[SOLVED] Unable to start BITS or Update Windows 8.1

Hawkguy · Jul 14, 2015

Hello,

System Info:
Windows 8.1 32-Bit

I noticed that my system was not downloading any Windows updates. I looked into it, and found that the BITS was not running. When I attempted to/attempt to start it I receive this message:

Windows could not start the Background Intelligent Transfer Service on Local Computer. For information, review the System Event Log. If this is a non-Microsoft service, contact the service vendor, and refer to service-specific error code - 2147024894

I did some searching, and found this page of the Microsoft Support website: https://support.microsoft.com/en-us/kb/971058

I downloaded the Windows Update Diagnostic, which was unable to fix the problem with the BITS.

I then tried to follow the manual directions on the same site, but couldn't get past Step 2 as wuauserv would not stop running.

I'm a novice at best when it comes to these sorts of problems, so any help would be greatly appreciated!

Other Info:
The computer was built about two weeks ago, and it appears that it has not been able to update or start the BITS at any point.

Logs are attached.

Hawkguy · Jul 15, 2015

Some Additional Info. I was able to find these errors, which seem to keep repeating, and look like they are probably related to the issue.

BrianDrab · Jul 16, 2015

Hi and welcome to Sysnative. Please do the following so I can take a look.

Step#1 - DISM /RestoreHealth Scan
Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Right-click on the Start

button and select Command Prompt (Admin)
When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
Dism /Online /Cleanup-Image /RestoreHealth
Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead.
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.
Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

Hawkguy · Jul 16, 2015

Thank you for getting back to me! Very much appreciated.

I've attached the updated CBS log.

I was able to successfully run the command:

Dism /Online /Cleanup-Image /RestoreHealth

but I was unable to have any success with the command:

copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

and was met with the following message:

The system cannot find the path specified. 0 files<s> copied.

I manually found the CBS log and copied and pasted to the desktop instead. Not sure if this is important, figured I'd just let you know.

BrianDrab · Jul 16, 2015

but I was unable to have any success with the command:

copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

and was met with the following message:

That's not good. Something is very wrong. Your logs are clean so it's not a Windows Update/Servicing issue. Let's see if we can dig a little to figure out what the issue is and who should assist you. Please do the following.

FRST Logs Needed
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 32-bit Version so please ensure you download that one.
2. Right click to run as administrator. When the tool opens click Yes to disclaimer.
3. Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area.
4. Press Scan button.
5. It will produce a log called FRST.txt in the same directory the tool is run from (which should now be the desktop)
6. Please copy and paste log back here.
7. The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe). Please also paste that along with the FRST.txt into your reply.

Hawkguy · Jul 16, 2015

I ran the scan, and I've attached both logs.

BrianDrab · Jul 16, 2015

Thank you. It appears you had Norton Internet Security on your machine at one time and there are remnants that need to be cleaned up. So if you are no longer using this product, please run the manual removal tool from the link below and let me know when complete. Thanks.

https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us

Hawkguy · Jul 16, 2015

I downloaded and ran the Norton Removal tool, and followed the directions to reboot.

BrianDrab · Jul 16, 2015

Thanks. Now, please do the following.

Important: Disable your Avast antivirus so it doesn't interfere with the fix! Right-click on the avast! icon in the system tray (looks like this:

but orange in color starting with version5).
Select avast! shields control and there will be options to disable avast for 10 minutes, 1 hour, until the computer is restarted or permanently. Please disable for an hour.

Step#1 - Repair Services

Please download the ESET services repair tool to your desktop.
Right-click on the ServicesRepair.exe file and choose Run as administrator.
If security notifications appear, click Allow and then click Yes when asked if you want to proceed.
Once the tool has finished, you will be prompted to restart your computer. Click Yes to restart.
A log named SvcRepair.log will be saved in the CCSupport\Logs folder the tool created on your desktop, please post the content in your next reply

Hawkguy · Jul 16, 2015

Here are the contents of the SvcRepair.log

Log Opened: 2015-07-16 @ 20:39:1620:39:16 - -----------------
20:39:16 - | Begin Logging |
20:39:16 - -----------------
20:39:16 - Fix started on a WIN_8 X86 computer
20:39:16 - Prep in progress. Please Wait.
20:39:16 - Prep complete
20:39:16 - Repairing Services Now. Please wait...
20:39:16 - Services Repair Complete.
20:39:19 - Reboot Initiated

BrianDrab · Jul 16, 2015

Can you see if the BITS service is started now?

