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Thread: Driver IRQL not less or equal Windows 7 - CA Antivirus

  1. #1
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    Driver IRQL not less or equal Windows 7 - CA Antivirus

    Can someone help me. Iv been getting the BSOD error for about 2 months now. It says it's due to recent software package install, but i have no idea which one it would be. And i don't have a restore point far back enough to restore my laptop. I have attached the requested files
    Attached Files Attached Files

  2. #2
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    re: Driver IRQL not less or equal Windows 7 - CA Antivirus

    Hi -

    All 9 dumps named the Microsoft networking related driver tcpip.sys - but it is a default and not the cause.

    I believe CA Antivirus and its firewall are involved -
    Code:
    
    KmxAMRT.sys                 Mon Apr  4 17:12:31 2011 (4D9A343F)
    KmxCF.sys                   Fri May 20 08:02:50 2011 (4DD6586A)
    KmxFile.sys                 Tue Mar 22 11:09:47 2011 (4D88BBBB)
    KmxFilter.sys               Wed Jul 27 10:09:51 2011 (4E301C2F)
    KmxSbx.sys                  Tue Feb 22 02:27:28 2011 (4D636560)
    kmxagent.sys                Wed Mar 23 08:28:41 2011 (4D89E779)
    kmxcfg.sys                  Thu May 12 16:58:32 2011 (4DCC49F8)
    kmxfw.sys                   Wed Jul 27 09:18:34 2011 (4E30102A)
    
    http://www.sysnative.com/drivers/driver.php?id=KmxAMRT.sys
    http://www.sysnative.com/drivers/driver.php?id=KmxFile.sys
    http://www.sysnative.com/drivers/driver.php?id=KmxFilter.sys
    http://www.sysnative.com/drivers/driver.php?id=KmxSbx.sys
    http://www.sysnative.com/drivers/driver.php?id=kmxagent.sys
    http://www.sysnative.com/drivers/driver.php?id=kmxcfg.sys
    http://www.sysnative.com/drivers/driver.php?id=kmxfw.sys

    Remove CA Antivirus with removal tool - http://kb.eset.com/esetkb/index?page=content&id=SOLN146

    Reboot upon completion. Install Microsoft Security Essentials (MSE)

    Regards. . .

    jcgriff2

    `

    BSOD SUMMARY

    Code:
    
