Hello again,
I have no managed to resolve, well I tried this update but that didn't work either. Microsoft help desk assisted in the end, as I was also having trouble downloading Office 2010. However I now have no sound. Playing around with the sound settings and playing the test buttons, produces "failed to play test tone".
I have tried reinstalling the sound drivers, making sure the drivers are up to date, all with no joy. It looks like it works but no sound coming out. I don't know if the children dropped the laptop, I don't think so and I cant see any obvious dents etc. So not sure what the problem could be. Does the problems I had with Windows update sometimes cause such subsequent issues?
I can see this isn't the right forum to ask such questions, so will understand if you are able to assist any further.
Once again thank you for all your help. Its very much appreciated.
Thanks