2008 R2 Internet Explorer 11 install failed with error 9c59

pwisch · Nov 20, 2014

I tried Checksur and SFCFix with no error. Offline installation of ie11. Various MSFixits. Chkdsk C: /F and sfc /scannow and many other things that i cant remember.

Thank you.

Peter

pwisch · Nov 20, 2014

Here is the cbs.log from my last installation attempt.

Go The Power · Nov 21, 2014

Hello and welcome to the forum

The results that I was looking for were not found in that log, can you please run SFC /SCANNOW and upload a new CBS.log as soon as SFC has finished?

Also if you have the following files, please attach to your next post:
C:\Windows\Logs\CBS\CheckSUR.log
C:\Windows\Logs\CBS\CheckSUR.persist.log

Thanks

Alex

pwisch · Nov 21, 2014

Here are the fresh logfiles. Thank you, Alex!

Go The Power · Nov 21, 2014

Thank you. SFC has detected the following file as corrupt:

Code:

2014-11-21 17:15:08, Info                  CSI    0000033b Hashes for file member \SystemRoot\WinSxS\wow64_microsoft-windows-t..ices-appcompattools_31bf3856ad364e35_6.1.7600.16385_none_59692b8ab9d0328b\USRLOGON.CMD do not match actual file [l:24{12}]"USRLOGON.CMD" :
  Found: {l:32 b:2DcdUqxtlpZMvJZ9EHPL4JNs9JCqVh147ATr4Iv69Ao=} Expected: {l:32 b:LfdKf1Ng+dAyXDJem+WA52vM1Yi979ZNoxKceFuW/AE=}

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

SFC /SCANNOW

Click on the

button. Inside the search box type in CMD
Right click on CMD => Choose Run as Administrator
Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
Please wait for this to Finish before continuing with the rest of the steps.

Convert CBS.log to CBS.txt

Click on the

button => Inside the search box copy and paste the following command:
Code:
```
cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
Press Enter
Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread

Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive

pwisch · Nov 24, 2014

Code:

SFCFix version 2.4.1.0 by niemiro.
Start time: 2014-11-24 22:05:59.296
Using .zip script file at C:\Users\Administrator.BUERO\Desktop\SFCFix.zip [0]
 

PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\wow64_microsoft-windows-t..ices-appcompattools_31bf3856ad364e35_6.1.7600.16385_none_59692b8ab9d0328b\USRLOGON.CMD
Line blocked (SFCFix.txt): "C:\Users\Administrator.BUERO\AppData\Local\niemiro\Archive\SFCFix.txt" C:\Windows\SFCFix.txt.
Successfully copied file C:\Users\Administrator.BUERO\AppData\Local\niemiro\Archive\winsxs\wow64_microsoft-windows-t..ices-appcompattools_31bf3856ad364e35_6.1.7600.16385_none_59692b8ab9d0328b\USRLOGON.CMD to C:\Windows\winsxs\wow64_microsoft-windows-t..ices-appcompattools_31bf3856ad364e35_6.1.7600.16385_none_59692b8ab9d0328b\USRLOGON.CMD.
Successfully restored ownership for C:\Windows\winsxs\wow64_microsoft-windows-t..ices-appcompattools_31bf3856ad364e35_6.1.7600.16385_none_59692b8ab9d0328b\USRLOGON.CMD
Successfully restored permissions on C:\Windows\winsxs\wow64_microsoft-windows-t..ices-appcompattools_31bf3856ad364e35_6.1.7600.16385_none_59692b8ab9d0328b\USRLOGON.CMD
PowerCopy:: directive completed successfully.
 

Successfully processed all directives.
SFCFix version 2.4.1.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2014-11-24 22:05:59.671
Script hash: QQyY8+hQOd6dyNK8rokaHVMllNZX4hrRFKqlw0dQ3SI=
----------------------EOF-----------------------

The CBS.txt ist too big. Here is the zipped file:

Thanks

Go The Power · Nov 24, 2014

Thank you, one more corruption is now showing:

Code:

2014-11-24 22:15:16, Info                  CSI    0000033b Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-t..ices-appcompattools_31bf3856ad364e35_6.1.7600.16385_none_4f148138856f7090\USRLOGON.CMD do not match actual file [l:24{12}]"USRLOGON.CMD" :
  Found: {l:32 b:BKM4Ze/5bF1Fgnbu8Sgi3d2TapBoTUZNSO1tur9sshg=} Expected: {l:32 b:LfdKf1Ng+dAyXDJem+WA52vM1Yi979ZNoxKceFuW/AE=}

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

SFC /SCANNOW

Click on the

button. Inside the search box type in CMD
Right click on CMD => Choose Run as Administrator
Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
Please wait for this to Finish before continuing with the rest of the steps.

Convert CBS.log to CBS.txt

Click on the

button => Inside the search box copy and paste the following command:
Code:
```
cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
Press Enter
Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread

Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive

Alex

pwisch · Nov 25, 2014

OK...next try.

Code:

SFCFix version 2.4.1.0 by niemiro.
Start time: 2014-11-25 18:56:52.524
Using .zip script file at C:\Users\Administrator.BUERO\Desktop\SFCFix.zip [0]
 

PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-t..ices-appcompattools_31bf3856ad364e35_6.1.7600.16385_none_4f148138856f7090\USRLOGON.CMD
Line blocked (SFCFix.txt): "C:\Users\Administrator.BUERO\AppData\Local\niemiro\Archive\SFCFix.txt" C:\Windows\SFCFix.txt.
Successfully copied file C:\Users\Administrator.BUERO\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-t..ices-appcompattools_31bf3856ad364e35_6.1.7600.16385_none_4f148138856f7090\USRLOGON.CMD to C:\Windows\winsxs\amd64_microsoft-windows-t..ices-appcompattools_31bf3856ad364e35_6.1.7600.16385_none_4f148138856f7090\USRLOGON.CMD.
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-t..ices-appcompattools_31bf3856ad364e35_6.1.7600.16385_none_4f148138856f7090\USRLOGON.CMD
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-t..ices-appcompattools_31bf3856ad364e35_6.1.7600.16385_none_4f148138856f7090\USRLOGON.CMD
PowerCopy:: directive completed successfully.
 

Successfully processed all directives.
SFCFix version 2.4.1.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2014-11-25 18:56:52.836
Script hash: i9+nrybbTBTdEutrXWZV/wcIk2mfyAC/Z1qIy9e0FGQ=
----------------------EOF-----------------------

CBSbefore = log after sfc with no errors and before ie11 installation.
CBSafter = log after ie11 installation (with 9c59 error).

Thanks
Peter

Go The Power · Nov 25, 2014

Good news is CBS log is not showing any corruptions:

Code:

POQ 142 starts:
 
POQ 142 ends.
2014-11-25 19:05:23, Info                  CSI    0000032e [SR] Repair complete

Lets work on the IE issue now. What is the update KB you are trying to install?

Windows Update Log

Click on the Start button -> Inside the search box copy and paste the following command
cmd /c copy %windir%\WindowsUpdate.log "%userprofile%\Desktop\WindowsUpdate.txt"
Please go to your desktop and attach WindowsUpdate.txt to your next post

pwisch · Nov 25, 2014

Sorry...no kbxxxxxxx, just Internet Explorer 11.

Go The Power · Nov 25, 2014

Found the error inside the log:

Code:

328	19912	5654	Handler	  : Updates to install = 1
2014-11-25	19:16:07:512	19912	5654	Handler	  : WARNING: Command line install completed. Return code = 0x00009c59, Result = Failed, Reboot required = false
2014-11-25	19:16:07:512	19912	5654	Handler	  : WARNING: Exit code = 0x8024200B
2014-11-25	19:16:07:512	 964	1b88	AU	>>##  RESUMED  ## AU: Installing update [UpdateId = {DBAB9A71-7CF4-494A-984F-C6752A7A8319}]
2014-11-25	19:16:07:512	19912	5654	Handler	:::::::::
2014-11-25	19:16:07:512	 964	1b88	AU	  # WARNING: Install failed, error = 0x80070643 / 0x00009C59
2014-11-25	19:16:07:512	19912	5654	Handler	::  END  ::  Handler: Command Line Install
2014-11-25	19:16:07:512	19912	5654	Handler	:::::::::::::

That error is not appearing inside the CBS log, I was hoping it might show some indicates as to were the install is failing.

