[SOLVED] Windows Update Client failed to detect with error 0x80246002

sart · Aug 28, 2014

Hello
As I had some trouble with Internet Explorer 11 which was installed but always requested to be installed by WU, I did the clean up procedure described by microsoft to delete the contents of the SoftwareDistribution/Datastore and Download folders here http://windows.microsoft.com/en-PH/w...error-80070002.

After that I tried turning off and re-enabling WU via change settings and now it's just giving me a 80070002 error when I try and Check for Updates.

Could you help me to solve this issue, please find attached the ReportingEvents log, the CBS.zip file will follow if I can upload it
View attachment ReportingEvents.log
View attachment CBS.log
View attachment CheckSUR.persist.log
View attachment CheckSUR.log

Thanks
Martin

Go The Power · Aug 29, 2014

Hello Martin and welcome to Sysnative forums :wave:

There are no indications inside SURT as to any file corruptions.

SFC /SCANNOW

Click on the

button. Inside the search box type in CMD
Right click on CMD => Choose Run as Administrator
Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
Please wait for this to Finish before continuing with the rest of the steps.

Convert CBS.log to CBS.txt

Click on the

button => Inside the search box copy and paste the following command:
Code:
```
cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
Press Enter
Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread

Please Note:: if the file is too big to upload to you next post please upload via Dropbox or ge.tt

sart · Aug 29, 2014

Hello
I ran the command and please find attached the requested file.
Today 08/29 the WU has been started but I still have the original problem for Internet Explorer 11 code 9C48....
Please find attached the new Reported Event file.
View attachment ReportingEvents.log
and the cbs.zip file
View attachment cbs.zip
Thanks

Go The Power · Aug 30, 2014

Hello again

SFC repaired a large number of corrupt files which is good.

Windows Update Log

Right click on the

button
Click on Run Inside the Run box copy and paste the following command
cmd /c copy %windir%\WindowsUpdate.log "%userprofile%\Desktop\WindowsUpdate.txt"
Please go to your desktop and attach WindowsUpdate.txt to your next post

sart · Aug 30, 2014

Hello go the power and thanks you for this prompt answer!
So I copy the WindowsUpdate file
View attachment WindowsUpdate.zip
Best Regards Martin

Go The Power · Sep 1, 2014

Hello Martin.

Is the same error message occurring still? If so what updates is this error happening on?

The log didn't show many indications of what is occruing here. The log showed a few errors messages of 404 when trying to download the files, 404 indicates file/website not found.

How is your web connection? is it connected with WLAN or LAN?

sart · Sep 1, 2014

Hello go the power,
Yes the SU is able to connect to the internet now.
But I have the original error back, this error is when loading the Internet Explorer 11.
In the WU windows I have the error code 9C48....
Please see the files ReportingEvents.log and cbs.zip reported 08/29.
In the ReportingEvent.log there is an error
{B7598677-F9A5-4071-9712-919EC63C0B2E} 2014-08-29 19:07:30:506+0200 1 182 101 {7B3369E2-5608-495B-AF58-A9F66C0676D2} 206 80070643 AutomaticUpdates Failure Content Install Installation Failure: Windows failed to install the following update with error 0x80070643: Internet Explorer 11 pour Windows 7 pour ordinateurs à processeur x64.

So now it is a different error (no more 80070002).
Sorry it was not clear on my side.

My web connection is WLAN.
Best Regards
Martin

Go The Power · Sep 2, 2014

Hello Martin,

ReportingEvents.log is not showing move information except for the fact the down install failed.

Try and run the installation manually:
Download Internet Explorer 11 for IT Professionals and Developers--Windows 7 from Official Microsoft Download Center

If that fails please run another scan with SFC and SURT and post the logs please

Alex

sart · Sep 4, 2014

Hello Go the power
Sorry for late reply
1 - The manual installation of IE 11 failed it is said a newer version of IE11 is already installed.
2 - I ran the following commands
SFC /SCANNOW
DISM.exe /Online /Cleanup-image /ScanhealthDISM.exe /Online /Cleanup-image /Restorehealth
here are the log files
View attachment CBS.zip
View attachment CheckSUR.persist.log
View attachment CheckSUR.log

Thanks

Go The Power · Sep 5, 2014

Hello sart

We have some corrupt files this time around:

Code:

	servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum
	servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum
	servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.cat
	servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.cat

SURT Package replacement

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Click Here to download Packs.zip and save this to your Desktop.
Right-click on the file and select Extract All...
Tick the box labelled Show extracted files when complete then click Extract
A window will open showing two folders, Manifests and Packages
Open the Manifests folder and copy the files into the following folder (if there are any files)

C:\Windows\Temp\CheckSur\Winsxs\Manifests
Open the Packages folder and copy the files into the following folder (if there are any files)

C:\Windows\Temp\CheckSur\Servicing\Packages
Run the System Update Readiness Tool (SURT) again.
When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:

C:\Windows\Logs\CBS\CheckSUR.log
C:\Windows\Logs\CBS\CheckSUR.persist.log

Try and run windows update again

sart · Sep 5, 2014

Hello again,
So there were files that I copied to
C:\Windows\Temp\CheckSUR\servicing\Packages

and I ran the tool again.

Here are the logs
View attachment CheckSUR.log
View attachment CheckSUR.persist.log
Thanks again

Go The Power · Sep 5, 2014

Hello again Martin,

Did you copy and paste the files i sent you from Packs\Packages into C:\Windows\Temp\CheckSUR\servicing\Packages?

Can you please try and do it again, it doesnt seem to have worked. Also please make sure that inside C:\Windows\Temp\CheckSUR\servicing\Packages is just the .cat and .mum files and not the actual folder Packages :)

sart · Sep 6, 2014

Hello
I did the copy of the files again see the attached screeenshot

Now I am with windows 7 SP1 x64 and that maybe the problem.
DISM.exe /Online /Cleanup-image /Scanhealth is working and producing the files checkSUR***
DISM.exe /Online /Cleanup-image /Restorehealth is not working.
don't know if windows 7 SP1 command are specific ?
View attachment CheckSUR.log
View attachment CheckSUR.persist.log

Go The Power · Sep 8, 2014

HI Martin,

I have spoken to one of the Windows Update experts here and he has advised this file being reported is normal in this case.

Can you please try and manually download and run the installer again? This time please make sure that you are doing this inside Internet Explore and not any other browser.

Thanks

sart · Sep 9, 2014

Hello
Finally I uninstalled IE11 through this command found on another site
FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*11.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up

fname /norestart"
And installed again IE11 manually (IE11-Windows6.1-x64-fr-fr)
This seems to be ok now.
Thanks!

Go The Power · Sep 9, 2014

Thats good that it is working again :)

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[SOLVED] Windows Update Client failed to detect with error 0x80246002

sart

Member

Go The Power

Senior Administrator, Windows Update Expert, Contributor

sart

Member

Go The Power

Senior Administrator, Windows Update Expert, Contributor

sart

Member

Go The Power

Senior Administrator, Windows Update Expert, Contributor

sart

Member

Go The Power

Senior Administrator, Windows Update Expert, Contributor

sart

Member

Go The Power

Senior Administrator, Windows Update Expert, Contributor

sart

Member

Go The Power

Senior Administrator, Windows Update Expert, Contributor

sart

Member

Go The Power

Senior Administrator, Windows Update Expert, Contributor

sart

Member

Go The Power

Senior Administrator, Windows Update Expert, Contributor