Error code 800B0100 during windows update

bearwooscary · Aug 28, 2014

Hi all,

I'm facing Error code 800B0100 when trying to install windows update.

1) Security Update for Windows 7 for x64-based Systems (KB2973201)
2) Security Update for Windows 7 for x64-based Systems (KB2993651)
3) Update for Windows 7 for x64-based Systems (KB2966583)

OS: Windows 7 Professional SP1

I've tried to run windows hotfix, system update readiness tools, rename software distributions folder and catroot2 folder.
But still facing the same issue.

Attached is my cbs log, do let me know if some other logs is needed to verify the error. I'll try my best to upload it.
Thank you in advance! :)

Go The Power · Aug 28, 2014

Hello and welcome to Sysnative forums :wave:

That log from SURT was ran back in July.

Code:

Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 25.0
2014-07-10 10:22

Lets a get a new scan done to see what is going on with your Updates :)

Download and run System Update Readiness Tool (SURT)

Please go Here and download the System Update Readiness Tool (SURT). Save this file to your desktop
Go to your desktop and run KB947821
When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:
C:\Windows\Logs\CBS\CheckSUR.log
C:\Windows\Logs\CBS\CheckSUR.persist.log

bearwooscary · Aug 28, 2014

Hi,

Thanks for the reply, i've re-attached the latest CBS log.

Go The Power · Aug 29, 2014

Hello :)

SURT has detected a few corrupt files:

Code:

