0041801) (0xc0041801)
3800

Error: (09/03/2015 04:13:32 AM) (Source: ESENT)(User: )
Description: Windows2400Windows: C:\ProgramData\Microsoft\Search\Data\Applications\Windows\

Error: (09/03/2015 04:13:32 AM) (Source: ESENT)(User: )
Description: Windows2400Windows: -1811

=========================== Installed Programs ============================

Adblock Plus for IE (32-bit and 64-bit) (HKLM\...\{6675BCCF-EBC8-44E3-8DAC-7713CBD3D8DC}) (Version: 1.4.796 - Eyeo GmbH)
Adobe Flash Player 18 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 18.0.0.232 - Adobe Systems Incorporated)
Adobe Flash Player 18 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 18.0.0.232 - Adobe Systems Incorporated)
AMD Catalyst Install Manager (HKLM\...\{833FFE90-C09D-EA44-5C5E-FA9D10D24961}) (Version: 8.0.916.0 - Advanced Micro Devices, Inc.)
ANT Drivers Installer x64 (HKLM\...\{6AB340AC-4B1B-4E36-8828-101FC7EC7959}) (Version: 2.3.4 - Garmin Ltd or its subsidiaries) Hidden
AOL Uninstaller (Choose which Products to Remove) (HKLM-x32\...\AOL Uninstaller) (Version: - AOL Inc.)
Auslogics DiskDefrag (HKLM-x32\...\{DF6A13C0-77DF-41FE-BD05-6D5201EB0CE7}_is1) (Version: 6.0.1.0 - Auslogics Labs Pty Ltd)
Avast Pro Antivirus (HKLM-x32\...\Avast) (Version: 10.3.2225 - AVAST Software)
Big Fish: Game Manager (HKLM-x32\...\BFGC) (Version: 3.3.0.2 - )
CCleaner (HKLM\...\CCleaner) (Version: 5.09 - Piriform)
CDDRV_Installer (HKLM\...\{0C826C5B-B131-423A-A229-C71B3CACCD6A}) (Version: 4.60 - Logitech) Hidden
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Dell Dock (HKLM\...\{C73A3942-84C8-4597-9F9B-EE227DCBA758}) (Version: 2.0 - Stardock Corporation) Hidden
Dell Dock (HKLM-x32\...\Dell Dock) (Version: 2.0 - Stardock Corporation)
Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}) (Version: 1.0.0 - Dell Inc)
Dell Getting Started Guide (HKLM-x32\...\{7DB9F1E5-9ACB-410D-A7DC-7A3D023CE045}) (Version: 1.00.0000 - Dell Inc.)
Dell Product Registration (HKLM-x32\...\{2A0F2CC5-3065-492C-8380-B03AA7106B1A}) (Version: 1.0.3 - Dell Inc.)
EPSON NX410 Series Printer Uninstall (HKLM\...\EPSON NX410 Series) (Version: - SEIKO EPSON Corporation)
EPSON Scan (HKLM-x32\...\EPSON Scanner) (Version: - )
f.lux (HKCU\...\Flux) (Version: - )
ffdshow [rev 2527] [2008-12-19] (HKLM-x32\...\ffdshow_is1) (Version: 1.0 - )
File Identifier (HKLM-x32\...\{C257E434-E8F1-4E06-A616-598E4933553E}_is1) (Version: 1.0.8 - Sharpened Productions)
File Viewer Lite (HKLM-x32\...\{C8B24B83-920A-446E-B027-38F72C9D8898}_is1) (Version: 1.3.2 - Sharpened Productions)
Fishdom (HKLM-x32\...\Fishdom) (Version: - Pogo.com)
Foxit Cloud (HKLM-x32\...\{41914D8B-9D6E-4764-A1F9-BC43FB6782C1}_is1) (Version: 3.6.122.702 - Foxit Software Inc.)
Foxit Reader (HKLM-x32\...\Foxit Reader_is1) (Version: 7.2.0.722 - Foxit Software Inc.)
Free Extended Task Manager (HKLM\...\Free Extended Task Manager) (Version: 1.0.0.46 - Extensoft)
Gold Miner Vegas (HKLM-x32\...\BFG-Gold Miner Vegas) (Version: - )
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.24.15 - Google Inc.) Hidden
Governor of Poker 2 (HKLM-x32\...\BFG-Governor of Poker 2) (Version: - )
gpedt.msc 1.0 (HKLM-x32\...\{10B9C608-BF7C-4CCF-A658-C01D969DCA21}_is1) (Version: - Richard)
