WIN 7 DRIVER_POWER_STATE_FAILURE 0x0000009f caused by ntoskrnl.exe

DigitHead · Feb 20, 2015

I normally can fix my own PC (and have done so for years...) but this has me stumped.

Lately, my PC "crashes" any time it tries to SLEEP, HIBERNATE or HYBRID SLEEP.

It was working just fine a month ago and earlier when SLEEPING, however, I did have HYBRID SLEEP disabled since my mouse/keyboard would not 'wake up' after coming out of hybrid sleep.

Now, my PC crashes with the following BSOD details:

A problem has been detected and Windows has been shut down to prevent damage to your computer.
The problem seems to be caused by the following file: ntoskrnl.exe
DRIVER_POWER_STATE_FAILURE
If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:
Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any Windows updates you might need.
If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.
Technical Information:
*** STOP: 0x0000009f (0x0000000000000003, 0xfffffa800c998060, 0xfffff80000b9a3d8, 0xfffffa801229eb80)
*** ntoskrnl.exe - Address 0xfffff80003a79ec0 base at 0xfffff80003a05000 DateStamp 0x54b5f6ff

My system details:

Windows 7 Home Premum, x64 (original installed OS), Service Pack 1
OS was pre-installed on system
Age of system: 2 years (bought 2/13/2013)
Age of OS installation: same (never re-installed)
CPU: Intel i7-3770 @ 3.40GHz
Video Card: AMD Radeon HD 7870 2Gb
MotherBoard: Gigabyte GA-Z77-HD3 rev 1
Power Supply: Corsair CMPSU-600 CX V2
System Manufacturer: CyberPowerPC
Desktop

Attached is the SysnativeFileCollectionApp archive, but Performance Monitor "hangs" any time I try to run "perfmon /report" from an elevated prommpt. (I have left it 'not responding' for over an hour)

Love to see what you can tell me!

TIA!

Patrick · Feb 20, 2015

Code:

0: kd> .bugcheck
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`0c998060 fffff800`00b9a3d8 fffffa80`1229eb80

Code:

0: kd> !irp fffffa80`1229eb80
Irp is active with 4 stacks 3 is current (= 0xfffffa801229ece0)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa800f5a3050 00000000 fffff80003cc8210-fffffa8012bd6420 Success Error Cancel pending
           \Driver\RTL8167    nt!PopSystemIrpCompletion
            Args: 00015500 00000000 00000005 00000003
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa8012bd6420    

            Args: 00000000 00000000 00000000 00000000

Code:

0: kd> lmvm rt64win7
start             end                 module name
fffff880`0510d000 fffff880`051ad000   Rt64win7 T (no symbols)           
    Loaded symbol image file: Rt64win7.sys
    Image path: Rt64win7.sys
    Image name: Rt64win7.sys
    Timestamp:        Tue Sep 27 10:50:33 2011

Your Realtek ethernet drivers are the cause of the crash, and likely due to the fact that they're so old.

GIGABYTE - Motherboard - Socket 1155 - GA-Z77-HD3 (rev. 1.0)

Download/install the Realtek LAN driver (2012).

DigitHead · Feb 21, 2015

Thank you, but I DO HAVE the latest Realtek Ethernet driver installed that Gigabyte has listed for this motherboard:

Realtek LAN Driver 7.049.0927.2011 3.48 MB 2012/03/21

i.e. the '2012' driver is actually a '2011' driver.

I'll try installing the latest PCIe GBE driver from Realtek's download site:
Realtek

Patrick · Feb 21, 2015

That's a better idea : )

DigitHead · Feb 25, 2015

Finally got back to 'work' .... I updated my RealTek Ethernet driver to the 2014 driver, but now trying to put the computer to SLEEP just keeps it running; i.e. it doesn't sleep. The monitor goes to sleep, but the fans and hard drive keep running. And, it doesn't 'wake' up with the mouse or keyboard either. I have to press 'reset' to get the system back 'up.'View attachment 10979

DigitHead · Feb 26, 2015

Update - ALL IS WELL! I reset the settings to default in my Power Profile and everything is working fine now; even Hyrbrid Sleep which I had to disable before.

thanks!

Patrick · Feb 26, 2015

Glad to hear.

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WIN 7 DRIVER_POWER_STATE_FAILURE 0x0000009f caused by ntoskrnl.exe

DigitHead

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