This machine isn't connected to some domain is it or a corporate machine?
Could you please provide the latest copy of your COMPONENTS hive along with the SideBySide (SxS) subkey which
must be saved as a
.hiv file.
Retrieve Components Hive
1. Navigate to
C:\Windows\System32\Config and locate the
COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3.
Right-click on this file on your desktop and select
Send To...Compressed (zipped) folder. This will create a file named
COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to a file sharing service. Examples of services to upload to are
Dropbox or
OneDrive or
WeTransfer and then just provide the link in your reply.
Export SideBySide
- Click on the Start button and in the search box, type regedit
- When you see regedit on the list, right-click on it and select Run as administrator
- When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide
- Once selected, click File > Export....
- Change the Save as type: to Registry Hive Files (.)
- Name this file SxS (with no file extension) and save it to your Desktop.
Once done please upload this file via
Dropbox or
OneDrive or
WeTransfer.