Hauppauge TV Tuner Diagnostics (1.2.7076) (HKLM-x32\...\Hauppauge TV Tuner Diagnostics) (Version: 1.2.7076 - Hauppauge Computer Works, Inc.)
HCW85 Driver Installer (HKLM-x32\...\{AF094932-91E6-4EF8-8AB8-1C7226DFEECB}) (Version: 2.1.27205 - Hauppauge Computer Works) Hidden
Ico Converter 1.4 (HKLM-x32\...\IcoConverter) (Version: - Tomatosoft)
Intel(R) Chipset Device Software (HKLM-x32\...\{e48a2f61-851a-4155-82f9-af1b04db8c3b}) (Version: 10.0.13 - Intel(R) Corporation) Hidden
Intel(R) Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel(R) Driver Update Utility 2.0 (HKLM-x32\...\{59DB38EB-F864-4E10-841D-38CFBCF864B0}) (Version: 2.0.0.29 - Intel) Hidden
Intel(R) Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 9.6.0.1014 - Intel Corporation)
Intel® Driver Update Utility (HKLM-x32\...\{8409c4f7-2340-4933-a304-5d37db4fb48b}) (Version: 2.0.0.29 - Intel)
Internet Explorer (Enable DEP) (HKLM\...\{a9264802-8a7a-40fe-a135-5c6d204aed7a}.sdb) (Version: - )
Internet TV for Windows Media Center (HKLM-x32\...\{9D318C86-AF4C-409F-A6AC-7183FF4CF424}) (Version: 4.2.2.0 - Microsoft Corporation)
IrfanView (remove only) (HKLM-x32\...\IrfanView) (Version: 4.40 - Irfan Skiljan)
iSkysoft Video Converter Ultimate(Build 5.5.1.0) (HKLM-x32\...\iSkysoft Video Converter Ultimate_is1) (Version: 5.5.1.0 - iSkysoft Software)
Java 8 Update 60 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86418060F0}) (Version: 8.0.600.27 - Oracle Corporation)
Java 8 Update 60 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218060F0}) (Version: 8.0.600.27 - Oracle Corporation)
Junk Mail filter update (HKLM-x32\...\{0BE9E708-5DC0-4963-9CFD-0AA519090E79}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
KhalInstallWrapper (HKLM\...\{F3F18612-7B5D-4C05-86C9-AB50F6F71727}) (Version: 2.00.0000 - Logitech) Hidden
Logon Screen (HKLM\...\{1730D13B-7517-4321-A88B-64627CF67CDC}_is1) (Version: - Daniel Rebelo)
Malwarebytes Anti-Exploit version 1.07.1.1015 (HKLM\...\Malwarebytes Anti-Exploit_is1) (Version: 1.07.1.1015 - Malwarebytes)
Malwarebytes Anti-Malware version 2.1.8.1057 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.8.1057 - Malwarebytes Corporation)
MDL Chime/Chime Pro for Internet Explorer (HKLM-x32\...\MDL Chime/Chime Pro for Internet Explorer) (Version: - )
MFC RunTime files x64 (HKLM\...\{D237D67F-E77C-4D9E-AA66-8B7A821C215F}) (Version: 1.0.0 - Extensoft) Hidden
Microsoft .NET Framework 1.1 (HKLM-x32\...\{CB2F7EDD-9D1F-43C1-90FC-4F52EAE172A1}) (Version: 1.1.4322 - Microsoft)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Application Compatibility Toolkit 5.6 (HKLM-x32\...\{0F5AEBB0-43F3-4571-ACE7-A7942E8AA179}) (Version: 5.6.7324.0 - Microsoft Corporation)
Microsoft LifeCam (HKLM\...\{5CE7E3F5-9803-4F32-AA89-2D8848A80109}) (Version: 3.60.253.0 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.0.4035.0328 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40728.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (HKLM\...\{B6E3757B-5E77-3915-866A-CCFC4B8D194C}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6E8E85E8-CE4B-4FF5-91F7-04999C9FAE6A}) (Version: 8.0.50727.42 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (HKLM\...