Hawkguy · Jul 16, 2015

Still nothing. Went back into Computer Management/Services, attempted to start from there and received the original message. Do you think a clean reinstall may be the best way to go? Also, on a side note, this was my first time setting up a computer with the OS on a SSD and the remaining programs on a standard hard drive. I'm not sure if something I did while moving the program files to the E drive may have caused this. Just a thought.

BrianDrab · Jul 16, 2015

Do you think a clean reinstall may be the best way to go?

That's up to you. I can continue to help you resolve or you can wipe/reload. Just let me know if that's what you decide. If you want to continue, please do the following.

1. Right-click your Start button and choose Command prompt (Admin). Answer Yes to the UAC prompt if it comes up.
2. Copy and paste the following line into the command-prompt window and hit enter. You will have to right-click your mouse in the command-prompt and choose paste...you can't use CTRL-V.
net start >1 & notepad 1

3. Notepad will open with some info. Please paste this into your next reply.

Hawkguy · Jul 16, 2015

If all else fails and we can't solve this, I'll go with a reinstall, but for now I would like to get to the bottom of this.

Here are the contents of what posted to Notepad.

These Windows services are started:

AMD External Events Utility
AMD FUEL Service
Application Information
Avast Antivirus
AvastVBox COM Service
Background Tasks Infrastructure Service
Base Filtering Engine
COM+ Event System
Credential Manager
Cryptographic Services
DCOM Server Process Launcher
Device Association Service
DHCP Client
Diagnostic Policy Service
Diagnostic Service Host
Diagnostic System Host
Distributed Link Tracking Client
DNS Client
Function Discovery Provider Host
Function Discovery Resource Publication
Group Policy Client
HomeGroup Provider
Human Interface Device Service
IKE and AuthIP IPsec Keying Modules
IP Helper
Local Session Manager
Multimedia Class Scheduler
Network Connected Devices Auto-Setup
Network Connection Broker
Network Connections
Network List Service
Network Location Awareness
Network Store Interface Service
Plug and Play
Power
Print Spooler
Program Compatibility Assistant Service
Razer Game Scanner
Remote Procedure Call (RPC)
RPC Endpoint Mapper
Security Accounts Manager
Security Center
Server
Shell Hardware Detection
SSDP Discovery
Superfetch
System Event Notification Service
System Events Broker
Task Scheduler
TCP/IP NetBIOS Helper
Themes
Time Broker
User Profile Service
Windows Audio
Windows Audio Endpoint Builder
Windows Connection Manager
Windows Event Log
Windows Firewall
Windows Font Cache Service
Windows Management Instrumentation
Windows Search
Windows Update
WinHTTP Web Proxy Auto-Discovery Service
WLAN AutoConfig
Workstation

The command completed successfully.

Thank you again for the help.

BrianDrab · Jul 16, 2015

No problem. Let's try to figure it out. A couple other checks we need to do. Please do the following.

1. Right-click your Start button and choose Command prompt (Admin). Answer Yes to the UAC prompt if it comes up.
2. Copy and paste the following line(s) into the command-prompt window and hit enter after each one. You will have to right-click your mouse in the command-prompt and choose paste...you can't use CTRL-V. If you get an error on one of the lines, notate it and move on.

regsvr32 oleaut32.dll
regsvr32 jscript.dll
regsvr32 vbscript.dll
regsvr32 msxml.dll
regsvr32 softpub.dll
regsvr32 wintrust.dll
regsvr32 initpki.dll
regsvr32 cryptdlg.dll
regsvr32 qmgr.dll
regsvr32 qmgrprxy.dll

Hawkguy · Jul 16, 2015

The following commands produced error messages:

regsvr32 msxml.dll

The module "msxml.dll" failed to load.

Make sure the binary is stored at the specified path or debug it to check for problems with the binary or dependent .DLL files.

The specified module could not be found.

regsvr32 initpki.dll

The module "initpki.dll" failed to load.

Make sure the binary is stored at the specified path or debug it to check for problems with the binary or dependent .DLL files.

The specified module could not be found.

regsvr32 qmgr.dll

The module "qmgr.dll" was loaded but the entry-point DllRegisterServer was not found. Make sure the "qmgr.dll" is a valid DLL or OCX file then try again."

All the other commands were successful.

BrianDrab · Jul 16, 2015

Excellent. Now do the following please.

