IE 10 Will Not Install 9C59 #2

jentringer · Jun 30, 2015

Another machine with the same issue as my previous thread. Let me know where you want to start.

BrianDrab · Jun 30, 2015

Please start with the following.

Step#1 - Gather Info
1. Download SFCFix.exe and save this to your Desktop.
2. Save any open documents and close all open windows.
3. Double click on SFCFix.exe to open it.
4. Follow all on screen instructions and upon completion, a file should be created on your Desktop named SFCFix.txt.
5. Please post the contents of this log in your next post. Thank you.

jentringer · Jun 30, 2015

https://www.dropbox.com/s/n363t30c47c5fjw/SFCFix (34).txt?dl=0

BrianDrab · Jun 30, 2015

Thanks.

SFC Scan

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

jentringer · Jun 30, 2015

https://www.dropbox.com/s/cfrkcnoz0thczo2/cbs (2).txt?dl=0

BrianDrab · Jun 30, 2015

Thank you. One more log please.

Step#1 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

jentringer · Jul 1, 2015

https://www.dropbox.com/s/sh8m9eg9vxuh1a9/CheckSUR (5).log?dl=0

BrianDrab · Jul 1, 2015

Good. It's always important to access the health of the machine's servicing before continuing.

Let's see how similar the issue is on this machine.

Attempt IE10 install/Collect Logs
1. Download the IE10 offline installer from here and save to your desktop.
2. If it fails to install, then please zip up and attach the following logs.
C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log
C:\Windows\IE10_Main.log

jentringer · Jul 1, 2015

Did not install

https://www.dropbox.com/s/r0ds1omz1hm5dph/CBS (35).log?dl=0

https://www.dropbox.com/s/qx02xjgegz6bsqt/WindowsUpdate.log?dl=0

https://www.dropbox.com/s/381kzbc3c960ndu/IE10_main.log?dl=0

BrianDrab · Jul 1, 2015

Bummer. On your last thread/machine we worked on there were 29 different component files/folders that we had to replace. Here was the first one.

Code:

x86_microsoft-windows-ie-ieproxy_31bf3856ad364e35_10.2.9200.17377_none_b203fcf00292a6b0\ieproxy.dll

Here is the first one on this machine.

Code:

x86_microsoft-windows-ie-ieproxy_31bf3856ad364e35_10.2.9200.16521_none_b1e9e27002a6c8f2\ieproxy.dll

Notice that the version numbers are different. So we may not be able to use all the fixes that we did for the first machine but I think I know how to identify all of the issues in one run. Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
Download the file below, SFCScript.txt, and save this to your Desktop.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

Step#2 - Install IE10 Manually
Please install IE10 manually using my previous steps. If it doesn't install please zip/attach the current CBS.log.

Step#3 - Retrieve Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to SendSpace and just provide the link here.

Items for your next post
1. SFCFix.txt
2. CBS.log if needed
3. Components hive

jentringer · Jul 1, 2015

Did not install. I'm having trouble getting the components file to copy over. It say it's being used by the system.

https://www.dropbox.com/s/dze8o8w5iwbpyss/CBS (36).log?dl=0

https://www.dropbox.com/s/apg4yal20fbi7lr/SFCFix (35).txt?dl=0

BrianDrab · Jul 1, 2015

This should allow you to grab the components hive.

Retrieve Components Hive

Please download the Freeware RegBak from here: Acelogix Software - Download products
You will find it at the bottom of the page that the link brings you to.
Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
Click the New Backup button. Accept the defaults and simply click Start.
When it says Finished successfully, click the Close button.
This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS.
Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
Now right click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder.
Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Dropbox or One Drive or SendSpace and then just provide the link in your reply.
You can close any open windows you have as well as the RegBack program now.

jentringer · Jul 1, 2015

https://www.dropbox.com/s/zlt602a9lxkk2md/COMPONENTS (2)?dl=0

BrianDrab · Jul 1, 2015

Thanks for the info. Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
Download the file below, SFCScript.txt, and save this to your Desktop.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

Step#2 - Install IE10 Manually
Please install IE10 manually using my previous steps. If it doesn't install please zip/attach the current CBS.log.

Items for your next post
1. SFCFix.txt
2. CBS.log if needed

jentringer · Jul 1, 2015

Did not install

https://www.dropbox.com/s/9zbzaok8o6jsq13/CBS (37).log?dl=0

https://www.dropbox.com/s/9x34ylz0bg2kdok/SFCFix (36).txt?dl=0

BrianDrab · Jul 1, 2015

Code:

2015-07-01 14:00:12, Info                  CBS    Failed to find file: x86_microsoft-windows-ie-setup-support_31bf3856ad364e35_10.2.9200.16521_none_e78bb335168f75fb\iesetup.dll [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]

jentringer · Jul 1, 2015

Did not install

https://www.dropbox.com/s/bfjb866zf26ytey/SFCFix (37).txt?dl=0

https://www.dropbox.com/s/2hz2qj11z8p7qhf/CBS (38).log?dl=0

BrianDrab · Jul 1, 2015

Code:

2015-07-01 15:48:03, Info                  CBS    Failed to find file: x86_microsoft-windows-ie-ielowutil_31bf3856ad364e35_10.2.9200.16521_none_28310a372950e6b8\ielowutil.exe [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]

jentringer · Jul 1, 2015

Did not install

https://www.dropbox.com/s/hxlj1si2jd8j0oe/SFCFix (38).txt?dl=0

https://www.dropbox.com/s/yxgfhz5e1jlv490/CBS (39).log?dl=0

BrianDrab · Jul 1, 2015

Code:

2015-07-01 16:03:18, Info                  CBS    Failed to find file: x86_microsoft-windows-ie-directxtransforms_31bf3856ad364e35_10.2.9200.16521_none_b9814d2039ba3ef4\dxtmsft.dll [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]

IE 10 Will Not Install 9C59 #2

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