\{8338783A-0968-3B85-AFC7-BAAE0A63DC50}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (HKLM-x32\...\{86CE85E6-DBAC-3FFD-B977-E4B79F83C909}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (HKLM\...\{350AA351-21FA-3270-8B7A-835434E766AD}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610 (HKLM-x32\...\{a1909659-0a08-4554-8af1-2175904903a1}) (Version: 11.0.60610.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610 (HKLM-x32\...\{95716cce-fc71-413f-8ad5-56c2892d4b3a}) (Version: 11.0.60610.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
Movie Maker (HKLM-x32\...\{38F03569-A636-4CF3-BDDE-032C8C251304}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{DD67BE4B-7E62-4215-AFA3-F123A800A389}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Mozilla Firefox 40.0.3 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 40.0.3 (x86 en-US)) (Version: 40.0.3 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 40.0.3 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP2 Parser and SDK (HKLM-x32\...\{716E0306-8318-4364-8B8F-0CC4E9376BAC}) (Version: 4.20.9818.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (HKLM-x32\...\{196467F1-C11F-4F76-858B-5812ADC83B94}) (Version: 4.30.2100.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2721691) (HKLM-x32\...\{355B5AC0-CEEE-42C5-AD4D-7F3CFD806C36}) (Version: 4.30.2114.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2758694) (HKLM-x32\...\{1D95BA90-F4F8-47EC-A882-441C99D30C1E}) (Version: 4.30.2117.0 - Microsoft Corporation)
My Dell (HKLM\...\PC-Doctor for Windows) (Version: 3.5.6426.22 - PC-Doctor, Inc.)
Mystery Of The Ancients: Curse of the Black Water (HKLM-x32\...\BFG-Mystery Of The Ancients - Curse of the Black Water) (Version: - )
Mystery of the Ancients: Three Guardians Collector's Edition (HKLM-x32\...\BFG-Mystery of the Ancients - Three Guardians Collectors Edition) (Version: - )
Notepad++ (HKLM-x32\...\Notepad++) (Version: 6.8.2 - Notepad++ Team)
OpenDNS Updater 2.2.1 (HKLM-x32\...\OpenDNS Updater) (Version: 2.2.1 - )
paint.net (HKLM\...\{DF3A46D9-67B3-44B2-9D01-25C8BA772C8A}) (Version: 4.0.6 - dotPDN LLC)
PDF-Viewer (HKLM\...\{A278382D-4F1B-4D47-9885-8523F7261E8D}_is1) (Version: 2.5.212.0 - Tracker Software Products Ltd)
PDF-XChange Lite 2012 (HKLM\...\{25CFCE3C-5C95-49CB-B63A-E2861E6C0C98}_is1) (Version: 5.0.271.0 - Tracker Software Products Ltd)
PeaZip 5.7.2 (WIN64) (HKLM\...\{5A2BC38A-406C-4A5B-BF45-6991F9A05325}_is1) (Version: - Giorgio Tani)
PlayReady PC Runtime amd64 (HKLM\...\{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}) (Version: 1.3.0 - Microsoft Corporation)
Pogo Games (HKLM-x32\...\PogoDGC) (Version: 1.0 - )
Quick Startup 5.10.1.103 (HKLM-x32\...\Quick Startup) (Version: 5.10.1.103 - Glarysoft Ltd)
QuickTime 7 (HKLM-x32\...\{80CEEB1E-0A6C-45B9-A312-37A1D25FDEBC}) (Version: 7.78.80.95 - Apple Inc.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.91.1119.2014 - Realtek)
Recuva (HKLM\...\Recuva) (Version: 1.51 - Piriform)
Redist (HKLM-x32\...\{0F052922-4BCE-4763-A540-00857554336D}) (Version: 3.00.0000 - Verizon)
Revo Uninstaller 1.95 (HKLM-x32\...\Revo Uninstaller) (Version: 1.95 - VS Revo Group)
Season Match 2 (HKLM-x32\...\Season Match 2) (Version: - Pogo.com)