1. Right-click your Start button and choose Command prompt (Admin). Answer Yes to the UAC prompt if it comes up.
2. Copy and paste the following line into the command-prompt window and hit enter. You will have to right-click your mouse in the command-prompt and choose paste...you can't use CTRL-V.
set >1 | notepad 1

3. Notepad will open with some info. Please paste this into your next reply.

Hawkguy · Jul 16, 2015

Here is everything from Notepad.

ALLUSERSPROFILE=C:\ProgramDataAPPDATA=C:\Users\Adrian\AppData\Roaming
CommonProgramFiles=C:\Program Files\Common Files
COMPUTERNAME=ENTERPRISE
ComSpec=C:\Windows\system32\cmd.exe
FP_NO_HOST_CHECK=NO
HOMEDRIVE=C:
HOMEPATH=\Users\Adrian
LOCALAPPDATA=C:\Users\Adrian\AppData\Local
LOGONSERVER=\\MicrosoftAccount
NUMBER_OF_PROCESSORS=6
OS=Windows_NT
Path=C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files\ATI Technologies\ATI.ACE\Core-Static;E:\Program Files\Skype\Phone\;E:\Program Files\AMD\ATI.ACE\Core-Static
PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
PROCESSOR_ARCHITECTURE=x86
PROCESSOR_IDENTIFIER=x86 Family 21 Model 2 Stepping 0, AuthenticAMD
PROCESSOR_LEVEL=21
PROCESSOR_REVISION=0200
ProgramData=C:\ProgramData
ProgramFiles=E:\Program Files
PROMPT=$P$G
PSModulePath=C:\Windows\system32\WindowsPowerShell\v1.0\Modules\
PUBLIC=C:\Users\Public
SystemDrive=C:
SystemRoot=C:\Windows
TEMP=C:\Users\Adrian\AppData\Local\Temp
TMP=C:\Users\Adrian\AppData\Local\Temp
USERDOMAIN=ENTERPRISE
USERDOMAIN_ROAMINGPROFILE=ENTERPRISE
USERNAME=Adrian
USERPROFILE=C:\Users\Adrian
windir=C:\Windows

BrianDrab · Jul 16, 2015

Thanks. Another piece of info please.

1. Right-click your Start button and choose Command prompt (Admin). Answer Yes to the UAC prompt if it comes up.
2. Copy and paste the following line into the command-prompt window and hit enter. You will have to right-click your mouse in the command-prompt and choose paste...you can't use CTRL-V.
reg query HKLM\SYSTEM\CurrentControlSet\Services\BITS /s >1 | notepad 1

3. Notepad will open with some info. Please paste this into your next reply.

Hawkguy · Jul 16, 2015

Here is the info:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS DisplayName REG_SZ @%SystemRoot%\system32\qmgr.dll,-1000
ErrorControl REG_DWORD 0x1
ImagePath REG_EXPAND_SZ %SystemRoot%\System32\svchost.exe -k netsvcs
Start REG_DWORD 0x2
Type REG_DWORD 0x20
Description REG_SZ @%SystemRoot%\system32\qmgr.dll,-1001
DependOnService REG_MULTI_SZ RpcSs\0EventSystem
ObjectName REG_SZ LocalSystem
ServiceSidType REG_DWORD 0x1
RequiredPrivileges REG_MULTI_SZ SeCreateGlobalPrivilege\0SeImpersonatePrivilege\0SeTcbPrivilege\0SeAssignPrimaryTokenPrivilege\0SeIncreaseQuotaPrivilege
DelayedAutoStart REG_DWORD 0x1
FailureActions REG_BINARY 80510100000000000000000003000000140000000100000060EA000001000000C0D401000000000000000000

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS\Parameters
ServiceDll REG_EXPAND_SZ %SystemRoot%\System32\qmgr.dll

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS\Performance
Close REG_SZ PerfMon_Close
Open REG_SZ PerfMon_Open
Collect REG_SZ PerfMon_Collect
Library REG_SZ bitsperf.dll
InstallType REG_DWORD 0x1
PerfIniFile REG_SZ bitsctrs.ini
First Counter REG_DWORD 0x7d2
Last Counter REG_DWORD 0x7e2
First Help REG_DWORD 0x7d3
Last Help REG_DWORD 0x7e3
Object List REG_SZ 2002

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS\Security
Security REG_BINARY 0100148090000000A00000001400000034000000020020000100000002C0180000000C000102000000000005200000002002000002005C000400000000021400FF010F0001010000000000051200000000001800FF010F0001020000000000052000000020020000000014008D010200010100000000000504000000

[SOLVED] Unable to start BITS or Update Windows 8.1

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