corrupt manifests, windows update won't work, now apphelp.dll is bad?

aweber · Jun 8, 2015

I believe this started on Friday when I inadvertently shutdown my PC in the middle of it installing some Windows Updates. Could have happened earlier in the day; my VMWare Workstation VM (guest) hung and I couldn't shut it down, nor even kill the process. After that things started bogging down, so I decided to reboot. Upon reboot (the host/laptop, not the VM - not worried about that so much) I started getting these "apphelp.dll is either not designed to run on Windows or it contains an error" messages on almost every app startup.

So I tried sfc /scannow and that reported that it could not fix the files. Then I read about SURT, so I downloaded the latest and ran that. Completes its run, but nothing seems to be any better. Windows Update reports some KBs that need to be downloaded and installed, but it fails everytime. Chkdsk ran fine; no filesystem errors.

Tried replacing the apphelp.dll files and their manifests from my desktop with the same Windows build. Didn't help at all (very surprised).

This is my first go-around with trying to look at a CBS.log or SURT.log, but it would appear to me that a bunch of cached packages and manifests got corrupted somehow. I even started to investigate the Win7 Repair (Upgrade) path, but for whatever reason it keeps complaining about the x64 not matching the x64 that I have installed (it's obviously screwed-up), and I can't run the upgrade from booting from the DVD, because Windows doesn't let you upgrade unless you are running it from within the current OS.

I tried installing "Fix It Tool 50202" to "reinstall windows update", including checking the "Run agressive options", and that didn't do anything (except lose my update history for the most part).

Anyway, I'm really at my wit's end here. I would desperately like to NOT have to re-install from scratch, so if anyone has any wisdom to impart, I've tried as much as I could find with Google....I would appreciate any help.

This is Win7 x64 "Ultimate" with SP1 on a HP "Envy" laptop. I am attaching my latest SURT.persist.log and CBS.log to see if anyone thinks they can help...please!

Thank you in advance!
-AJ

Code:

SFCFix version 2.4.4.0 by niemiro.
Start time: 2015-06-08 17:04:35.843
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.
 

AutoAnalysis::
WARNING: Manifest damage on component "amd64_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.1.7601.18777_none_6a0c4c8709183056". See CBS logfile for more details.
WARNING: Manifest damage on component "amd64_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.1.7601.18777_none_6a0a4bf30919fda8". See CBS logfile for more details.
WARNING: Manifest damage on component "wow64_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.1.7601.18777_none_745ef6453d7abfa3". See CBS logfile for more details.
WARNING: Manifest damage on component "amd64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.1.7601.18777_none_32f917876387689e". See CBS logfile for more details.
WARNING: Manifest damage on component "wow64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.1.7601.18777_none_3d4dc1d997e82a99". See CBS logfile for more details.
WARNING: Manifest damage on component "x86_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.1.7601.18777_none_0deeb14d50b9d877". See CBS logfile for more details.
WARNING: Manifest damage on component "amd64_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.1.7601.18777_none_6a0d4cd1091749ad". See CBS logfile for more details.
WARNING: Manifest damage on component "x86_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.1.7601.18777_none_0dedb10350babf20". See CBS logfile for more details.
 

SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
   CBS & SFC total detected corruption count:     32
   CBS & SFC total unimportant corruption count:  0
   CBS & SFC total fixed corruption count:        0
   SURT total detected corruption count:          331
   SURT total unimportant corruption count:       0
   SURT total fixed corruption count:             0
AutoAnalysis:: directive completed successfully.
 

Successfully processed all directives.
SFCFix version 2.4.4.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-06-08 17:06:00.245
----------------------EOF-----------------------

PS: Tried to attach CBS.log.zip, but it would not upload for whatever reason. It is over 13MB (zipped), so maybe there's a size limit? Please let me know if there's more information anyone would need or the best way to upload that file!

aweber · Jun 8, 2015

Tried to follow the SFCFix instructions for large CBS files/folders, and it appeared to run, but I don't see the files auto-attached to my post. Please let me know if I need to re-upload them and how?

Thanks again,
AJ

aweber · Jun 9, 2015

Uploading "CBS.log". The zip of my entire \Logs\CBS dir is huge, but I can try and get that together as well, if needed.

Thanks again,
AJ

zcomputerwiz · Jun 9, 2015

The log files you have already uploaded should work.

