[SOLVED] KB3000850 won't install on Windows 8.1 pro

rukumi · Jul 31, 2015

I have read every thread and tryed almost everything, but my computer (win 8.1 x64) simply won't install the update KB3000850.
I've tried to solve the problem with both "sfc /scannow", "DISM.exe /Online /Cleanup-image /Scanhealth" and "DISM.exe /Online /Cleanup-image /Restorehealth". I've used all the commands several times.

I've also tryed (several times) using SFCFix both without making use of my Windows install DVD, and making use of the DVD. SFCFix says that the restore operation completed successfully, but still i can't get the update to install and if i use "sfc /scannow" it stil tells me that some files could not be repared.
When using Windows update it almost completes, but then ends up saying that the update could not be installed. The errormessage has code 800700A1.

I've also tried downloading the updatefile from Microsoft, but it also won't install, but ends up with saying that the update was not installed.
If anyone has any ideas of what to do, i would very much apreciate it.
Sorry for any spelling mistakes - i'm not english.

Here is the logfile from SFCFix:

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-07-31 22:42:34.597
Microsoft Windows 8.1 Update 3 - amd64
Not using a script file.

AutoAnalysis::
CORRUPT: C:\WINDOWS\winsxs\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.3.9600.16384_none_0a1162f033fa01f6\MSDTC.LOG
CORRUPT: C:\WINDOWS\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\utc.app.json
CORRUPT: C:\WINDOWS\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\telemetry.ASM-WindowsDefault.json

SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 3
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 0
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-07-31 22:54:09.875
----------------------EOF-----------------------

rukumi · Jul 31, 2015

Re: KB3000950 won't install on Windows 8.1 pro

Sorry - it's KB3000850

LogBot · Jul 31, 2015

Logfile submission from rukumi

Logfile submission from rukumi.

The logfiles are available at: https://www.sysnative.com/niemiro/fileDistribution/2015-07/6292.zip

BrianDrab · Jul 31, 2015

Re: KB3000950 won't install on Windows 8.1 pro

Hello and welcome

Due to the precise nature of your corruption, you will receive help from a user named LiquidTension. He's one of our senior trainees here who's in his final phrase of his studies and needs to gain some real world experience in specific areas of Windows Update. This means that he'll be assisting you, but that I will first need to double check and approve his fixes before he posts them to you. If anything this is a good thing for you because it means that you've got at least two of us watching over your thread, but it will unfortunately add a slight delay between each reply. I hope that you understand and can accept the need for us to train up new members in this way in order to carry on doing what we do here, however, if for any reason you object to this setup, I will happily take on your thread myself.

Thank you very much for your understanding. We'll be with you very shortly.

rukumi · Aug 1, 2015

Re: KB3000950 won't install on Windows 8.1 pro

Thank's a lot - i'm quite confident with the way you guys handle things ;-)

By the way - is it possible to change my headline so that it gets the correct KB-number? - if possible please tell me how.
Best regards

LiquidTension · Aug 1, 2015

Hello rukumi,

Please follow the steps outlined in the guide linked below:
GUIDE: MSDTC.log corruption (Error 800700A1 when installing KB3000850)

The other two files referenced in your SFCFix log are incorrectly reported as corrupt:

Code:

CORRUPT: C:\WINDOWS\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\utc.app.json
CORRUPT: C:\WINDOWS\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\telemetry.ASM-WindowsDefault.json

After working your way through the guide linked, please run Windows Update and let me know if the update installs.

rukumi · Aug 2, 2015

Helllo LiquidTension,
Thank you for your reply, but i have already done exactly as you suggest. Now i have even done it one more time. The result is exatly as i described in my first mail and i have tried the solution numerus times.

LiquidTension · Aug 2, 2015

Hello rukumi,

Please do the following:

SFCFix Script (.txt)

Warning: This fix is intended for use on this particular machine. Do not use this fix on any other machine; doing so may cause damage to your Operating System. If you are not the original poster and require assistance, please start your own topic.

Download View attachment SFCScript.txt and save this file to your Desktop.
Close all open windows.
SFCFix.exe

and SFCScript.txt

should both be present on your Desktop.
Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
SFCFix will now process the script. Upon completion, a file (SFCFix.txt) will be created on your Desktop.
Copy the contents of the file and paste in your next reply.

rukumi · Aug 3, 2015

Hello LiquidTension,
Thanks for the help. Here's the result of what you asked me to do.