SlimDrivers (HKLM-x32\...\{A5457401-D56A-43F2-9524-78E54A7FC07A}) (Version: 2.2.32705 - SlimWare Utilities, Inc.)
Smart-X7 7.80 (HKLM\...\WheelMouse) (Version: - )
Speccy (HKLM\...\Speccy) (Version: 1.28 - Piriform)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 6.0.1204 - SUPERAntiSpyware.com)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
System GoBack Free (HKLM-x32\...\EaseUS Todo Backup_is1) (Version: 1.0 - CHENGDU YIWO Tech Development Co., Ltd)
System Requirements Lab (HKLM-x32\...\SystemRequirementsLab) (Version: - )
System Requirements Lab for Intel (HKLM-x32\...\{04C4B49D-45D9-4A28-9ED1-B45CBD99B8C7}) (Version: 4.5.24.0 - Husdawg, LLC)
TechGenie (HKLM\...\{0D21CFFE-7282-4BBF-9BEF-7A2377F4E2D9}) (Version: 1.0.0 - iYogi) Hidden
Tweaking.com - Windows Repair (HKLM-x32\...\Tweaking.com - Windows Repair) (Version: 3.4.3 - Tweaking.com)
Uninstall Helper (HKLM-x32\...\{82BF2C5E-79A7-4A13-B508-D5E64A5B141E}) (Version: 2.0.1.0 - InstallX, LLC) Hidden
Uninstall Helper (HKLM-x32\...\Uninstall Helper 2.0.1.0) (Version: 2.0.1.0 - InstallX, LLC)
Unlocker 1.9.2 (HKLM\...\Unlocker) (Version: 1.9.2 - Cedrick Collomb)
VC80CRTRedist - 8.0.50727.6195 (HKLM-x32\...\{933B4015-4618-4716-A828-5289FC03165F}) (Version: 1.2.0 - DivX, Inc) Hidden
Vista Shortcut Manager x64 (HKLM\...\{C7311329-C491-427B-8880-133E84869B3A}) (Version: 2.0 - Frameworkx)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
VS10Runtimex64 (HKLM\...\{82CD33B2-1DE6-4663-B6F0-1592B2376F78}) (Version: 1.0.0 - sourcefire) Hidden
Vz In-Home Agent (HKLM-x32\...\VzInHomeAgent) (Version: 9.0.73.0 - Verizon)
Waterfox 40.0.2 (x64 en-US) (HKLM\...\Waterfox 40.0.2 (x64 en-US)) (Version: 40.0.2 - Mozilla)
Windows 7 Codec Pack 4.1.0 (HKLM-x32\...\Windows 7 - Codec Pack) (Version: 4.1.0 - Windows 7 Codec Pack)
Windows Boot Genius (HKLM-x32\...\Windows Boot Genius) (Version: - Tenorshare, Inc.)
Windows Driver Package - Dynastream Innovations, Inc. ANT LibUSB Drivers (04/11/2012 1.2.40.201) (HKLM\...\F9D2A789F9CFF8CEC36B544F53877C80F1F73C46) (Version: 04/11/2012 1.2.40.201 - Dynastream Innovations, Inc.)
Windows Driver Package - OLYMPUS IMAGING CORP. Camera Communication Driver Package (09/09/2009 1.0.0.0) (HKLM\...\2C1C2F29FADF39F533CEEE67B90F07A5306A4BDB) (Version: 09/09/2009 1.0.0.0 - OLYMPUS IMAGING CORP.)
Windows Driver Package - Silicon Labs Software (DSI_SiUSBXp_3_1) USB (02/06/2007 3.1) (HKLM\...\D1506E0025B5A3F9EB8270FE81C1EEDD9388B8A2) (Version: 02/06/2007 3.1 - Silicon Labs Software)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3528.0331 - Microsoft Corporation)
Windows Live Sync (HKLM-x32\...\{B10914FD-8812-47A4-85A1-50FCDE7F1F33}) (Version: 14.0.8117.416 - Microsoft Corporation)
Windows Media Player Firefox Plugin (HKLM-x32\...\{69FDFBB6-351D-4B8C-89D8-867DC9D0A2A4}) (Version: 1.0.0.8 - Microsoft Corp)
WinPcap 4.1.2 (HKLM-x32\...\WinPcapInst) (Version: 4.1.0.2001 - CACE Technologies)
WOT for Internet Explorer (HKLM\...\{373B90E1-A28C-434C-92B6-7281AFA6115A}) (Version: 13.9.2.0 - WOT Services Oy)
x64 Components v5.2.7 (HKLM\...\Advanced x64Components_is1) (Version: 5.2.7 - Shark007)
Yahoo! Messenger (HKLM-x32\...\Yahoo! Messenger) (Version: - Yahoo! Inc.)