	winsxs\manifests\amd64_microsoft-windows-a..ence-telemetry-sdbs_31bf3856ad364e35_6.1.7601.18521_none_663bfcc460a8156a.manifest
	winsxs\manifests\x86_microsoft-windows-d..gement-winproviders_31bf3856ad364e35_6.1.7601.18489_none_b90e5cd30362979a.manifest
	winsxs\manifests\amd64_microsoft-windows-d..gement-winproviders_31bf3856ad364e35_6.1.7601.18489_none_152cf856bbc008d0.manifest
	winsxs\manifests\amd64_microsoft-windows-ehome-ehskb_31bf3856ad364e35_6.1.7601.22722_none_a9253e598517bc58.manifest
	winsxs\manifests\amd64_microsoft-windows-tabletpc-softkeyboard_31bf3856ad364e35_6.1.7601.18512_none_2fd59e0d67fe4369.manifest
	winsxs\manifests\amd64_microsoft-windows-osk_31bf3856ad364e35_6.1.7601.18512_none_08e0c17f709022b5.manifest
	winsxs\manifests\x86_microsoft-windows-osk_31bf3856ad364e35_6.1.7601.18512_none_acc225fbb832b17f.manifest
	winsxs\manifests\amd64_microsoft-windows-t..andinkinputservices_31bf3856ad364e35_6.1.7601.22722_none_7b4fe7ac48d9ed38.manifest
	winsxs\manifests\wow64_microsoft-windows-t..andinkinputservices_31bf3856ad364e35_6.1.7601.22722_none_85a491fe7d3aaf33.manifest
	winsxs\manifests\wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22722_none_21eae0e4feaeb5d1.manifest
	winsxs\manifests\amd64_microsoft-windows-d..ing-management-core_31bf3856ad364e35_6.1.7601.18489_none_891364c441930439.manifest
	winsxs\manifests\x86_microsoft-windows-d..ing-management-core_31bf3856ad364e35_6.1.7601.18489_none_2cf4c94089359303.manifest
	winsxs\manifests\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22722_none_17963692ca4df3d6.manifest
	winsxs\manifests\amd64_microsoft-windows-ehome-ehskb_31bf3856ad364e35_6.1.7601.18512_none_a8a66f946bf20376.manifest
	winsxs\manifests\amd64_microsoft-windows-tabletpc-softkeyboard_31bf3856ad364e35_6.1.7601.22722_none_30546cd28123fc4b.manifest
	winsxs\manifests\amd64_microsoft-windows-d..ing-management-core_31bf3856ad364e35_6.1.7601.22706_none_89f083dd5a7272c4.manifest
	winsxs\manifests\x86_microsoft-windows-d..ing-management-core_31bf3856ad364e35_6.1.7601.22706_none_2dd1e859a215018e.manifest
	winsxs\manifests\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18521_none_e5c458cc1000077b.manifest
	winsxs\manifests\amd64_microsoft-windows-osk_31bf3856ad364e35_6.1.7601.22722_none_095f904489b5db97.manifest
	winsxs\manifests\x86_microsoft-windows-osk_31bf3856ad364e35_6.1.7601.22722_none_ad40f4c0d1586a61.manifest
	winsxs\manifests\wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.18512_none_216c121fe588fcef.manifest
	winsxs\manifests\amd64_microsoft-windows-a..rience-program-data_31bf3856ad364e35_6.1.7601.18521_none_cf80701199b2fde3.manifest
	winsxs\manifests\amd64_microsoft-windows-d..providers.resources_31bf3856ad364e35_6.1.7601.18489_en-us_cee200eb7f5fb12f.manifest
	winsxs\manifests\x86_microsoft-windows-d..providers.resources_31bf3856ad364e35_6.1.7601.18489_en-us_72c36567c7023ff9.manifest
	winsxs\manifests\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.18512_none_171767cdb1283af4.manifest
	winsxs\manifests\x86_microsoft-windows-d..gement-winproviders_31bf3856ad364e35_6.1.7601.22706_none_b9eb7bec1c420625.manifest
	winsxs\manifests\amd64_microsoft-windows-d..gement-winproviders_31bf3856ad364e35_6.1.7601.22706_none_160a176fd49f775b.manifest
	winsxs\manifests\amd64_microsoft-windows-d..providers.resources_31bf3856ad364e35_6.1.7601.22706_en-us_cfbf2004983f1fba.manifest
	winsxs\manifests\x86_microsoft-windows-d..providers.resources_31bf3856ad364e35_6.1.7601.22706_en-us_73a08480dfe1ae84.manifest
	servicing\packages\Package_1_for_KB2952664~31bf3856ad364e35~amd64~~6.1.3.0.mum
	servicing\packages\Package_24_for_KB2966583~31bf3856ad364e35~amd64~~6.1.1.2.mum
	servicing\packages\Package_25_for_KB2966583~31bf3856ad364e35~amd64~~6.1.1.2.mum
	servicing\packages\Package_2_for_KB2973201~31bf3856ad364e35~amd64~~6.1.1.2.mum
	servicing\packages\Package_3_for_KB2952664~31bf3856ad364e35~amd64~~6.1.3.0.mum
	servicing\packages\Package_3_for_KB2973201~31bf3856ad364e35~amd64~~6.1.1.2.mum
	servicing\packages\Package_4_for_KB2973201~31bf3856ad364e35~amd64~~6.1.1.2.mum
	servicing\packages\Package_5_for_KB2973201~31bf3856ad364e35~amd64~~6.1.1.2.mum
	servicing\packages\Package_6_for_KB2973201~31bf3856ad364e35~amd64~~6.1.1.2.mum
	servicing\packages\Package_for_KB2952664_SP1~31bf3856ad364e35~amd64~~6.1.3.0.mum
	servicing\packages\Package_for_KB2952664~31bf3856ad364e35~amd64~~6.1.3.0.mum
	servicing\packages\Package_for_KB2966583_SP1~31bf3856ad364e35~amd64~~6.1.1.2.mum
	servicing\packages\Package_for_KB2966583~31bf3856ad364e35~amd64~~6.1.1.2.mum
	servicing\packages\Package_for_KB2973201_SP1~31bf3856ad364e35~amd64~~6.1.1.2.mum
	servicing\packages\Package_for_KB2973201~31bf3856ad364e35~amd64~~6.1.1.2.mum
	servicing\packages\Package_1_for_KB2952664~31bf3856ad364e35~amd64~~6.1.3.0.cat
	servicing\packages\Package_24_for_KB2966583~31bf3856ad364e35~amd64~~6.1.1.2.cat
	servicing\packages\Package_25_for_KB2966583~31bf3856ad364e35~amd64~~6.1.1.2.cat
	servicing\packages\Package_2_for_KB2973201~31bf3856ad364e35~amd64~~6.1.1.2.cat
	servicing\packages\Package_3_for_KB2952664~31bf3856ad364e35~amd64~~6.1.3.0.cat
	servicing\packages\Package_3_for_KB2973201~31bf3856ad364e35~amd64~~6.1.1.2.cat
	servicing\packages\Package_4_for_KB2973201~31bf3856ad364e35~amd64~~6.1.1.2.cat
	servicing\packages\Package_5_for_KB2973201~31bf3856ad364e35~amd64~~6.1.1.2.cat
	servicing\packages\Package_6_for_KB2973201~31bf3856ad364e35~amd64~~6.1.1.2.cat
	servicing\packages\Package_for_KB2952664_SP1~31bf3856ad364e35~amd64~~6.1.3.0.cat
	servicing\packages\Package_for_KB2952664~31bf3856ad364e35~amd64~~6.1.3.0.cat
	servicing\packages\Package_for_KB2966583_SP1~31bf3856ad364e35~amd64~~6.1.1.2.cat
	servicing\packages\Package_for_KB2966583~31bf3856ad364e35~amd64~~6.1.1.2.cat
	servicing\packages\Package_for_KB2973201_SP1~31bf3856ad364e35~amd64~~6.1.1.2.cat
	servicing\packages\Package_for_KB2973201~31bf3856ad364e35~amd64~~6.1.1.2.cat

