Internet Explorer 11 won't install - Results in Error Code 9C59

BrianDrab · Oct 20, 2014

Windows 7 Professional SP1 32-Bit. When checking for Windows Updates, two updates are always shown and only two.

Internet Explorer 10 for Windows 7
Internet Explorer 11 for Windows 7

When trying to install these updates (even just one at a time) a failure code of 9C59 is returned. Internet Explorer 9 is currently installed.

I ran SFCFix. The contents of the log are below. During the run of this software I was asked to put in a Windows 7 CD/DVD however I didn't have one so continued on. My CBS directory was too large to attach so it will follow shortly.

SFCFix version 2.4.1.0 by niemiro.
Start time: 2014-10-20 20:25:41.471
Not using a script file.

AutoAnalysis::
FIXED: Corruption at C:\Windows\winsxs\x86_microsoft-windows-font-staticcache_31bf3856ad364e35_6.1.7600.16385_none_e3b4b9789a59fe2d\StaticCache.dat has been successfully repaired from C:\Windows\Fonts\StaticCache.dat.
FIXED: Corruption at C:\Windows\winsxs\x86_ntprint.inf_31bf3856ad364e35_6.1.7601.17514_none_3d0806ed18f4fa43\I386\UNIRES.DLL has been successfully repaired from C:\Windows\System32\spool\drivers\w32x86\unires.dll.
FIXED: Corruption at C:\Windows\winsxs\x86_ntprint.inf_31bf3856ad364e35_6.1.7601.17514_none_3d0806ed18f4fa43\I386\XPSSVCS.DLL has been successfully repaired from C:\Windows\System32\spool\drivers\w32x86\XpsSvcs.dll.

CORRUPT: C:\Windows\winsxs\x86_microsoft-windows-d..-japanese-utilities_31bf3856ad364e35_6.1.7601.17514_none_ef38a8d0d05cc2c7\IMJPDCT.EXE
CORRUPT: C:\Windows\winsxs\x86_microsoft-windows-ktmutil_31bf3856ad364e35_6.1.7600.16385_none_88604e41627c6de1\ktmutil.exe
CORRUPT: C:\Windows\winsxs\x86_microsoft-windows-naturallanguage6_31bf3856ad364e35_6.1.7601.17514_none_9fe23e2588fdee38\NlsLexicons0001.dll
CORRUPT: C:\Windows\winsxs\x86_microsoft-windows-opengl-msogl_31bf3856ad364e35_6.1.7600.16385_none_fa4180ba207482f7\ogldrv.dll
CORRUPT: C:\Windows\winsxs\x86_microsoft-windows-performancetoolsgui_31bf3856ad364e35_6.1.7601.17514_none_9e112816ff36091b\wvc.dll
CORRUPT: C:\Windows\winsxs\x86_microsoft-windows-wmvsdecd_31bf3856ad364e35_6.1.7601.17514_none_6880e489030d43b0\WMVSDECD.DLL
CORRUPT: C:\Windows\winsxs\x86_prnca00g.inf_31bf3856ad364e35_6.1.7600.16385_none_83cda6bca2a9b40d\I386\CNBP_281.DLL
CORRUPT: C:\Windows\winsxs\x86_prnca00z.inf_31bf3856ad364e35_6.1.7600.16385_none_8dfa00ad7fe82fd8\I386\CNBIC4_7.DLL
CORRUPT: C:\Windows\winsxs\x86_ntprint.inf_31bf3856ad364e35_6.1.7601.17514_none_3d0806ed18f4fa43\I386\PSCRIPT5.DLL
CORRUPT: C:\Windows\winsxs\x86_ntprint.inf_31bf3856ad364e35_6.1.7601.17514_none_3d0806ed18f4fa43\I386\PCL5ERES.DLL
CORRUPT: C:\Windows\winsxs\x86_ntprint.inf_31bf3856ad364e35_6.1.7601.17514_none_3d0806ed18f4fa43\I386\PCL5URES.DLL

SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 14
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 3
SURT total detected corruption count: 1
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.1.0 by niemiro has completed.
Currently storing 3 datablocks.
Finish time: 2014-10-20 20:30:13.325
----------------------EOF-----------------------

LogBot · Oct 20, 2014

Logfile submission from BrianDrab

Logfile submission from BrianDrab.

The logfiles are available at: https://www.sysnative.com/niemiro/fileDistribution/2014-10/3384.zip

BrianDrab · Oct 25, 2014

Good news. This is resolved. I copied those files from another machine at the same OS/Arch/Patch level. I then re-ran SFCFix and it was clean but I still had the same issue. But at this point I uninstalled IE9, rebooted and then installed IE11 and it worked!!!

blueelvis · Oct 25, 2014

I think you could have tried downloading the Internet Explorer from the Microsoft Website over this link -
Download Internet Explorer 11 (Offline installer) - Internet Explorer

But it is good that you managed to fix the issue. ^_^

Go The Power · Oct 25, 2014

Hello and welcome to the forum,

Sorry for the delay in getting back you. Can you please do the following just to make sure all the corruptions have been repaired.

SFC /SCANNOW

Right click on the

button
Click on Command prompt (Admin) => Press Yes on the prompt
Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
Please wait for this to Finish before continuing with rest of the steps.

Convert CBS.log to CBS.txt

Right click on the

button
Click on Run => Inside the run box copy and paste the following command:
Code:
```
cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
Press Enter
Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread

Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive

Download and Run SFCFix

Please download and run SFCFix from >Here<

It will take about 15 minutes to process. Once the scan has completed a notepad file will launch with the results. Please copy and paste the entire contents of the results and post them back into this thread. Please put [CODE][/CODE] tags around the log to break up the text.

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Internet Explorer 11 won't install - Results in Error Code 9C59

BrianDrab

Emeritus

LogBot

Well-known member

BrianDrab

Emeritus

blueelvis

BSOD Kernel Dump Senior Analyst

Go The Power

Senior Administrator, Windows Update Expert, Contributor