    Debug session time: Fri Dec 28 19:43:12.801 2012 (GMT-5)
    Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\122812-41901-01.dmp]
    Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
    System Uptime: 0 days 23:47:41.939
    Probably caused by : tcpip.sys ( tcpip!TcpBeginTcbSend+33e )
    BugCheck D1, {1c, 2, 1, fffff8800186565e}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Bugcheck code 000000d1
    Arguments: 
    Arg1: 000000000000001c, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
    Arg4: fffff8800186565e, address which referenced memory
    BUGCHECK_STR:  0xD1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  firefox.exe
    FAILURE_BUCKET_ID:  X64_0xD1_tcpip!TcpBeginTcbSend+33e
    BiosVersion = F.43
    BiosReleaseDate = 12/13/2011
    SystemManufacturer = Hewlett-Packard
    SystemProductName = HP 2000 Notebook PC             
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Debug session time: Sun Dec 23 11:30:27.393 2012 (GMT-5)
    Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\122312-30170-01.dmp]
    Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
    System Uptime: 0 days 8:05:31.562
    Probably caused by : tcpip.sys ( tcpip!TcpBeginTcbSend+33e )
    BugCheck D1, {1c, 2, 1, fffff8800195d65e}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Bugcheck code 000000d1
    Arguments: 
    Arg1: 000000000000001c, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
    Arg4: fffff8800195d65e, address which referenced memory
    BUGCHECK_STR:  0xD1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  UmxEngine.exe
    FAILURE_BUCKET_ID:  X64_0xD1_tcpip!TcpBeginTcbSend+33e
    BiosVersion = F.43
    BiosReleaseDate = 12/13/2011
    SystemManufacturer = Hewlett-Packard
    SystemProductName = HP 2000 Notebook PC             
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Debug session time: Sun Dec 23 03:24:03.627 2012 (GMT-5)
    Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\122312-36457-01.dmp]
    Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
    System Uptime: 0 days 10:38:51.656
    Probably caused by : tcpip.sys ( tcpip!TcpBeginTcbSend+33e )
    BugCheck D1, {1c, 2, 1, fffff8800192e65e}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Bugcheck code 000000d1
    Arguments: 
    Arg1: 000000000000001c, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
    Arg4: fffff8800192e65e, address which referenced memory
    BUGCHECK_STR:  0xD1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  TeaTimer.exe
    FAILURE_BUCKET_ID:  X64_0xD1_tcpip!TcpBeginTcbSend+33e
    BiosVersion = F.43
    BiosReleaseDate = 12/13/2011
    SystemManufacturer = Hewlett-Packard
    SystemProductName = HP 2000 Notebook PC             
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Debug session time: Fri Dec 21 22:35:51.730 2012 (GMT-5)
    Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\122112-25428-01.dmp]
    Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
    System Uptime: 0 days 0:43:44.899
    Probably caused by : tcpip.sys ( tcpip!TcpBeginTcbSend+33e )
    BugCheck D1, {1c, 2, 1, fffff8800189965e}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Bugcheck code 000000d1
    Arguments: 
    Arg1: 000000000000001c, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
    Arg4: fffff8800189965e, address which referenced memory
    BUGCHECK_STR:  0xD1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  uTorrent.exe
    FAILURE_BUCKET_ID:  X64_0xD1_tcpip!TcpBeginTcbSend+33e
    BiosVersion = F.43
    BiosReleaseDate = 12/13/2011
    SystemManufacturer = Hewlett-Packard
    SystemProductName = HP 2000 Notebook PC             
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Debug session time: Fri Dec 21 09:39:47.439 2012 (GMT-5)
    Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\122112-30466-01.dmp]
    Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
    System Uptime: 0 days 5:39:14.483
    Probably caused by : tcpip.sys ( tcpip!TcpBeginTcbSend+33e )
    BugCheck D1, {1c, 2, 1, fffff880018cf65e}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Bugcheck code 000000d1
    Arguments: 
    Arg1: 000000000000001c, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
    Arg4: fffff880018cf65e, address which referenced memory
    BUGCHECK_STR:  0xD1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  TeaTimer.exe
    FAILURE_BUCKET_ID:  X64_0xD1_tcpip!TcpBeginTcbSend+33e
    BiosVersion = F.43
    BiosReleaseDate = 12/13/2011
    SystemManufacturer = Hewlett-Packard
    SystemProductName = HP 2000 Notebook PC             
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Debug session time: Wed Dec 12 01:42:15.277 2012 (GMT-5)
    Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\121212-33243-01.dmp]
    Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
    System Uptime: 0 days 0:37:57.446
    Probably caused by : tcpip.sys ( tcpip!TcpBeginTcbSend+33e )
    BugCheck D1, {1c, 2, 1, fffff880018aa65e}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Bugcheck code 000000d1
    Arguments: 
    Arg1: 000000000000001c, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
    Arg4: fffff880018aa65e, address which referenced memory
    BUGCHECK_STR:  0xD1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  TeaTimer.exe
    FAILURE_BUCKET_ID:  X64_0xD1_tcpip!TcpBeginTcbSend+33e
    BiosVersion = F.43
    BiosReleaseDate = 12/13/2011
    SystemManufacturer = Hewlett-Packard
    SystemProductName = HP 2000 Notebook PC             
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Debug session time: Thu Dec  6 16:12:22.743 2012 (GMT-5)
    Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\120612-43305-01.dmp]
    Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
    System Uptime: 0 days 1:44:40.897
    Probably caused by : tcpip.sys ( tcpip!TcpBeginTcbSend+33e )
    BugCheck D1, {1c, 2, 1, fffff880018ca65e}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Bugcheck code 000000d1
    Arguments: 
    Arg1: 000000000000001c, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
    Arg4: fffff880018ca65e, address which referenced memory
    BUGCHECK_STR:  0xD1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  VLC Media Play
    FAILURE_BUCKET_ID:  X64_0xD1_tcpip!TcpBeginTcbSend+33e
    BiosVersion = F.43
    BiosReleaseDate = 12/13/2011
    SystemManufacturer = Hewlett-Packard
    SystemProductName = HP 2000 Notebook PC             
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Debug session time: Fri Nov 30 21:37:06.177 2012 (GMT-5)
    Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\113012-40310-01.dmp]
    Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
    System Uptime: 0 days 0:48:40.205
    Probably caused by : tcpip.sys ( tcpip!TcpBeginTcbSend+33e )
    BugCheck D1, {1c, 2, 1, fffff880018cf65e}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Bugcheck code 000000d1
    Arguments: 
    Arg1: 000000000000001c, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
    Arg4: fffff880018cf65e, address which referenced memory
    BUGCHECK_STR:  0xD1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  X64_0xD1_tcpip!TcpBeginTcbSend+33e
    BiosVersion = F.43
    BiosReleaseDate = 12/13/2011
    SystemManufacturer = Hewlett-Packard
    SystemProductName = HP 2000 Notebook PC             
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Debug session time: Thu Nov 29 10:56:03.509 2012 (GMT-5)
    Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\112912-44226-01.dmp]
    Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
    System Uptime: 1 days 18:17:09.663
    Probably caused by : tcpip.sys ( tcpip!IppChecksumDatagram+60 )
    BugCheck D1, {a, 2, 0, fffff880017414c0}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Bugcheck code 000000d1
    Arguments: 
    Arg1: 000000000000000a, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff880017414c0, address which referenced memory
    BUGCHECK_STR:  0xD1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  firefox.exe
    FAILURE_BUCKET_ID:  X64_0xD1_tcpip!IppChecksumDatagram+60
    BiosVersion = F.43
    BiosReleaseDate = 12/13/2011
    SystemManufacturer = Hewlett-Packard
    SystemProductName = HP 2000 Notebook PC             
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    
             