Please download and install Speccy here: Piriform Speccy Free
Publish your Speccy snapshot by following these instructions: Publish Speccy Snapshot Online

aweber · Jun 9, 2015

Thanks for the reply specs: http://speccy.piriform.com/results/StMWUxQRmpENkIbYluzYlk1

zcomputerwiz · Jun 9, 2015

I've collected some of the missing manifests and catalog files here: checksur.zip

Extract the zip somewhere you can easily locate the files, then copy the CheckSUR folder inside (which should contain a packages and manifests folder) to C:\Windows\Temp\ and run the System Update Readiness Tool again (for more details check here: How to fix errors found in CheckSUR.log).

When that completes, attach C:\Windows\Logs\CBS\CheckSUR.log with your reply.

aweber · Jun 10, 2015

Thanks for the initial swipe at this!

Did as you instructed. Let me know what you think?

-AJ

zcomputerwiz · Jun 10, 2015

aweber · Jun 11, 2015

Post run...

BrianDrab · Jun 14, 2015

Hi aweber -

Please do the following to fix your corruption/missing files.

Step#1 - Fix Corrupt/Missing Files
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Please download the attached file, Packs.zip and save this to your Desktop.
Right-click on the file and select Extract All...
Tick the box labelled Show extracted files when complete then click Extract
A window will open showing two folders, Manifests and Packages
Open the Manifests folder and copy the files into the following folder (if there are any files). If the Manifests folder doesn't exist within Winsxs you will need to create it.
C:\Windows\Temp\CheckSur\Winsxs\Manifests
Open the Packages folder and copy the files into the following folder (if there are any files). If the Packages folder doesn't exist within Servicing you will need to create it.
C:\Windows\Temp\CheckSur\Servicing\Packages
Run the System Update Readiness Tool (SURT) again.
When the SURT finishes installing, zip up and attach the following log file:
C:\Windows\Logs\CBS\CheckSUR.log

aweber · Jun 15, 2015

Here's the log from the latest run. Thanks for continuing to help.

-AJ

aweber · Jun 15, 2015

I know you didn't ask, but after reboot the same apphelp.dll error message still appears (seems to indicate that file is still corrupt). I ran sfc /scannow again and came up with the attached log. Also filtered that log through the notes from KB929833 to see which files are still corrupt. That filtered text is also attached. Some of the lines that I noticed are:

Code:

