Windows Server 2008 R2 Enterprise SP1 Update Problems

manga411 · Oct 21, 2014

I'm trying to run Windows Update but keep getting the following Error Code 800B0001

Here are all the steps I've tried so far but none have worked

1. Stopped the Windows Update service and renamed the "SoftwareDistribution" folder, restarted the service and tried running windows update again but got the same error.

2. Downloaded the System Update Readiness Tool (Windows6.1 -KB947821-v33-x64) but when I try run it I get the following error message Installer encountered an error: 0x800b0001 Unknown trust provider.

3. I then tried to run the System Update Readiness Tool manually by doing the following

C:\Users\Administrator>cd c:\servicing

c:\servicing>expand Windows6.1-KB947821-v33-x64.msu -F:* sur

c:\servicing>cd sur

c:\servicing\sur>CheckSURPackage.EXE /Quiet /WindowsUpdate /DeleteBadCab /pkgversion=10.0 /fixcab=%windir%\CheckSur\v1.0\*.CAB /fixcab=%windir%\CheckSur\*.CAB /pkgdownload /SmallSPVersions=6.0.6001.18000,6.0.6002.18005,7.0.6002.18005

4. Once completed I tried to run windows update again but got the same error message.

5. I then tried running System File Checker using the following command sfc /scannow which completed but didn't clear the error.

6. I then came across this forum and tried the various options mentioned even running SFCFix which produced the following notepad attached.

If anyone could provide me a solution to this problem I would really appreciate it.

Go The Power · Oct 22, 2014

Hello and welcome to the forum.

To have a further look at this issue for you please provide the following logs.

Export CBS folder

Click the Start button

then click Computer.
Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
Find and double click on the Logs folder.
Right-click on the CBS folder, and select Copy.
Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.
Attach this to your next post please.

Please Note:: if the file is too big to upload to you next please post please upload via Dropbox or ge.tt

manga411 · Oct 22, 2014

manga411 said:
I'm trying to run Windows Update but keep getting the following Error Code 800B0001

Here are all the steps I've tried so far but none have worked

1. Stopped the Windows Update service and renamed the "SoftwareDistribution" folder, restarted the service and tried running windows update again but got the same error.

2. Downloaded the System Update Readiness Tool (Windows6.1 -KB947821-v33-x64) but when I try run it I get the following error message Installer encountered an error: 0x800b0001 Unknown trust provider.

3. I then tried to run the System Update Readiness Tool manually by doing the following

C:\Users\Administrator>cd c:\servicing

c:\servicing>expand Windows6.1-KB947821-v33-x64.msu -F:* sur

c:\servicing>cd sur

c:\servicing\sur>CheckSURPackage.EXE /Quiet /WindowsUpdate /DeleteBadCab /pkgversion=10.0 /fixcab=%windir%\CheckSur\v1.0\*.CAB /fixcab=%windir%\CheckSur\*.CAB /pkgdownload /SmallSPVersions=6.0.6001.18000,6.0.6002.18005,7.0.6002.18005

4. Once completed I tried to run windows update again but got the same error message.

5. I then tried running System File Checker using the following command sfc /scannow which completed but didn't clear the error.

6. I then came across this forum and tried the various options mentioned even running SFCFix which produced the following notepad attached.

If anyone could provide me a solution to this problem I would really appreciate it.

Please find CBS folder attached.

Go The Power · Oct 23, 2014

Was that the whole folder? Where these logs in there?

C:\Windows\Logs\CBS\CheckSUR.log
C:\Windows\Logs\CBS\CheckSUR.persist.log

manga411 · Oct 23, 2014

Here are the rest of the log files.

Go The Power · Oct 23, 2014

I'm sorry manga411 but this is about of errors is not realistic to fix.

Code:

Seconds executed: 490
 Found 4113 errors
 Fixed 2305 errors
  CSI Catalog Corrupt Total count: 1471
  Fixed: CSI Catalog Corrupt.  Total count: 768
  CBS Catalog Corrupt Total count: 1105
  CSI Catalog Thumbprint Invalid Total count: 1537
  Fixed: CSI Catalog Thumbprint Invalid.  Total count: 1537

It would take me days to repair all those files. The fact that 4113 files were corrupt in the first place means that there is a bigger issue that needs to be to looked at, did the server recently crash or have HDD failure? It is not normal to see this many corruptions unless a HDD has corrupt sectors, or did you import a COMPONENTS Registry hive either from another server or the internet?

Before doing anything else I would recommend that you back up any important data that is on your server, in case this is a HDD failure, once that is done please continue.

I suggest you run a HDD diagnostics on this server to check for any bad sectors, then run a scan with chkdsk /f.

Edit, but this server will need to be reformatted in order to fix these corruptions. I am sorry.

Tekno Venus · Oct 23, 2014

I'd also recommend you test the server's RAM for any errors, because faulty RAM can also cause the issues you see here. Our tutorial is here: https://www.sysnative.com/forums/hardware-tutorials/3909-test-ram-with-memtest86.html. If memtest detects any errors, then you will need to replace the faulty DIMMS before reinstalling the server.

-Stephen

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Windows Server 2008 R2 Enterprise SP1 Update Problems

manga411

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Go The Power

Senior Administrator, Windows Update Expert, Contributor

manga411

New member

Attachments

Go The Power

Senior Administrator, Windows Update Expert, Contributor

manga411

New member

Attachments

Go The Power

Senior Administrator, Windows Update Expert, Contributor

Tekno Venus

Senior Administrator, Developer