Windows Update Failure error 80246007

PatriciaDee · Aug 26, 2015

hi, I was updating windows today and I received an 80246007 error. I then Googled the error code problem and discovered it was a common problem.

I ran sfc/scannow to see if this would resolve the problem but no corrupt files were discovered,
I then downloaded and ran SFCFix.exe. File was huge compared to other peoples problems, there must be a glitch somewhere.....hope it can be fixed whatever the problem.

Thanks in advance.

SFCFixscript.txt = result - https://www.sendspace.com/file/kvk4zo

CBS.ZIP = [url]https://www.sendspace.com/file/s4jsl8

[/URL]

Aura · Aug 27, 2015

Hi PatriciaDee :)

My name is Aura and I'll be assisting you with your issue. Is it possible for you to put all the files (SFCFix and CBS) in a single .zip archive, and then upload it on Dropbox, Google Drive or OneDrive and post the download URL for it? Reason is that I cannot access SendSpace from work and we prefer to avoid file sharing websites here :)

PatriciaDee · Aug 27, 2015

Hi Aura, Glad for the quick reply and the assist. I uploaded both files to dropbox....

Code:

CBS.zip  https://www.dropbox.com/s/jwulyd122c5v7cw/CBS.zip?dl=0

Code:

SFCFix.txt  https://www.dropbox.com/s/6rru7e4t0cx77rg/SFCFix.txt?dl=0

Thanks in advance, Patriciadee :)

Aura · Aug 27, 2015

Code:

   SURT total detected corruption count:          15136
   SURT total unimportant corruption count:       0
   SURT total fixed corruption count:             17099

You're my new highscore if it matters :lol: Alright, let's run SURT and see what this is all about.

System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;

Download the right version of SURT for your system;
- Your version of Windows is:
Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
Attach this log in your next reply;

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)

PatriciaDee · Aug 27, 2015

Hi Aura,

I downloaded the SURT for Windows 7 64 bit x 64 525mb [took 2 hours to install]
Do I get a booby prize for the most errors :huh:....anyway

Enclosed Check.Sur.log. It looks like not all errors were repaired so I'll post this here just now and perhaps if need be I might have to create a new thread to resolve all these errors....anyway, Aura see what you think.

Code:

https://www.dropbox.com/s/948f1jic5mfdc00/CheckSUR.log?dl=0

Thanks once again, Patriciadee

Aura · Aug 27, 2015

It's normal for SURT to take a while to run when you're missing so many Registry entries.

Code:

Found 4405 errors
  CSI Missing Deployment Key Total count: 1729
  CSI Payload File Corrupt Total count: 213
  CBS Watchlist Component Missing Total count: 2429
  CSI Missing Winning Component Key Total count: 34

Before I work on a fix (and God knows this will take me some time), the high number of corruption you have suggest that you have failing hardware components: RAM stick(s), hard drive or processor (CPU). This being said, we'll test all three before moving on, because if one of them (or two or three) is/are faulty, you need to replace it/them as soon as possible. We'll start with the hard drive.

GSmartControl
Follow the instructions below to test your hard drive health with GSmartControl:

Download GSmartControl and save it on your Desktop;
Extract the content of the GSmartControl .zip archive and execute gsmartcontrol.exe;
Identify your drive in the list, and double-click on it to bring up it's window (usually you'll find your drive by it's size or it's brand name);
Go in the Perform Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply;
Also, go in the Attributes tab and if you have any entries highlighted in red or pink, copy and paste their name in your next reply (or take a screenshot of the GSmartControl window and attach it in your next reply);

PatriciaDee · Aug 28, 2015

Hi Aura,

I followed instructions to the letter, but when it came to running tests this was the result.

I ran a Short Self Test - Cannot Run Short Self Test - Sending Command Failed.

I also ran Extended Self Test - Cannot Run Extended Test Failed.

Code:

https://www.dropbox.com/s/dttd3vhqco449a1/ST3500418AS__No_Information_Found__2015-08-28.txt?dl=0

Aura · Aug 28, 2015

Let's see if we have more luck with CrystalDiskInfo.

How to See if Your Hard Drive is Dying with S.M.A.R.T.

Make sure to uncheck the promotional offers the installer bundles please.

PatriciaDee · Aug 28, 2015

Hi Aura, sorry for delay,

Aura · Aug 28, 2015

Alright so your hard drive is indeed healthy. Next will be to test your RAM sticks individually using Memtest86+. If any of them comeback with errors after 7-10 passes, they'll need to be changed (only the ones with the errors). The instructions on how to proceed can be found in the thread below.

https://www.sysnative.com/forums/hardware-tutorials/3909-test-ram-memtest86.html

PatriciaDee · Aug 29, 2015

Hello Aura,

I ran Memtest86+ overnight for 11 hours... Result 11 passes no errors.

Aura · Aug 29, 2015

That's good :) I'm just inquiring with my teachers which program I should make you use to test your CPU, because I've never really done that before. And since a failing CPU is possible in your situation, I would like to get it tested before we move on with the fix, otherwise the corruption and errors will just comeback.

PatriciaDee · Aug 30, 2015

Hi Aura , thanks so much for the assistance. My cousin downloaded SIW Pro today [System Information for Windows-he builds his own pc's] and he's given me the license code so I was able to install the program.
Would getting reports from this program help to sort out my system corruption problems. It displays all network, software & hardware on my system.

Thanks once again, PatriciaDee

Aura · Aug 30, 2015

I don't have any experience with SIW so I cannot say if it runs any tests or else for the CPU. It looks like I didn't have any replies to my question yet, so I'll bump my thread :)

PatriciaDee · Aug 30, 2015

Aura · Aug 30, 2015

I mean, I'll bump my thread in the private section I posted it, not here haha :)

Aura · Aug 31, 2015

Would you happen to have your Windows 7 installation media?

PatriciaDee · Aug 31, 2015

Hi Aura, I ran the SWI-PRO yesterday Software->updates/missed updates.....result was after the scan the following downloads were listed.

In my windows updates today.

IE 9 KB982861
IE 10 KB2718695
IE 11 KB2841134

When I think back to 2011 that's when I bought my pc that's when the dreaded update for windows 9 stuttered into existence with the error code KB2310138, which I don't think was ever solved even though they tried different patches.... the end result I believe was that the patch itself was corrupt or problematic [maybe that why my poor wee pc is on strike about a lot of apps] and that's why there are so many corrupt files.

I've thought of going back to factory settings for a clean install.....

Please check your inbox for the proper code...a part was missing

Kind regards, Patrica

PatriciaDee · Aug 31, 2015

Windows 7 media was pre-installed in pc .....last week I downloaded it in prep for Windows 10.:banghead:

Aura · Aug 31, 2015

Do you intend to upgrade to Windows 10 or not?

Windows Update Failure error 80246007

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