========================= Memory info: ===================================

Percentage of memory in use: 55%
Total physical RAM: 3036.98 MB
Available physical RAM: 1348.88 MB
Total Virtual: 6072.17 MB
Available Virtual: 4127.41 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:455.84 GB) (Free:396.43 GB) NTFS

========================= Users: ========================================

**** End of log ****

bobbymcgee · Sep 6, 2015

OK, I've noticed a lot of corrupt files are in the windows media sample files? pictures,music, etc are these needed if not can they be deleted? Why have most items reappeared when a repair/install was done?

Aura · Sep 6, 2015

There's an issue with your index, it needs to be rebuild. Follow the instructions below please.

Index - Rebuild - Windows 7 Help Forums

And I can't really say. You might have run a program that deleted it, like a duplicate file cleaner (CCleaner have a such feature)?

bobbymcgee · Sep 6, 2015

In rebuilding the index does anything need to be included or excluded and what needs to be done after the index is rebuilt?

Aura · Sep 6, 2015

No, you can leave the default folders that are shown and it'll be good. It just needs to be rebuilt from the errors I can see in your Event Viewer.

bobbymcgee · Sep 7, 2015

OK it says indexing complete. Should I use process monitor and try upgrading win 10 again maybe we can see exactly where it's failing?

Aura · Sep 7, 2015

The log will end up being around 50GB big if not more and going throught it will be really hard. Before we do anything else, I would just like to test your hard drive's health.

GSmartControl
Follow the instructions below to test your hard drive health with GSmartControl:

Download GSmartControl and save it on your Desktop;
Extract the content of the GSmartControl .zip archive and execute gsmartcontrol.exe;
Identify your drive in the list, and double-click on it to bring up it's window (usually you'll find your drive by it's size or it's brand name);
Go in the Perform Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply;
Also, go in the Attributes tab and if you have any entries highlighted in red or pink, copy and paste their name in your next reply (or take a screenshot of the GSmartControl window and attach it in your next reply);

bobbymcgee · Sep 7, 2015

smartctl 5.43 2012-06-30 r3573 [i686-w64-mingw32-win7(64)-sp1] (sf-5.43-1)
Copyright (C) 2002-12 by Bruce Allen, smartmontools