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-08-03 09:22:03.169
Microsoft Windows 8.1 Update 3 - amd64
Using .txt script file at C:\Users\Rune\Desktop\SFCScript.txt [0]

FileScan::
[0: 1] C:\Windows\WinSxS\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.3.9600.16384_none_0a1162f033fa01f6\MSDTC.LOG
File is untraceable.
Found: SD6OMNd/nMSy7P0Ob02ZGPT4cYglTnq4Gz0i2cQTLNo=
Version number not available.
Trace not available.

[1: 1] C:\Windows\WinSxS\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.3.9600.17415_none_0a5dfdcc33c06e7e\MSDTC.LOG
File is untraceable.
Found: ZOM2A1sI9i25LVFShSopEimnFtVKIQLW3+GD3agBpQI=
Version number not available.
Trace not available.
FileScan:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-08-03 09:22:07.820
Script hash: yqmxX1j/+8ZyX3y6rPOmoWChAp9FEXuZ4bDqiXrV6rc=
----------------------EOF-----------------------

LiquidTension · Aug 3, 2015

Hi rukumi,

Please do the following:

SFCFix Script (.zip)

Warning: This fix is intended for use on this particular machine. Do not use this fix on any other machine; doing so may cause damage to your Operating System. If you are not the original poster and require assistance, please start your own topic.

Download View attachment SFCFix.zip and save this file to your Desktop.
Note: Ensure this file is named SFCFix.zip. Do not rename the file.
Close all open windows.
SFCFix.exe

and SFCFix.zip

should both be present on your Desktop.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script. Upon completion, a file (SFCFix.txt) will be created on your Desktop.
Copy the contents of the file and paste in your next reply.

rukumi · Aug 3, 2015

Hi LiquidTension,

Done as you asked me to do. Here is the result:

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-08-03 17:45:53.505
Microsoft Windows 8.1 Update 3 - amd64
Using .zip script file at C:\Users\Rune\Desktop\SFCFix.zip [0]

PowerCopy::
Successfully took permissions for file or folder C:\WINDOWS\winsxs\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.3.9600.16384_none_0a1162f033fa01f6\MSDTC.LOG

Successfully copied file C:\Users\Rune\AppData\Local\niemiro\Archive\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.3.9600.16384_none_0a1162f033fa01f6\MSDTC.LOG to C:\WINDOWS\winsxs\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.3.9600.16384_none_0a1162f033fa01f6\MSDTC.LOG.

Successfully restored ownership for C:\WINDOWS\winsxs\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.3.9600.16384_none_0a1162f033fa01f6\MSDTC.LOG
Successfully restored permissions on C:\WINDOWS\winsxs\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.3.9600.16384_none_0a1162f033fa01f6\MSDTC.LOG
PowerCopy:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2015-08-03 17:45:53.708
Script hash: CCIoBsTVYqwoEJv/SbXP9X7mY9kscEpIPiJpAaucxBE=
----------------------EOF-----------------------

LiquidTension · Aug 3, 2015

Good job. :dsmile:

SFC /SCANNOW

Press the Windows Key

+ r on your keyboard at the same time. Type Notepad and click OK.
Copy the three bold lines below and paste into the Notepad document:

sfc /scannow
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\CBS.txt"
del %0
Click Format. Ensure Wordwrap is unchecked.
Click File, Save As and name the file sfcscannow.bat.
Select All Files as the Save as type. Save the file to your Desktop.
Locate sfcscannow.bat

on your Desktop. Right-click the file and click

Run as administrator.
Upon completion, a file (CBS.txt) will be created on your Desktop. Attach this file in your next reply.
Note: If the file is too large to attach, upload to a service such as Dropbox, One Drive or SendSpace and provide a direct download link in your next reply.

rukumi · Aug 4, 2015

Hi LiquidTension,
I've done as you asked and have attached the cbs-file (zipped). Thanks for trying to help.

rukumi · Aug 4, 2015

Hi LiquidTension,

This evening, when i shut down my computer it said that updates were applied and when i restarted and went to Windows Update i suddenly said that the KB 3000850 was installed. In Windows Update i can see that it has failed at least 10 times, so i really don't know what just happend. Anyway - it seems that the update is now installed and i suppose that i'm now able to make a Windows 10 update. Thanks for the help.

LiquidTension · Aug 5, 2015

Hi rukumi,

The SFCFix script resolved the issue with your update.

Thanks for the help.

You're welcome. Take care. :dsmile:

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[SOLVED] KB3000850 won't install on Windows 8.1 pro

rukumi

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