Problems with certain Windows 8.1 Modern Apps crashing

simotach · Nov 27, 2014

Hello. I have an issue with certain Windows 8.1 modern appscrashing: namely Skype, Bing Finance (aKa Money), adope photoshop express, windows reading list. They all basically crash in the same way: they appear to be loading and then they auto-minimize to the desktop without any error message. These problems all started after i upgraded from windows 8 to 8.1. Initially the errors worth with windows update and the microsoft store. I managed to fix those corruptions. They now work fine, and the only issues I have pertain to these certain Apps. They are not essential but it is quite annoying.

The following has already been done
1. SFC /scannow (no errors)
2. DISM /online-image /scanhealth (no errors)
3. Running the microsoft store app troubleshooter generally gives me the following report:

Windows Store Cache May be Damaged
Windows Store Configuration May be Damaged
Display Drivers Might be Out of Date

I have these things set to fix automatically (via Advanced settings). After the fixes are applied, it says to try again, and again I have the same problem.

4. Re-synced windows app licenses
5. Reset windows store
6. Did a clean uninstall of all the apps using a PowerShell script I had downloaded from Microsoft
7. Checked that ALL APPLICATION PACKAGES have the proper permissions

My event viewer log for Administrative Events look like this: (this is the error for MSN money/Bing Finance app crashing)

App <AppexFinance> crashed with an unhandled Javascript exception. App details are as follows: Display Name:<Money>, AppUserModelId: <Microsoft.BingFinance_8wekyb3d8bbwe!AppexFinance> Package Identity:<Microsoft.BingFinance_3.0.4.212_x64__8wekyb3d8bbwe> PID:<7156>. The details of the JavaScript exception are as follows Exception Name:<WinRT error>, Description:<Unknown runtime error>, HTML Document Path:</default.html>, Source File Name:<ms-appx://microsoft.bingfinance/default.html>, Source Line Number:<301>, Source Column Number:<9>, and Stack Trace: ms-appx://microsoft.bingfinance/default.html:338:5 getResultsOfAsyncOp
ms-appx://microsoft.bingfinance/default.html:427:21 op.completed
ms-appx://microsoft.bingfinance/default.html:1:1 [Throw Stack Follows]
ms-appx://microsoft.bingfinance/default.html:301:9 rethrowPromiseError()
ms-appx://microsoft.bingfinance/default.html:1:227 o.WinRT Promise.done()()
ms-appx://microsoft.bingfinance/default.html:1:154 o.Windows.Foundation.IAsyncOperation`1<Windows.Foundation.Collections.IVectorView`1<Windows.UI.StartScreen.SecondaryTile>>()
.

This is the error I receive with skype

Faulting application name: wwahost.exe, version: 6.3.9600.17031, time stamp: 0x53085904
Faulting module name: combase.dll, version: 6.3.9600.17031, time stamp: 0x53086d7c
Exception code: 0xc000027b
Fault offset: 0x000fb1d7
Faulting process id: 0xd3c
Faulting application start time: 0x01d00a4dedab3677
Faulting application path: C:\WINDOWS\syswow64\wwahost.exe
Faulting module path: C:\WINDOWS\SYSTEM32\combase.dll
Report Id: 2d1b16ae-7641-11e4-beda-5404a612603d
Faulting package full name: Microsoft.SkypeApp_3.1.0.1005_x86__kzf8qxf38zg5c
Faulting package-relative application ID: App

I also noted this error when the windows store is re-registered:

DeleteAppContainerProfile failed for AppContainer winstore_cw5n1h2txyewy with error 0x80070091.

Do I need to manually delete the winstore local app directory? What else can I do?

Any help will be appreciated!

Thanks

FrankGuzman420 · Nov 27, 2014

Hey,

Thank you for posting your question. I’m glad to help you in regards to your Windows 8.1 modern apps crashes. I’ll appreciate if you could provide more details about your computer specifications.

First of all I would like you to check whether the problem is associated with the computer memory. It is commonly seen that faulty memory causes your computer to restart automatically.

1. Press Windows Key + X.
2. Select Search.
3. Type “memory” in the Search Box.
4. Click the Settings icon.
5. Click “Diagnose your computer’s memory problems” in to the Search Results page.
6. The Windows Memory Diagnostic tool will open.
7. Click the “Restart now and check for problems” button. The computer will restart automatically and conduct several memory tests to resolve any issues found.

Secondly, use the ZombieSoftFix in order to check for conflicts with shell-extensions, ActiveX, DLL registration issues. After successfully completing the process, please restart your computer. If your problem still persists, you may have to increase the Paging File Size. Inadequate Paging File Size may also be the reasons.

1. Right click the Computer icon on your desktop.
2. Select Properties from the context menu.
3. Click “Advanced system settings” link.
4. System Properties dialog will be displayed.
5. Click Settings (Performance) -> Advanced.
6. Click Change (Virtual Memory).
7. Uncheck the box named “Automatically manage the paging file size for all drives”.
8. Select the system drive, usually drive C:\
9. Select “Custom size” option.
10. Increase the current paging file size, and then click Set button.
11. Click OK | OK | OK.
12. Restart your computer for the changes to take effects.

I hope you find my answer very helpful!

Thanks & Regards,
Frank Guzman,
Research Specialist, USA.

rb1000 · Dec 9, 2014

I have the exact same symptoms that Simotach has described. While I have not executed all of the same diagnostic steps, I am seeing the same app failure mode on one app (MSN Money), and the same reports from the Microsoft App diagnostic. Has any solution been found to this problem? I also can report that the Microsoft Mail app refuses to launch any hyperlinks in a browser.

TomasD · Dec 11, 2014

rb1000 said:
I have the exact same symptoms that Simotach has described. While I have not executed all of the same diagnostic steps, I am seeing the same app failure mode on one app (MSN Money), and the same reports from the Microsoft App diagnostic. Has any solution been found to this problem? I also can report that the Microsoft Mail app refuses to launch any hyperlinks in a browser.

When have the issue started? I've just noticed I'm having the same issue as well, even though the apps were working few days ago.

TomasD · Dec 11, 2014

OK, it seems that one of this month Microsoft updates corrupts HKCU hive. I was not able to fix it due to many registry keys being gone, so I had to do a System Restore, which resolve the issue. I was able to reproduce the issue by installing the patches again.

I will try P2V my laptop, so I could play a bit to find out which update (and, luckily, how) corrupts the hive.

P.S. Simotach's issue seems to be different, while rb1000's one sounds the same (unless it started prior 9th of Dec).

rb1000 · Dec 11, 2014

My issue started within the last 30-60 days and had been working perfectly previously. I will try a system restore when I get back to that system.

TomasD · Dec 12, 2014

OK, it seems that my the problem is NOT actually being caused by any of of the updates, NOR it is resolved by a System Restore. A logoff/logon seems to be what's actually triggers the issue. Here's a post describing the very exact issue I'm having - How to troubleshoot Registry Filter driver redirection on HKCU\Software\Classes.

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Problems with certain Windows 8.1 Modern Apps crashing

simotach

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FrankGuzman420

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rb1000

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TomasD

Sysnative Staff, BSOD Kernel Dump Senior Analyst

TomasD

Sysnative Staff, BSOD Kernel Dump Senior Analyst

rb1000

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TomasD

Sysnative Staff, BSOD Kernel Dump Senior Analyst