2015-06-15 08:20:01, Info                  CSI    00000072 [SR] Beginning Verify and Repair transaction2015-06-15 08:20:01, Info                  CSI    00000074 [SR] Cannot repair member file [l:22{11}]"shimeng.dll" of Microsoft-Windows-Application-Experience-Infrastructure, Version = 6.1.7601.18777, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-15 08:20:01, Info                  CSI    00000076 [SR] Cannot repair member file [l:22{11}]"apphelp.dll" of Microsoft-Windows-Application-Experience-Infrastructure, Version = 6.1.7601.18777, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-15 08:20:01, Info                  CSI    00000078 [SR] Cannot repair member file [l:22{11}]"sdbinst.exe" of Microsoft-Windows-Application-Experience-Infrastructure, Version = 6.1.7601.18777, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-15 08:20:01, Info                  CSI    0000007a [SR] Cannot repair member file [l:24{12}]"aelupsvc.dll" of Microsoft-Windows-Application-Experience-Infrastructure, Version = 6.1.7601.18777, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-15 08:20:01, Info                  CSI    0000007c [SR] Cannot repair member file [l:22{11}]"sysmain.sdb" of Microsoft-Windows-Application-Experience-Mitigations-C1, Version = 6.1.7601.18777, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-15 08:20:01, Info                  CSI    0000007e [SR] Cannot repair member file [l:24{12}]"AcGenral.dll" of Microsoft-Windows-Application-Experience-Mitigations-C3, Version = 6.1.7601.18777, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-15 08:20:01, Info                  CSI    00000080 [SR] Cannot repair member file [l:24{12}]"acspecfc.dll" of Microsoft-Windows-Application-Experience-Mitigations-C4, Version = 6.1.7601.18777, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-15 08:20:01, Info                  CSI    00000082 [SR] Repairing corrupted file \SystemRoot\WinSxS\Manifests\\[ml:298{149},l:218{109}]"amd64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.1.7601.18777_none_32f917876387689e.manifest" from backup location
2015-06-15 08:20:01, Info                  CSI    00000083 [SR] Repaired file \SystemRoot\WinSxS\Manifests\\[l:22{11}]"apphelp.dll" by copying from backup
2015-06-15 08:20:01, Info                  CSI    00000085 [SR] Cannot repair member file [l:22{11}]"shimeng.dll" of Microsoft-Windows-Application-Experience-Infrastructure, Version = 6.1.7601.18777, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-15 08:20:01, Info                  CSI    00000086 [SR] This component was referenced by [l:156{78}]"Package_3_for_KB3045645~31bf3856ad364e35~amd64~~6.1.1.0.3045645-12_neutral_GDR"
2015-06-15 08:20:01, Info                  CSI    00000088 [SR] Cannot repair member file [l:22{11}]"apphelp.dll" of Microsoft-Windows-Application-Experience-Infrastructure, Version = 6.1.7601.18777, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-15 08:20:01, Info                  CSI    00000089 [SR] This component was referenced by [l:156{78}]"Package_3_for_KB3045645~31bf3856ad364e35~amd64~~6.1.1.0.3045645-12_neutral_GDR"
2015-06-15 08:20:01, Info                  CSI    0000008b [SR] Cannot repair member file [l:22{11}]"sdbinst.exe" of Microsoft-Windows-Application-Experience-Infrastructure, Version = 6.1.7601.18777, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-15 08:20:01, Info                  CSI    0000008c [SR] This component was referenced by [l:156{78}]"Package_3_for_KB3045645~31bf3856ad364e35~amd64~~6.1.1.0.3045645-12_neutral_GDR"
2015-06-15 08:20:01, Info                  CSI    0000008e [SR] Cannot repair member file [l:24{12}]"aelupsvc.dll" of Microsoft-Windows-Application-Experience-Infrastructure, Version = 6.1.7601.18777, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-15 08:20:01, Info                  CSI    0000008f [SR] This component was referenced by [l:156{78}]"Package_3_for_KB3045645~31bf3856ad364e35~amd64~~6.1.1.0.3045645-12_neutral_GDR"
2015-06-15 08:20:01, Info                  CSI    00000093 [SR] Cannot repair member file [l:24{12}]"acspecfc.dll" of Microsoft-Windows-Application-Experience-Mitigations-C4, Version = 6.1.7601.18777, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-15 08:20:01, Info                  CSI    00000094 [SR] This component was referenced by [l:154{77}]"Package_2_for_KB3045645~31bf3856ad364e35~amd64~~6.1.1.0.3045645-5_neutral_GDR"
2015-06-15 08:20:01, Info                  CSI    00000097 [SR] Could not reproject corrupted file [ml:520{260},l:68{34}]"\??\C:\Windows\apppatch\apppatch64"\[l:24{12}]"acspecfc.dll"; source file in store is also corrupted
2015-06-15 08:20:01, Info                  CSI    00000099 [SR] Cannot repair member file [l:24{12}]"AcGenral.dll" of Microsoft-Windows-Application-Experience-Mitigations-C3, Version = 6.1.7601.18777, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-15 08:20:01, Info                  CSI    0000009a [SR] This component was referenced by [l:154{77}]"Package_2_for_KB3045645~31bf3856ad364e35~amd64~~6.1.1.0.3045645-7_neutral_GDR"
2015-06-15 08:20:02, Info                  CSI    0000009d [SR] Could not reproject corrupted file [ml:520{260},l:68{34}]"\??\C:\Windows\apppatch\apppatch64"\[l:24{12}]"AcGenral.dll"; source file in store is also corrupted
2015-06-15 08:20:02, Info                  CSI    0000009f [SR] Cannot repair member file [l:22{11}]"sysmain.sdb" of Microsoft-Windows-Application-Experience-Mitigations-C1, Version = 6.1.7601.18777, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-15 08:20:02, Info                  CSI    000000a0 [SR] This component was referenced by [l:154{77}]"Package_2_for_KB3045645~31bf3856ad364e35~amd64~~6.1.1.0.3045645-9_neutral_GDR"
2015-06-15 08:20:02, Info                  CSI    000000a3 [SR] Could not reproject corrupted file [ml:520{260},l:68{34}]"\??\C:\Windows\apppatch\apppatch64"\[l:22{11}]"sysmain.sdb"; source file in store is also corrupted

Thanks again for all your help. From the log output, it seems like we're getting closer!