           J. C. Griffith, Microsoft MVP (jcgriff2)   
                 
               https://mvp.support.microsoft.com/profile/Griffith   
    
               www.sysnative.com
                 
    
    
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
    
    Last edited by jcgriff2; 01-02-2013 at 12:07 AM.
    ` ` ` BSOD Posting Instructions `` ` `Driver Reference Table (DRT) ` `
    J. C. Griffith
    http://www.sysnative.com/
    Sysnative Hex-Decimal-UNIX Date Conversion

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  3. #3
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    re: Driver IRQL not less or equal Windows 7 - CA Antivirus

    I've had CA installed since i got the computer about a year ago. The problem didn't start until about 2 months ago. Would it really take that long to affect???

  4. #4
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    re: Driver IRQL not less or equal Windows 7 - CA Antivirus

    Quote Originally Posted by RibDigger870 View Post
    I've had CA installed since i got the computer about a year ago. The problem didn't start until about 2 months ago. Would it really take that long to affect???
    It could have gotten corrupted by a virus or something similar... Regardless in my opinion MSE is the better option.
    Last edited by Laxer; 12-29-2012 at 03:35 AM.

  5. #5
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    re: Driver IRQL not less or equal Windows 7 - CA Antivirus

    Quote Originally Posted by RibDigger870 View Post
    I've had CA installed since i got the computer about a year ago. The problem didn't start until about 2 months ago. Would it really take that long to affect???
    The CA installation itself is aging (could be 2011 version...?)

    Meanwhile, Microsoft has updated many Windows 7 OS networking related drivers like tcpip.sys, netio.sys, etc...

    Uninstall CA & see - you can always reinstall it again should you wish.

    You can also run Driver Verifier - see if it flags any 3rd party drivers -

    http://www.sysnative.com/forums/bsod...h-related.html

    Regards. . .

    jcgriff2

    `
    ` ` ` BSOD Posting Instructions `` ` `Driver Reference Table (DRT) ` `
    J. C. Griffith
    http://www.sysnative.com/
    Sysnative Hex-Decimal-UNIX Date Conversion

    Has Sysnative Forums helped you?
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  6. #6
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    re: Driver IRQL not less or equal Windows 7 - CA Antivirus

    drivers are all up to date. That was one of the things i thought it might have been so i went and updated them. Worked for about a week then a crash. I will try the other security program

  7. #7
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    re: Driver IRQL not less or equal Windows 7 - CA Antivirus

    just ran the driver verifier and was not able to boot in normal mode with selected options. So apparently it's something not Microsoft related. I am getting ready to uninstall CA and go with MSE. Hopefully that is the issue.

  8. #8
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    re: Driver IRQL not less or equal Windows 7 - CA Antivirus

    Quote Originally Posted by RibDigger870 View Post
    just ran the driver verifier and was not able to boot in normal mode with selected options. So apparently it's something not Microsoft related. I am getting ready to uninstall CA and go with MSE. Hopefully that is the issue.
    That means Driver Verifier flagged a boot driver.

    Please get the dump file - c:\windows\minidump

    Regards. . .

    jcgriff2

    `
    ` ` ` BSOD Posting Instructions `` ` `Driver Reference Table (DRT) ` `
    J. C. Griffith
    http://www.sysnative.com/
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    Has Sysnative Forums helped you?
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  9. #9
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    re: Driver IRQL not less or equal Windows 7 - CA Antivirus

    Here you go. I tried uninstalling CA and it completed it, but when i went to reboot, it wouldn't load windows in normal mode. So i had to do safe mode and do system recovery.
    Attached Files Attached Files

  10. #10
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    re: Driver IRQL not less or equal Windows 7 - CA Antivirus

    Hi -

    The last dmp was not VERIFIER_ENABLED.