=== START OF INFORMATION SECTION ===
Model Family: Western Digital Caviar Blue Serial ATA
Device Model: WDC WD5000AAKS-75V0A0
Serial Number: WD-WCAWFA301758
LU WWN Device Id: 5 0014ee 158ccddb0
Firmware Version: 05.01D05
User Capacity: 500,107,862,016 bytes [500 GB]
Sector Size: 512 bytes logical/physical
Device is: In smartctl database [for details use: -P show]
ATA Version is: 8
ATA Standard is: Exact ATA specification draft version not indicated
Local Time is: Mon Sep 07 11:30:54 2015 EDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status: (0x84) Offline data collection activity
was suspended by an interrupting command from host.
Auto Offline Data Collection: Enabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 7800) seconds.
Offline data collection
capabilities: (0x7b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 93) minutes.
Conveyance self-test routine
recommended polling time: ( 5) minutes.
SCT capabilities: (0x3037) SCT Status supported.
SCT Feature Control supported.
SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x002f 200 200 047 Pre-fail Always - 0
3 Spin_Up_Time 0x0027 140 139 039 Pre-fail Always - 3975
4 Start_Stop_Count 0x0032 099 099 050 Old_age Always - 1991
5 Reallocated_Sector_Ct 0x0033 200 200 051 Pre-fail Always - 0
7 Seek_Error_Rate 0x002e 200 200 046 Old_age Always - 0
9 Power_On_Hours 0x0032 067 067 050 Old_age Always - 24503
10 Spin_Retry_Count 0x0032 100 100 050 Old_age Always - 0
11 Calibration_Retry_Count 0x0032 100 100 050 Old_age Always - 0
12 Power_Cycle_Count 0x0032 099 099 050 Old_age Always - 1971
192 Power-Off_Retract_Count 0x0032 200 200 050 Old_age Always - 108
193 Load_Cycle_Count 0x0032 200 200 050 Old_age Always - 1882
194 Temperature_Celsius 0x0022 099 096 034 Old_age Always - 44
196 Reallocated_Event_Count 0x0032 200 200 050 Old_age Always - 0
197 Current_Pending_Sector 0x0032 200 200 050 Old_age Always - 0
198 Offline_Uncorrectable 0x0030 200 200 048 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x0032 200 200 050 Old_age Always - 0
200 Multi_Zone_Error_Rate 0x0008 200 200 008 Old_age Offline - 0
240 Head_Flying_Hours 0x0032 069 069 050 Old_age Always - 23335
241 Total_LBAs_Written 0x0032 200 200 050 Old_age Always - 41360844598
242 Total_LBAs_Read 0x0032 200 200 050 Old_age Always - 41583323000

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Extended offline Aborted by host 90% 24503 -
# 2 Short offline Aborted by host 80% 24503 -
# 3 Short offline Completed without error 00% 22299 -
# 4 Extended offline Completed without error 00% 22299 -
# 5 Short offline Completed without error 00% 22296 -
# 6 Short offline Completed without error 0

There were no red or pink entries in attributes

Aura · Sep 7, 2015

Alright so your hard drive is healthy. Now, do you have a desktop computer or a laptop? Also, do you have multiple HDDs, SSDs, etc. in it?

bobbymcgee · Sep 7, 2015

It' a desktop not sure about the drives.

Aura · Sep 7, 2015

Follow the instructions below than :)

Disk Management Utility
Follow the instructions below to open the Disk Management Utility:

For Windows 7, click on the Windows Start Menu, right-click on Computer and select Manage (requires Admin Rights). From there, click on Disk Management in the left pane;
For Windows 8, bring the cursor in the bottom left-corner of the screen and wait for the metro preview to open, then right-click on it and select Disk Management;
For Windows 8,1 bring the cursor on the Windows logo, right-click on it and select Disk Management;
Open the window to its full size, then take a screenshot of it and attach it to your next reply;

How to take a screenshot using the Snipping Tool
Follow the instructions below to take a screenshot using Windows' Snipping Tool:

Press on the Win Key + R to open the Run box;
Enter SnippingTool and press on Enter;
The Snipping Tool will open, asking you to choose the area to take in the screenshot;
Left click on the area where you want to start the screenshot, keep it, and drag the cursor across the screen;
Once done, release the left button to take the screenshot;
In the editing window, click on the File menu then Save As;
Save the screenshot in a folder that you can access easily;
Attach the screenshot in your next reply;

bobbymcgee · Sep 7, 2015

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[SOLVED] Problems with installing Windows 10

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Sysnative Staff, Security Analyst

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Sysnative Staff, Security Analyst

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Sysnative Staff, Security Analyst

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Sysnative Staff, Security Analyst

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Administrator,
Microsoft MVP,
Security Analyst