-AJ

BrianDrab · Jun 15, 2015

The CheckSUR looks good.

Code:

Summary:
Seconds executed: 351
 Found 274 errors
 Fixed 274 errors

The next step was going to be to do what you did (sfc /scannow). Good thinking!

Please do the following to fix the remaining corruptions.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

Step#2 - Run SFC /Scannow again
Go ahead and run SFC /Scannow again and provide me a current CBS.log

Thank you.

aweber · Jun 15, 2015

This is what happened soon after dropping the zip on SFCFix:

(https://www.dropbox.com/s/nx1eu4364nmdf5o/apphelp-error.jpg?dl=0)

Code:

SFCFix version 2.4.5.0 by niemiro.Start time: 2015-06-15 10:41:56.416
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\Aaron\Desktop\SFCFix.zip [0]








PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.1.7601.18777_none_6a0d4cd1091749ad\acspecfc.dll
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.1.7601.18777_none_6a0c4c8709183056\AcGenral.dll
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.1.7601.18777_none_6a0a4bf30919fda8\sysmain.sdb
Successfully took permissions for file or folder C:\Windows\winsxs\manifests\amd64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.1.7601.18777_none_32f917876387689e.manifest
Successfully took permissions for file or folder C:\Windows\winsxs\manifests\wow64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.1.7601.18777_none_3d4dc1d997e82a99.manifest


Successfully copied file C:\Users\Aaron\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.1.7601.18777_none_6a0d4cd1091749ad\acspecfc.dll to C:\Windows\winsxs\amd64_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.1.7601.18777_none_6a0d4cd1091749ad\acspecfc.dll.
Successfully copied file C:\Users\Aaron\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.1.7601.18777_none_6a0c4c8709183056\AcGenral.dll to C:\Windows\winsxs\amd64_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.1.7601.18777_none_6a0c4c8709183056\AcGenral.dll.
Successfully copied file C:\Users\Aaron\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.1.7601.18777_none_6a0a4bf30919fda8\sysmain.sdb to C:\Windows\winsxs\amd64_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.1.7601.18777_none_6a0a4bf30919fda8\sysmain.sdb.
Successfully copied file C:\Users\Aaron\AppData\Local\niemiro\Archive\manifests\amd64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.1.7601.18777_none_32f917876387689e.manifest to C:\Windows\winsxs\manifests\amd64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.1.7601.18777_none_32f917876387689e.manifest.
Successfully copied file C:\Users\Aaron\AppData\Local\niemiro\Archive\manifests\wow64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.1.7601.18777_none_3d4dc1d997e82a99.manifest to C:\Windows\winsxs\manifests\wow64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.1.7601.18777_none_3d4dc1d997e82a99.manifest.


Failed to reset file attributes for file or folder C:\Windows\winsxs\amd64_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.1.7601.18777_none_6a0d4cd1091749ad\acspecfc.dll with error code ERROR_ACCESS_DENIED.
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.1.7601.18777_none_6a0d4cd1091749ad\acspecfc.dll
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.1.7601.18777_none_6a0d4cd1091749ad\acspecfc.dll
Failed to reset file attributes for file or folder C:\Windows\winsxs\amd64_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.1.7601.18777_none_6a0c4c8709183056\AcGenral.dll with error code ERROR_ACCESS_DENIED.
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.1.7601.18777_none_6a0c4c8709183056\AcGenral.dll
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.1.7601.18777_none_6a0c4c8709183056\AcGenral.dll
Failed to reset file attributes for file or folder C:\Windows\winsxs\amd64_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.1.7601.18777_none_6a0a4bf30919fda8\sysmain.sdb with error code ERROR_ACCESS_DENIED.
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.1.7601.18777_none_6a0a4bf30919fda8\sysmain.sdb
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.1.7601.18777_none_6a0a4bf30919fda8\sysmain.sdb
Failed to reset file attributes for file or folder C:\Windows\winsxs\manifests\amd64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.1.7601.18777_none_32f917876387689e.manifest with error code ERROR_ACCESS_DENIED.
Successfully restored ownership for C:\Windows\winsxs\manifests\amd64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.1.7601.18777_none_32f917876387689e.manifest
Successfully restored permissions on C:\Windows\winsxs\manifests\amd64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.1.7601.18777_none_32f917876387689e.manifest
Failed to reset file attributes for file or folder C:\Windows\winsxs\manifests\wow64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.1.7601.18777_none_3d4dc1d997e82a99.manifest with error code ERROR_ACCESS_DENIED.
Successfully restored ownership for C:\Windows\winsxs\manifests\wow64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.1.7601.18777_none_3d4dc1d997e82a99.manifest
Successfully restored permissions on C:\Windows\winsxs\manifests\wow64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.1.7601.18777_none_3d4dc1d997e82a99.manifest
PowerCopy:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 5 datablocks.
Finish time: 2015-06-15 10:42:56.008
Script hash: OkHnztuOuWYxlQuf6/zX28POTddEYLpKh/H3rRcRA4s=
----------------------EOF-----------------------