I have sourced most of these files for repair, but here are a few that I am having trouble locating:

Code:

Package_1_for_KB2952664~31bf3856ad364e35~amd64~~6.1.3.0.mum
Package_3_for_KB2952664~31bf3856ad364e35~amd64~~6.1.3.0.mum
Package_for_KB2952664_SP1~31bf3856ad364e35~amd64~~6.1.3.0.mum
Package_for_KB2952664~31bf3856ad364e35~amd64~~6.1.3.0.mum
Package_1_for_KB2952664~31bf3856ad364e35~amd64~~6.1.3.0.cat
Package_3_for_KB2952664~31bf3856ad364e35~amd64~~6.1.3.0.cat
Package_for_KB2952664_SP1~31bf3856ad364e35~amd64~~6.1.3.0.cat
Package_for_KB2952664~31bf3856ad364e35~amd64~~6.1.3.0.cat

Currently I am trying to locate these files. Hopefully I should have these files in a couple of days at most :)

bearwooscary · Aug 29, 2014

Really appreciate it, thank you so much!! :)
Awaiting good news from you :smile9:

Go The Power · Sep 1, 2014

Hello,

I am still not having any luck finding these files. I have found version 6.1.4.1 and 6.1.2.3 but not 6.1.3.0. But I haven't given up yet.

Thanks

Alex

bearwooscary · Sep 1, 2014

Hi Alex,

Thank you for the hardwork, however if there is no fix for my errors, are there any possible workaround for my situation ? :)

Tekno Venus · Sep 1, 2014

Go The Power said:
Hello,

I am still not having any luck finding these files. I have found version 6.1.4.1 and 6.1.2.3 but not 6.1.3.0. But I haven't given up yet.

Thanks

Alex

Here you go Alex: http://download.windowsupdate.com/d..._14f057154dbfc1f2658029f7745b49f4a088d7e4.msu About to go out so can't do anything with it atm,

Go The Power · Sep 2, 2014

Tekno Venus said:
Here you go Alex: http://download.windowsupdate.com/d..._14f057154dbfc1f2658029f7745b49f4a088d7e4.msu About to go out so can't do anything with it atm,

Thanks Heaps :)

Now we have all the files lets try and repair them :)

SURT Package replacement

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Right-click on the file and select Extract All...
Tick the box labelled Show extracted files when complete then click Extract
A window will open showing two folders, Manifests and Packages
Open the Manifests folder and copy the files into the following folder (if there are any files)

C:\Windows\Temp\CheckSur\Winsxs\Manifests
Open the Packages folder and copy the files into the following folder (if there are any files)

C:\Windows\Temp\CheckSur\Servicing\Packages
Run the System Update Readiness Tool (SURT) again.
When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:

C:\Windows\Logs\CBS\CheckSUR.log
C:\Windows\Logs\CBS\CheckSUR.persist.log

bearwooscary · Sep 2, 2014

Hi Alex,

Please find attached the latest CheckSur log after running the fixes that you send me.
I proceed to run the windows update and 1 update manage to installed successfully, however another 2 failed to install with the following different error code.

Error Code: 8024200D

1)Security Update for Windows 7 for x64-based Systems (KB2973201)
2)Update for Windows 7 for x64-based Systems (KB2966583)

Go The Power · Sep 2, 2014

That looks better, now those files have been replaced please do the following:

Software Distribution rename

Click Start -> Type in CMD in the search -> Right click on cmd.exe and choose Run as Administrator
Entre in the following commands:
net stop wuauserv
ren %SystemRoot%\SoftwareDistribution\Download DL.bak
ren %SystemRoot%\SoftwareDistribution\DataStore DS.bak
net start wuauserv

Once completed please try and run windows update again.

bearwooscary · Sep 2, 2014

Hello Alex,

All updates successfully installed!!
Thank you so much for your help :)

How do i prevent this similar issue from happening again?

Go The Power · Sep 3, 2014

Hello again :),

That's great news I am glad this is working better for you now :)

How do i prevent this similar issue from happening again?

That is a bit of a tricky one to answer, I will have a reply for you shortly.

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Error code 800B0100 during windows update

bearwooscary

Member

Attachments

Go The Power

Senior Administrator, Windows Update Expert, Contributor

bearwooscary

Member

Attachments

Go The Power

Senior Administrator, Windows Update Expert, Contributor

bearwooscary

Member

Go The Power

Senior Administrator, Windows Update Expert, Contributor

bearwooscary

Member

Tekno Venus

Senior Administrator, Developer

Go The Power

Senior Administrator, Windows Update Expert, Contributor

bearwooscary

Member

Attachments

Go The Power

Senior Administrator, Windows Update Expert, Contributor

bearwooscary

Member

Go The Power

Senior Administrator, Windows Update Expert, Contributor