    Turn verifier off if not already done so. Bring up Admin CMD prompt, type - verifier /reset

    Try CA removal again in normal Windows. If no-go, try in safemode.

    http://homeofficekb.ca.com/CIDocumen...47E4BEA49F571B

    Regards. . .

    jcgriff2

    `


    Code:
    
    Debug session time: Thu Nov 29 10:56:03.509 2012 (GMT-5)
    Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\112912-44226-01.dmp]
    Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
    System Uptime: 1 days 18:17:09.663
    Probably caused by : tcpip.sys ( tcpip!IppChecksumDatagram+60 )
    BugCheck D1, {a, 2, 0, fffff880017414c0}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Bugcheck code 000000d1
    Arguments: 
    Arg1: 000000000000000a, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff880017414c0, address which referenced memory
    BUGCHECK_STR:  0xD1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  firefox.exe
    FAILURE_BUCKET_ID:  X64_0xD1_tcpip!IppChecksumDatagram+60
    BiosVersion = F.43
    BiosReleaseDate = 12/13/2011
    SystemManufacturer = Hewlett-Packard
    SystemProductName = HP 2000 Notebook PC             
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    
    ` ` ` BSOD Posting Instructions `` ` `Driver Reference Table (DRT) ` `
    J. C. Griffith
    http://www.sysnative.com/
    Sysnative Hex-Decimal-UNIX Date Conversion

    Has Sysnative Forums helped you?
    Please consider donating to help support the forum.
    Thank You!

  11. #11
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    re: Driver IRQL not less or equal Windows 7 - CA Antivirus

    did verifier reset and uninstall, reboot, and then it won't load windows. It gives me error: A driver mistakenly marked a part of it's image pagable instead of nonpagable. Tried it in safe mode with same results.

  12. #12
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    re: Driver IRQL not less or equal Windows 7 - CA Antivirus

    Boot into recovery using HDD Recovery partition or Windows DVD and run "Windows System Restore"

    Regards. . .

    jcgriff2

    `
    ` ` ` BSOD Posting Instructions `` ` `Driver Reference Table (DRT) ` `
    J. C. Griffith
    http://www.sysnative.com/
    Sysnative Hex-Decimal-UNIX Date Conversion

    Has Sysnative Forums helped you?
    Please consider donating to help support the forum.
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  13. #13
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    re: Driver IRQL not less or equal Windows 7 - CA Antivirus

    I already did system restore twice. Once when i uninstalled in normal mode, and once when i uninstalled in safe mode. Each time i would uninstall, windows wouldn't load at all. I even tried to do system repair with Windows repair disk, and it wouldn't repair it either time. So i had to do system restore after both uninstalls.

  14. #14
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    re: Driver IRQL not less or equal Windows 7 - CA Antivirus

    It seems that CA Antivirus has done quite a job on your system --- not the first time I've seen this happen.

    Your only remaining option is to back up your files and reinstall Windows.

    Regards. . .

    jcgriff2

    `
    ` ` ` BSOD Posting Instructions `` ` `Driver Reference Table (DRT) ` `
    J. C. Griffith
    http://www.sysnative.com/
    Sysnative Hex-Decimal-UNIX Date Conversion

    Has Sysnative Forums helped you?
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  15. #15
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    re: Driver IRQL not less or equal Windows 7 - CA Antivirus

    I don't have windows install disk. The laptop came with Windows already installed on it and no disk. All i have is a repair disk that i created

  16. #16
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    re: Driver IRQL not less or equal Windows 7 - CA Antivirus

    I was just searching through my computers recovery section and there is an option to restore computer back to factory settings. If i back up my files and perform this operation it should take care of my problem shouldn't it???

  17. #17
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    re: Driver IRQL not less or equal Windows 7 - CA Antivirus

    Yes it should - assuming the problems are all software related.

    Regards. . .

    jcgriff2

    `
    ` ` ` BSOD Posting Instructions `` ` `Driver Reference Table (DRT) ` `
    J. C. Griffith
    http://www.sysnative.com/
    Sysnative Hex-Decimal-UNIX Date Conversion

    Has Sysnative Forums helped you?
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  18. #18
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    re: Driver IRQL not less or equal Windows 7 - CA Antivirus

    ok...when i get that done. I will post results. Thanks for the help

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    re: Driver IRQL not less or equal Windows 7 - CA Antivirus

    My pleasure -- good luck with reinstall.
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    re: Driver IRQL not less or equal Windows 7 - CA Antivirus

    Ok...I got CA Security uninstalled using the uninstall option in the CA program file, rebooted, and it loaded fine. Then i ran the Driver Verifier and it rebooted with no problems. Now i am going to install MSE. Do you want me to post anything so you can check and see if problem is fixed?

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