EDIT...
Looking at the log, it seems that those could be expected results, and that pop-up error is what I see (often) when running other programs -- and is the primary, day-to-day reminder that Windows is messed-up. So I ran SFC /SCANNOW and it did run to completion and said it repaired files. Going to zip and attach the log to the next post.

-AJ

aweber · Jun 15, 2015

Rebooted after sfc /scannow and the same apphelp.dll error popped-up, so I guess that file is still not "fixed" (at least).

Attempting to attach the log, but zipped it is over 29MB:
https://www.dropbox.com/s/5izqq70q0gmqmy3/CBS.zip?dl=0

BrianDrab · Jun 15, 2015

Looking good. This should fix your remaining issues.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

Step#2 - Run SFC /Scannow again
Go ahead and run SFC /Scannow again and provide me a current CBS.log

Thank you.

aweber · Jun 15, 2015

Hmm. I did as you said (logs below), then rebooted and did NOT get the apphelp.dll error on startup (usually trillian.exe causes it). That's a good sign!

Please advise if I should try running Windows Update (because that consistently failed all the past week or so as well)?

Code:

SFCFix version 2.4.5.0 by niemiro.Start time: 2015-06-15 11:59:27.780
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\Aaron\Desktop\SFCFix.zip [0]








PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\wow64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.1.7601.18777_none_3d4dc1d997e82a99\apphelp.dll
Successfully took permissions for file or folder C:\Windows\winsxs\wow64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.1.7601.18777_none_3d4dc1d997e82a99\sdbinst.exe
Successfully took permissions for file or folder C:\Windows\winsxs\wow64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.1.7601.18777_none_3d4dc1d997e82a99\shimeng.dll
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.1.7601.18777_none_32f917876387689e\aelupsvc.dll
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.1.7601.18777_none_32f917876387689e\apphelp.dll
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.1.7601.18777_none_32f917876387689e\sdbinst.exe
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.1.7601.18777_none_32f917876387689e\shimeng.dll


Successfully copied file C:\Users\Aaron\AppData\Local\niemiro\Archive\winsxs\wow64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.1.7601.18777_none_3d4dc1d997e82a99\apphelp.dll to C:\Windows\winsxs\wow64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.1.7601.18777_none_3d4dc1d997e82a99\apphelp.dll.
Successfully copied file C:\Users\Aaron\AppData\Local\niemiro\Archive\winsxs\wow64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.1.7601.18777_none_3d4dc1d997e82a99\sdbinst.exe to C:\Windows\winsxs\wow64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.1.7601.18777_none_3d4dc1d997e82a99\sdbinst.exe.
Successfully copied file C:\Users\Aaron\AppData\Local\niemiro\Archive\winsxs\wow64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.1.7601.18777_none_3d4dc1d997e82a99\shimeng.dll to C:\Windows\winsxs\wow64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.1.7601.18777_none_3d4dc1d997e82a99\shimeng.dll.
Successfully copied file C:\Users\Aaron\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.1.7601.18777_none_32f917876387689e\aelupsvc.dll to C:\Windows\winsxs\amd64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.1.7601.18777_none_32f917876387689e\aelupsvc.dll.
Successfully copied file C:\Users\Aaron\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.1.7601.18777_none_32f917876387689e\apphelp.dll to C:\Windows\winsxs\amd64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.1.7601.18777_none_32f917876387689e\apphelp.dll.
Successfully copied file C:\Users\Aaron\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.1.7601.18777_none_32f917876387689e\sdbinst.exe to C:\Windows\winsxs\amd64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.1.7601.18777_none_32f917876387689e\sdbinst.exe.
Successfully copied file C:\Users\Aaron\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.1.7601.18777_none_32f917876387689e\shimeng.dll to C:\Windows\winsxs\amd64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.1.7601.18777_none_32f917876387689e\shimeng.dll.


