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Recent content by kinarism

K
BSOD - Win7 x64 - Stumped

Yes. When this problem first started, my first troubleshooting steps were to systematically remove devices connected to the machine. The docking station was one of the first items to go. With that said, In the last couple months there has been only 1 day that was complete off the dock. I...
- kinarism
- Post #41
- Mar 27, 2015
- Forum: BSOD Crashes, Kernel Debugging
K
BSOD - Win7 x64 - Stumped

Another update. Before I got driver verifier turned off, last night I remove the machine from the docking station and it immediately crashed. Dump file points to ACPI.sys which jives with the fact that the machine would have been switching power sources. Full Dump...
- kinarism
- Post #39
- Mar 27, 2015
- Forum: BSOD Crashes, Kernel Debugging
K
BSOD - Win7 x64 - Stumped

Quick Update. When I turned on driver verifier, the machine went into an endless BSOD loop. Immediately after startup (it loaded into windows but while loading the startup items) it would BSOD. I got loaded into safe mode and turned off driver verifier only for the driver that was failing at...
- kinarism
- Post #38
- Mar 26, 2015
- Forum: BSOD Crashes, Kernel Debugging
K
BSOD - Win7 x64 - Stumped

My apologies for the latent reply, I thought I had posted this before but apparently I didn't. The same way that replacing a failing part on a car fixes an issue. Or do you just take the part off and wait/hope the manufacturer releases a new model of the part because the previous design must...
- kinarism
- Post #36
- Mar 18, 2015
- Forum: BSOD Crashes, Kernel Debugging
K
BSOD - Win7 x64 - Stumped

OK, so it appears there certainly was a corrupted Trend install on this machine. I finally got our helpdesk to agree to reinstall it (best I could get out of them) to address the issue of the several month old scans still running. When they went to uninstall, the uninstaller wouldn't run and...
- kinarism
- Post #33
- Feb 13, 2015
- Forum: BSOD Crashes, Kernel Debugging
K
BSOD - Win7 x64 - Stumped

Sigh... Unfortunately the BSODs returned yesterday (after 2 days stable on the new version of Cisco VPN). Interestingly enough, when I look at the crash dumps myself (my only knowledge of crash dump debugging has been acquired from this site since this thread started), the most recent full...
- kinarism
- Post #29
- Feb 6, 2015
- Forum: BSOD Crashes, Kernel Debugging
K
BSOD - Win7 x64 - Stumped

I don't have a real answer for you because I don't really know but we have used it for the last 10+ years. We are a fairly large company (and part of one of the largest in the world). I would guess we have ~1000-1500 end user machines (not counting servers and some of those also run Trend)...
- kinarism
- Post #27
- Feb 5, 2015
- Forum: BSOD Crashes, Kernel Debugging
K
BSOD - Win7 x64 - Stumped

Thanks for the replies guys. I wanted to give an update to the situation. Per my last post, I left the VPN client shut down all weekend and Monday and experienced zero BSOD (so ~3.5 days stable but 2 of those days were light workload). On Tuesday, I uninstalled and re-installed the Cisco VPN...
- kinarism
- Post #24
- Feb 4, 2015
- Forum: BSOD Crashes, Kernel Debugging
K
BSOD - Win7 x64 - Stumped

Yes, both machines are work issued and both are running Trend and if that's the cause, I'm 100% certain that we will never find a solution since there is zero chance our Helpdesk will allow me to use anything else and/or disable it (even temporarily for troubleshooting). DTN.IQ should not be a...
- kinarism
- Post #21
- Feb 2, 2015
- Forum: BSOD Crashes, Kernel Debugging
K
BSOD - Win7 x64 - Stumped

Here is the initial report from Laptop#2 This one is a Dell Latitude e5410 (probably a more standard config than the dev machine) Win7x64 i5 processor (M520 @ 2.4Ghz) 4GB ram Intel HD graphics
- kinarism
- Post #18
- Jan 30, 2015
- Forum: BSOD Crashes, Kernel Debugging
K
BSOD - Win7 x64 - Stumped

Latest dump files from Laptop#1. Fresh BSOD this morning. Full dump also uploaded to Onedrive https://onedrive.live.com/redir?resid=469B5CD55B3DC661!7145&authkey=!AMLvcycseu43Q5I&ithint=file%2czip
- kinarism
- Post #17
- Jan 30, 2015
- Forum: BSOD Crashes, Kernel Debugging
K
BSOD - Win7 x64 - Stumped

OK, since I can't seem to edit my previous posts to explain the 2 laptops situation better, from this point forward, I will refer to my main laptop (the one this thread has been about up to this point) as Laptop#1 and the loaner laptop as Laptop#2. I will try to keep individual posts about a...
- kinarism
- Post #16
- Jan 30, 2015
- Forum: BSOD Crashes, Kernel Debugging
K
BSOD - Win7 x64 - Stumped

Working on Pass 5 with no errors currently. However, remember the loaner PC I mentioned in my initial post? Well, I've been using it for the past few hours (no external hardware plugged in) and I've gotten 2 bluescreens and another lockup. It was strange, screen stopped updating and stopped...
- kinarism
- Post #14
- Jan 29, 2015
- Forum: BSOD Crashes, Kernel Debugging
K
BSOD - Win7 x64 - Stumped

I'm running the memtest86 (default configuration) now from a USB stick. Its only 25% through pass 2 (so far no errors) and has been running for almost 2hrs so we still have quite a while. I didn't read your request for the full memory dump until after I started the test but full memory dumps...
- kinarism
- Post #12
- Jan 29, 2015
- Forum: BSOD Crashes, Kernel Debugging
K
BSOD - Win7 x64 - Stumped

The DV has been disabled (I disabled it before the last crash but never rebooted). After the last crash I verified it was still disabled: C:\Users\Me>verifier /query 1/29/2015, 10:34:10 AM No drivers are currently verified. While sending the info about the Cisco VPN client over to my helpdesk...
- kinarism
- Post #10
- Jan 29, 2015
- Forum: BSOD Crashes, Kernel Debugging

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