Windows Updates won't install. I have tried everything!

beac · Jan 4, 2015

Hi,

I am at my wits end. I have tried every suggested fix on this page: Unable to install updates in Windows Vista, Windows 7, Windows Server 2008 and Windows Server 2008 R2 (except for renaming pending b/c there was no pending file found... and I hear it's a bad idea to do that anyway) and I still cannot install the following updates:

KB2992611
KB3003743
KB3011780
KB3008627
KB3013410

I have attached a zipfile of my CheckSUR. It has four "CSI Missing Identity" errors.

The error code on Windows Update today is 80246007 but it has shown other error codes previously. (Sorry, I didn't write those down.)

I am encouraged by how many people you guys have already helped. Hoping I'll be another!

Thanks,
beac

Go The Power · Jan 5, 2015

Hello Beac and welcome to Sysnativew forums :)

There are a few missing registry values that SURT has detected:

Code:

Checking Component Store
(f)	CSI Missing Identity	0x00000000	appid	84fc095d2d5..677cf65b488_31bf3856ad364e35_11.2.9600.16518_add3a274bfe7ced3	
(f)	CSI Missing Identity	0x00000000	appid	8d25de5f692..f6ef9def977_31bf3856ad364e35_6.1.7601.18526_12843915ffb74948	
(f)	CSI Missing Identity	0x00000000	appid	f2c8537ebb1..96aa44b580b_b77a5c561934e089_6.1.7601.22309_0518b22a574cf41c	
(f)	CSI Missing Identity	0x00000000	appid	eea6d80f315..9e3a37ea70e_31bf3856ad364e35_10.2.9200.20794_30637f6f419750fc

Before we start trying to manually repair them lets see if one of our automatic tools can fix this:
Download and Run SFCFix

Please download and run SFCFix from >Here<

It will take about 15 minutes to process. Once the scan has completed a notepad file will launch with the results. Please copy and paste the entire contents of the results and post them back into this thread. Please put [CODE][/CODE] tags around the log to break up the text.

beac · Jan 5, 2015

Thank you for the quick reply, Go The Power!

Here's the log:

Code:

SFCFix version 2.4.1.0 by niemiro.
Start time: 2015-01-05 09:26:50.816
Not using a script file.
 

AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
   CBS & SFC total detected corruption count:     -5
   CBS & SFC total unimportant corruption count:  0
   CBS & SFC total fixed corruption count:        0
   SURT total detected corruption count:          0
   SURT total unimportant corruption count:       0
   SURT total fixed corruption count:             0
AutoAnalysis:: directive completed successfully.
 

Successfully processed all directives.
SFCFix version 2.4.1.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-01-05 09:32:12.865
----------------------EOF-----------------------

Go The Power · Jan 6, 2015

Unfortunately SFCFix didn't repair the files.

Please download the Freeware RegBak from here: Acelogix Software - Download products

Navigate to C:\Windows\RegBak\{Date}\ and copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.

Now right click on it > Send to > Compressed (zipped) folder.

Then please upload it to your favourite file sharing website (it will be too big to upload here). If you have a Microsoft Account, OneDrive could be a good choice: https://onedrive.live.com/, but any other will do just fine. Make sure to set the file as publicly accessible

beac · Jan 6, 2015

Here is the link to the COMPONENTS zipped folder: https://www.dropbox.com/s/zgq00wx3tlzvck8/components.zip?dl=0

Thanks,
beac

Go The Power · Jan 7, 2015

Thank you.

I am just constructing a fix now.

beac · Jan 7, 2015

Thank you, thank you, THANK YOU!!

Go The Power · Jan 12, 2015

Sorry for the delay.

Click on the

button. Inside the search box type in CMD
Right click on CMD => Choose Run as Administrator

Inside the Command Prompt windows copy and paste the following commands

Code:

reg load HKLM\COMPONENTS %windir%\System32\config\COMPONENTS
reg add "HKLM\COMPONENTS\CanonicalData\Deployments\84fc095d2d5..677cf65b488_31bf3856ad364e35_11.2.9600.16518_add3a274bfe7ced3" /v appid /t REG_DWORD /d 38346663303935643264353433393838376239646436373763663635623438382c2043756c747572653d6e65757472616c2c2056657273696f6e3d31312e322e393630302e31363531382c205075626c69634b6579546f6b656e3d333162663338353661643336346533352c2050726f636573736f724172636869746563747572653d616d6436342c2076657273696f6e53636f70653d4e6f6e537853 /f
reg add "HKLM\COMPONENTS\CanonicalData\Deployments\8d25de5f692..f6ef9def977_31bf3856ad364e35_6.1.7601.18526_12843915ffb74948" /v appid /t REG_DWORD /d 38643235646535663639323064346137666531656566366566396465663937372c2043756c747572653d6e65757472616c2c2056657273696f6e3d362e312e373630312e31383532362c205075626c69634b6579546f6b656e3d333162663338353661643336346533352c2050726f636573736f724172636869746563747572653d616d6436342c2076657273696f6e53636f70653d4e6f6e537853 /f
reg add "HKLM\COMPONENTS\CanonicalData\Deployments\f2c8537ebb1..96aa44b580b_b77a5c561934e089_6.1.7601.22309_0518b22a574cf41c" /v appid /t REG_DWORD /d 66326338353337656262313433333166633931616139366161343462353830622c2043756c747572653d6e65757472616c2c2056657273696f6e3d362e312e373630312e32323330392c205075626c69634b6579546f6b656e3d623737613563353631393334653038392c2050726f636573736f724172636869746563747572653d616d6436342c2076657273696f6e53636f70653d4e6f6e537853 /f

Let me know if you get any errors.

SFCFix script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Go to your desktop and right click on the background -> Select New -> Text Document -> Name this file SFCFixScript.txt.

Open up SFCFixScript.txt and copy all of the following text inside the code box below and paste it into SFCFixScript.txt.

Code:

::
[HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Catalogs\b339c621b1773f883a678fa0b39ee4b2cc57f7ffef5e727a6fc954c934d7e440]
"c!f2c8537ebb1..96aa44b580b_b77a5c561934e089_6.1.7601.22309_0518b22a574cf41c"=hex:

[HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\f2c8537ebb1..96aa44b580b_b77a5c561934e089_6.1.7601.22309_0518b22a574cf41c]
"CatalogThumbprint"="b339c621b1773f883a678fa0b39ee4b2cc57f7ffef5e727a6fc954c934d7e440"

Click on File -> Save. Close out of SFCFixScript.txt.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.txt.
Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

Please run SURT again and post a new CheckSur log

beac · Jan 12, 2015

Hello,

Thanks so much. Here are my results:

For all the "reg adds", I got the same error message:

ERROR: Invalid key name.
Type “REG ADD /?” for usage.

And here is the SFCFix.txt contents (I redacted my user name for privacy, replacing it with *******):

Code:

  SFCFix version 2.4.1.0 by niemiro.
Start time: 2015-01-12 08:45:49.170
Using .txt script file at C:\Users\*******\Desktop\SFCFixScript.txt.txt [0]
 

RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Catalogs.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\f2c8537ebb1..96aa44b580b_b77a5c561934e089_6.1.7601.22309_0518b22a574cf41c.
WARNING: Failed to create backup for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Catalogs\b339c621b1773f883a678fa0b39ee4b2cc57f7ffef5e727a6fc954c934d7e440.
Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Catalogs\b339c621b1773f883a678fa0b39ee4b2cc57f7ffef5e727a6fc954c934d7e440.
Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\f2c8537ebb1..96aa44b580b_b77a5c561934e089_6.1.7601.22309_0518b22a574cf41c.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Catalogs\b339c621b1773f883a678fa0b39ee4b2cc57f7ffef5e727a6fc954c934d7e440.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Catalogs.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\f2c8537ebb1..96aa44b580b_b77a5c561934e089_6.1.7601.22309_0518b22a574cf41c.
RegistryScript:: directive completed successfully.
 

Successfully processed all directives.
SFCFix version 2.4.1.0 by niemiro has completed.
Currently storing 3 datablocks.
Finish time: 2015-01-12 08:45:49.445
Script hash: 69cCM4BiBoPY1tyX79IzWIj/PhickhHGFdumbfSSoAk=
----------------------EOF-----------------------

beac · Jan 12, 2015

Sorry! I missed the last line about a new CheckSUR. Here it is:

Go The Power · Jan 13, 2015

Sorry about that, there was a slight error with my last command. Please try again:

Code:

reg load HKLM\COMPONENTS %windir%\System32\config\COMPONENTS
reg add HKLM\COMPONENTS\CanonicalData\Deployments\84fc095d2d5..677cf65b488_31bf3856ad364e35_11.2.9600.16518_add3a274bfe7ced3 /v appid /t REG_BINARY /d 38346663303935643264353433393838376239646436373763663635623438382c2043756c747572653d6e65757472616c2c2056657273696f6e3d31312e322e393630302e31363531382c205075626c69634b6579546f6b656e3d333162663338353661643336346533352c2050726f636573736f724172636869746563747572653d616d6436342c2076657273696f6e53636f70653d4e6f6e537853 /f
reg add HKLM\COMPONENTS\CanonicalData\Deployments\8d25de5f692..f6ef9def977_31bf3856ad364e35_6.1.7601.18526_12843915ffb74948 /v appid /t REG_BINARY /d 38643235646535663639323064346137666531656566366566396465663937372c2043756c747572653d6e65757472616c2c2056657273696f6e3d362e312e373630312e31383532362c205075626c69634b6579546f6b656e3d333162663338353661643336346533352c2050726f636573736f724172636869746563747572653d616d6436342c2076657273696f6e53636f70653d4e6f6e537853 /f
reg add HKLM\COMPONENTS\CanonicalData\Deployments\f2c8537ebb1..96aa44b580b_b77a5c561934e089_6.1.7601.22309_0518b22a574cf41c /v appid /t REG_BINARY /d 66326338353337656262313433333166633931616139366161343462353830622c2043756c747572653d6e65757472616c2c2056657273696f6e3d362e312e373630312e32323330392c205075626c69634b6579546f6b656e3d623737613563353631393334653038392c2050726f636573736f724172636869746563747572653d616d6436342c2076657273696f6e53636f70653d4e6f6e537853 /f

If all are successful, please run SURT again -> once SURT has finished please upload a new log.

beac · Jan 13, 2015

"The operation completed successfully" on all four commands!

Here is the new CheckSUR:

Go The Power · Jan 14, 2015

One more command left (hopefully)

Code:

reg delete HKLM\COMPONENTS\CanonicalData\Deployments\eea6d80f315..9e3a37ea70e_31bf3856ad364e35_10.2.9200.20794_30637f6f419750fc /f

Please run another scan with SURT.

Alex

beac · Jan 14, 2015

"The operation completed successfully" !!

New CheckSUR:

Go The Power · Jan 15, 2015

Yay! this looks good

Code:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-01-14 08:24

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 2225
 No errors detected

Can you try Windows updates again?

beac · Jan 17, 2015

Sorry for the delay in replying. I was traveling for work.

OK. So I ran Windows Update and it said "3 important updates, 2 selected". I figured I wouldn't mess with that and tried to install the updates it had selected. I got a message that one had failed. (My apologies, I didn't record the error number)

Oddly, when I tried again, it said there were 7 important updates. 1 failed on that run. Error number 8007312.

Ran WU again. 7 updates, 7 selected. I succeeded, 6 failed (Error numbers: 80073721, 8007371B, 8000FFF)

Restarted and ran WU again. 1 important update. 1 failed (Error number: 80073712). When I went to look at the list it showed SIX updates were actually available: Security Updates -KB2992611, KB3003743, KB3011780, and KB302366 (the one that was selected) and Update for Windows - KB3008627, KB3013410)

Shut down and Restarted.

Ran WU. 1 important update (KB3023261). Failed (Error number: 80073712) "Review Important Updates" showed same six as above.

Restarted and it showed "Installing 1(2,3,4,5) of 5 updates" message.

Ran WU again. Same six updates available. Six failed. (Error numbers: 80073712, 8007371B, 8000FFF).

Go The Power · Jan 18, 2015

After repairing all those registry fixes lets do a scan with SFC /SCANNOW now.

SFC /SCANNOW

Click on the

button. Inside the search box type in CMD
Right click on CMD => Choose Run as Administrator
Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
Please wait for this to Finish before continuing with the rest of the steps.

Convert CBS.log to CBS.txt

Click on the

button => Inside the search box copy and paste the following command:
Code:
```
cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
Press Enter
Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread

Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive

beac · Jan 18, 2015

SFC /SCANNOW completed successfully but cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt" briefly opens a command window but no cbs.txt file is created (not on the desktop nor anywhere Search could find). Tried several times.

Sorry this is turning out to be such a nightmare.

The Howling Wolves · Jan 18, 2015

Have you tried doing a full scan using SuperAntiSpyware or MBAM?
I have found (IMHO) that when updates show up I always download and install the smaller files first then take on the bigger ones last.
Even though you may have to restart it several times this method has worked without any hitches for me.
Dennis

beac · Jan 18, 2015

Hi Howling Wolves,

Appreciate the suggestions but, alas, I had tried them both (anti-spyware programs and installing one at a time) before finding this excellent forum. Am beginning to think I need an exorcist.

Windows Updates won't install. I have tried everything!

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