Can you please upload any logs found inside C:\Windows\Logs that mention IE.

pwisch · Nov 26, 2014

Here are all IE-Logs from the Windows-Folder.

Go The Power · Nov 27, 2014

Code:

00:00.000: ====================================================================
00:00.015: Started: 2014/11/25 (Y/M/D) 19:13:19.563 (local)
00:00.015: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.015: Command line: "C:\Windows\SoftwareDistribution\Download\Install\IE11-Windows6.1-x64-en-us.exe" /WU-SILENT
00:00.015: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
00:00.031: INFO:    Previous version of Internet Explorer: 9.0.8112.16592
00:00.031: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
00:00.031: INFO:    ...and 11.1.0.0...
00:00.031: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
00:00.031: INFO:    iexplore.exe version check success. Install can proceed.
00:00.031: INFO:    Operating System: Windows Server: 6.1.7601 (Service Pack 1)
00:00.031: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.031: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.031: INFO:    Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
00:00.250: ERROR:   Failed to extract a language pack for a non-english OS.

00:00.250: INFO:    This is an English only package, so installation will continue on this non-English OS.
00:00.250: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:00.265: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1BF96.tmp\Spelling_en.msu.
00:00.265: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:00.265: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1BF96.tmp\Hyphenation_en.msu.
00:00.265: INFO:    Trying to extract ID: 7128 (1031) as "IE11-support.cab"
00:00.265: ERROR:   === FindResource (7128,"IE11-support.cab") failed with 0x717

