2024-03 Cumulative update for Windows Server 2019 for x64-based Systems (KB5035849) - Failed to install

AndCla · Apr 18, 2024

Hello,

When I try to install the 2024-03 Cumulative update for Windows Server 2019 for x64-based Systems (KB5035849) he fails to install.
I already tried the first 4 steps from this post (Windows Update Forum Posting Instructions).

I hope you guys can help me. Thanks!

Gary R · Apr 18, 2024

Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
The file will likely be too large to upload here, if so please upload to a file sharing service.
Examples of services to upload to are WeTransfer and TransferKit and SendFileOnline

Please post me the link to the file

AndCla · Apr 18, 2024

Hello Gary,

See the attached file.

Gary R · Apr 18, 2024

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

Download SFCFix.exe and save it to your desktop.
Download the attachment SFCFix.zip and also save it on your desktop.
Save any work you have open, and close all programs.
Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt
Open the file, then copy and paste its content in your next reply.

Next ...

Click Search button and type Command Prompt
From the results, right click on the Command Prompt icon, and select Run as administrator
A Command Window will open.
Copy paste the command below into it, then press Enter
Dism /Online /Cleanup-Image /RestoreHealth
Once DISM has finished running ...
- Please attach your ... C:\Windows\Logs\CBS\cbs.log ... to your next reply.
If the file is too large, upload it to a file sharing service, and post me the link.
Examples of services to upload to are WeTransfer and TransferKit and SendFileOnline

AndCla · Apr 19, 2024

Hello Gary,

See the attached files.

Gary R · Apr 19, 2024

Latest CBS.log not flagging anything, so please try updating your computer.

If successful please let me know.

If not, please post the CBS.log created after your update attempt.

AndCla · Apr 23, 2024

Hello Gary,

Unfortunately it is not yet possible to update.

See the attached file for the CBS.log

Gary R · Apr 23, 2024

I'd like to have a look at your CBS hive file, so can you please do the following ....

Click on the Start button and in the search box, type regedit
- When you see regedit on the list, right-click on it and select Run as administrator
When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing

Once selected, click File > Export....
- Change the Save as type: to Registry Hive Files (.)
- Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
Right-click on the saved file and choose Send To -> Compressed (zipped) Folder.
Attach the .ZIP file to your next post.
If the file is too large to upload here, please upload to a file sharing service.
Examples of services to upload to are WeTransfer and TransferKit and SendFileOnline

AndCla · Apr 23, 2024

Hello Gary

Here you go...

Gary R · Apr 23, 2024

Going to have to consult with my colleagues on what I'm finding in your latest log. Could take a while. Will get back to you as soon as I can.

Gary R · Apr 23, 2024

Click on search and type ... Command
- Select Command Prompt
- Select Run as Administrator
Allow any UAC prompt
Now copy/paste the following commands one at a time to the command prompt ....
reg query "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList" /s > "%userprofile%\desktop\ProfileList.txt"
reg query "HKEY_USERS" >> "%userprofile%\desktop\ProfileList.txt"
wmic useraccount get name,sid > "%userprofile%\Desktop\SID.txt"
After each hit Enter
When finished close the Command Prompt Window
Files named ProfileList.txt and SID.txt should be on your desktop.
Please post them, or attach them to your next reply.

Gary R · 2024-04-29T16:40:11-0400

Been almost a week since I last posted.

Do you still need help ?

If I don't hear back from you within 24 hours I will presume not, and will close this topic.

Gary R · 2024-04-30T17:49:14-0400

THIS TOPIC IS NOW CLOSED

If you still need help, open a new topic and wait for a new helper.

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2024-03 Cumulative update for Windows Server 2019 for x64-based Systems (KB5035849) - Failed to install

AndCla

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Gary R

Forum Moderator, Security Analyst, Windows Update Analyst

AndCla

Member

Attachments

Gary R

Forum Moderator, Security Analyst, Windows Update Analyst

Attachments

AndCla

Member

Attachments

Gary R

Forum Moderator, Security Analyst, Windows Update Analyst

AndCla

Member

Attachments

Gary R

Forum Moderator, Security Analyst, Windows Update Analyst

AndCla

Member

Attachments

Gary R

Forum Moderator, Security Analyst, Windows Update Analyst

Gary R

Forum Moderator, Security Analyst, Windows Update Analyst

Gary R

Forum Moderator, Security Analyst, Windows Update Analyst

Gary R

Forum Moderator, Security Analyst, Windows Update Analyst