Failed to reset file attributes for file or folder C:\Windows\winsxs\wow64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.1.7601.18777_none_3d4dc1d997e82a99\apphelp.dll with error code ERROR_ACCESS_DENIED.
Successfully restored ownership for C:\Windows\winsxs\wow64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.1.7601.18777_none_3d4dc1d997e82a99\apphelp.dll
Successfully restored permissions on C:\Windows\winsxs\wow64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.1.7601.18777_none_3d4dc1d997e82a99\apphelp.dll
Failed to reset file attributes for file or folder C:\Windows\winsxs\wow64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.1.7601.18777_none_3d4dc1d997e82a99\sdbinst.exe with error code ERROR_ACCESS_DENIED.
Successfully restored ownership for C:\Windows\winsxs\wow64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.1.7601.18777_none_3d4dc1d997e82a99\sdbinst.exe
Successfully restored permissions on C:\Windows\winsxs\wow64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.1.7601.18777_none_3d4dc1d997e82a99\sdbinst.exe
Failed to reset file attributes for file or folder C:\Windows\winsxs\wow64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.1.7601.18777_none_3d4dc1d997e82a99\shimeng.dll with error code ERROR_ACCESS_DENIED.
Successfully restored ownership for C:\Windows\winsxs\wow64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.1.7601.18777_none_3d4dc1d997e82a99\shimeng.dll
Successfully restored permissions on C:\Windows\winsxs\wow64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.1.7601.18777_none_3d4dc1d997e82a99\shimeng.dll
Failed to reset file attributes for file or folder C:\Windows\winsxs\amd64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.1.7601.18777_none_32f917876387689e\aelupsvc.dll with error code ERROR_ACCESS_DENIED.
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.1.7601.18777_none_32f917876387689e\aelupsvc.dll
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.1.7601.18777_none_32f917876387689e\aelupsvc.dll
Failed to reset file attributes for file or folder C:\Windows\winsxs\amd64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.1.7601.18777_none_32f917876387689e\apphelp.dll with error code ERROR_ACCESS_DENIED.
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.1.7601.18777_none_32f917876387689e\apphelp.dll
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.1.7601.18777_none_32f917876387689e\apphelp.dll
Failed to reset file attributes for file or folder C:\Windows\winsxs\amd64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.1.7601.18777_none_32f917876387689e\sdbinst.exe with error code ERROR_ACCESS_DENIED.
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.1.7601.18777_none_32f917876387689e\sdbinst.exe
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.1.7601.18777_none_32f917876387689e\sdbinst.exe
Failed to reset file attributes for file or folder C:\Windows\winsxs\amd64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.1.7601.18777_none_32f917876387689e\shimeng.dll with error code ERROR_ACCESS_DENIED.
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.1.7601.18777_none_32f917876387689e\shimeng.dll
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.1.7601.18777_none_32f917876387689e\shimeng.dll
PowerCopy:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 12 datablocks.
Finish time: 2015-06-15 11:59:31.674
Script hash: 94jIdPQ2JDkQGuzfhIkr5vfIxepi1gzwmxaRoDxJu+A=
----------------------EOF-----------------------

-AJ

BrianDrab · Jun 15, 2015

Yes, now it is time to try Windows Update!!

aweber · Jun 15, 2015

I thought we were there!!! :)

8 Found, 8 Failed

Code: 8024200D

(Happy to look for other error/log info regarding this, just LMK where to look.)

BrianDrab · Jun 15, 2015

That's actually a good error believe it or not. Usually that means you need to manually download those updates and install them. Sometimes the corruption has this affect on pending updates. To test this please download one of them from Microsoft and install manually. I would provide the links to them but I'm not sure which eight they are.

Thanks.

corrupt manifests, windows update won't work, now apphelp.dll is bad?

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