00:00.281: INFO:    Trying to extract ID: 7128 (1033) as "IE11-support.cab"
00:02.578: INFO:    Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
00:02.656: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE1BF96.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1BF96.tmp\IE11-support\HardwareBlockingList.xml"
00:02.796: INFO:    Hardware support check succeeded. Installation will continue.
00:02.796: INFO:    Windows 7 operating system detected.
00:02.796: INFO:    Service pack major: 1
00:02.796: INFO:    Service pack minor: 0
00:02.796: INFO:    Service pack name:  Service Pack 1
00:02.890: INFO:    Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
00:02.921: INFO:    Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
00:02.921: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18409 >= 6.1.7601.17727 (True)
00:02.953: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
00:02.953: INFO:    Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True)
00:02.953: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:02.968: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:02.984: INFO:    Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18438 >= 6.1.7601.18254 (True)
00:03.218: INFO:    Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
00:15.937: INFO:    IE Setup Language pack included: C:\Windows\TEMP\IE1BF96.tmp\Windows6.1-KB2841134-x64-de-DE.cab
00:15.937: INFO:    IE Setup Language pack included: C:\Windows\TEMP\IE1BF96.tmp\IE-Spelling-en.cab
00:15.937: INFO:    IE Setup Language pack included: C:\Windows\TEMP\IE1BF96.tmp\IE-Spelling-de.cab
00:15.937: INFO:    IE Setup Language pack included: C:\Windows\TEMP\IE1BF96.tmp\IE-Hyphenation-de.cab
00:15.953: INFO:    IE Setup Language pack included: C:\Windows\TEMP\IE1BF96.tmp\IE-Hyphenation-en.cab
00:15.953: INFO:    Waiting for 0 prerequisite downloads.
01:10.031: INFO:    The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
01:10.031: INFO:    Waiting for 0 language pack downloads.
01:10.031: INFO:    Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
01:10.062: INFO:    No reboot logic message NrApiStart(0), lParam=0x03a028f8 returned 0x00000000.
01:10.984: INFO:    No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
01:11.000: INFO:    No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
01:11.000: INFO:    Installing with the downloaded package. C:\Windows\TEMP\IE1BF96.tmp\IE11-neutral.Downloaded.cab
01:11.000: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1BF96.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
01:27.812: INFO:    Process 'C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1BF96.tmp\IE11-neutral.Downloaded.cab /quiet /norestart' exited with exit code 0x00000002 (2)
01:27.812: ERROR:   Neutral package installation failed (exit code = 0x00000002 (2)).
01:27.812: INFO:    No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
01:27.812: INFO:    No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
01:27.828: INFO:    No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
01:27.828: INFO:    Waiting for Active Setup to complete.
01:27.828: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
01:32.828: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
01:37.828: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
01:42.828: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
01:47.828: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
01:52.828: INFO:    Waiting for Active Setup to complete. ({A509B1A7-37EF-4b3f-8CFC-4F3A74704073})
01:57.828: INFO:    Waiting for Active Setup to complete. ({A509B1A7-37EF-4b3f-8CFC-4F3A74704073})
02:02.828: INFO:    Waiting for Active Setup to complete. ({A509B1A7-37EF-4b3f-8CFC-4F3A74704073})
02:07.828: INFO:    Waiting for Active Setup to complete. ({A509B1A7-37EF-4b3f-8CFC-4F3A74704073})
02:12.828: INFO:    Waiting for Active Setup to complete. ({A509B1A7-37EF-4b3f-8CFC-4F3A74704073})
02:17.828: INFO:    Waiting for Active Setup to complete. ({A509B1A8-37EF-4b3f-8CFC-4F3A74704073})
02:22.828: INFO:    Waiting for Active Setup to complete. ({A509B1A8-37EF-4b3f-8CFC-4F3A74704073})
02:27.828: INFO:    Waiting for Active Setup to complete. ({A509B1A8-37EF-4b3f-8CFC-4F3A74704073})
02:32.828: INFO:    Waiting for Active Setup to complete. ({A509B1A8-37EF-4b3f-8CFC-4F3A74704073})
02:37.828: INFO:    Waiting for Active Setup to complete. ({A509B1A8-37EF-4b3f-8CFC-4F3A74704073})
02:42.921: INFO:    Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
02:42.921: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
02:42.937: INFO:    SQM Upload returned 403
02:47.937: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE1BF96.tmp
02:47.968: INFO:    Unable to remove directory C:\Windows\TEMP\IE1BF96.tmp, marking for deletion on reboot.
02:47.968: INFO:    Released Internet Explorer Installer Mutex

Here is the part that lists the last install attempt, lets try and clear out the Download cache.

Software Distribution rename

Click Start -> Type in CMD in the search -> Right click on cmd.exe and choose Run as Administrator
Entre in the following commands:
net stop wuauserv
ren %SystemRoot%\SoftwareDistribution\Download DL.bak
ren %SystemRoot%\SoftwareDistribution\DataStore DS.bak
net start wuauserv

Once completed please try and run windows update again.

pwisch · Nov 27, 2014

I followed your instructions...still error 9c59.

Go The Power · Nov 28, 2014

From past experiences there has hasn't been much luck with this error, but this has worked in a few cases.

Remove IE10, then reboot:

How to Remove IE10 and Get Back to IE9 on Windows 7

Remove IE9, then reboot:

How do I install or uninstall Internet Explorer 9?

Install IE9, then reboot:

Download Internet Explorer 9 - Microsoft Windows

Install IE10, then reboot:

Download Internet Explorer 10 - Microsoft Windows

pwisch · Nov 30, 2014

When it try to uninstall IE9, i get the error "An error has occured. Not all of the updates were successfully uninstalled." Should we give up at this point?
Thanks
Peter
[h=1][/h]

Go The Power · Dec 1, 2014

Hi Peter,

Please try the command here: Command line options available to uninstall Internet Explorer - We know IE! - Site Home - MSDN Blogs

Alex

2008 R2 Internet Explorer 11 install failed with error 9c59

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